Susan D. Archer

281-***-****

Lowes

N.LR. AR

Install Sales Coordinator

February 2015 – Current

Understanding and following sales, product status and install procedures

Liaison between Customer – Contracted Installer

Support Salesmen

Processing sales contract files

Notifying, confirming and follow up with customers

Customer Service to the highest level

Work Orders - Creating, processing and following

Pay invoices

Stage product for installers to pick up

Refund and rebill – returned product

BSR Trust Management – September 2012 – July 2014

Pascagoula, MS

Regency Woods Apartments –-Community Manager 184 Units

February 2013 – July 2014

Thorough knowledge of property management practices

Meeting the financial goals of the owner while maintaining the integrity of the property

Prepare annual budget package for property including capital projects and upgrade proposals

Prepare monthly and quarterly operational reports

Ability to maximize income, control expenditures and maintain financial objectives to meet monthly, quarterly and ultimately annual budgeted goals.

Walk vacant units for make-ready needs schedule with contractors and make ready staff always having above 50% vacant product ready for occupancy

Enforce collection policy to avoid resident delinquency

Maintains excellent customer service standards and resident relations by meeting the needs of prospects, residents and enforcing lease agreements

Review vendor contracts for competitiveness

Create p.o.’s, approve and process all invoices

Process work orders, follow up to insure resident satisfaction

Hire, train, coach, supervise and counsel all on-site employees

Work with all members of the staff to maintain the property’s curb appeal, and maximize occupancy of the property

The Vanderbilt Apartments – Assistant Community Manager 400 Units

Houston, TX

September 2012 – February 2013

Maintain accurate records, rents, deposits, leases, update computer daily, etc.

Process Invoices

Prepare monthly pre close, close out and weekly reports with accuracy

Collections-maintaining a 3% or less delinquency

Prepare and deliver legal vacate notices, enforce lockouts and all collection procedures

Walk move-outs and prepare dispositions

Resident retention and renewals

Scheduling staff, vendors and contractors

Market and lease prospective residents

AMI Management - On Site Manager

Trinity, TX

WWS POA & MVR Camping Resort, Trinity, TX

July 2011 – August 2012

Assist in the day to day implementation of the decisions and the policies established by the Board of Directors of the Association

Organize Monthly &Annual meeting of owners (create agenda, board packets to include all documents)

Provide direct support to the Committees established by the Board

oMaintenance

oBudget- assist in preparing annual budget

oAdministrative

oMarketing- (Qrtrly newsletter & cross marketing, schedule activities with activity director…)

Resolve individual Owner requests in regards to Common property and Governing “Rules and Regulations”

A/R Account for all assessment fees and other charges

oCollect and assist Property Owners with delinquent accounts

A/P Process all on site invoices

Supervise maintenance staff of 12 employees

Inspect community to insure property owners are in compliance with deed restrictions and follow up with property owners Create service requests for common property issues

Assist property owners with ACC applications; generate agenda, assist committee in reviewing request, generate correspondence to property owners

Monthly Property inspections in accordance with deed restrictions

MVR Camping Resort

Supervised & Schedule Staff of nine

oHousekeeping

oLake-Side Grill

oActivities Director

Ordered Grill inventory

Audited expenses and income weekly

Scheduled Holiday events

Created marketing strategies and relationships

Rockwell Management-

Houston, TX

The Resort Townhomes –Property Administrator-294 Units

June 2003 – July 2011

Thorough knowledge of property management practices

AHDP compliance property

oProcessed, qualified and annually renewed applicants

oMaintained 100% compliance

oMet annual reporting requirements

Prepare annual budget package for property including capital projects and upgrade proposals

Ability to maximize income, control expenditures and maintain financial objectives to meet monthly, quarterly and ultimately annual budgeted goals meeting the financial goals of the owners while maintaining the integrity of the property

Prepare monthly and quarterly operational reports

Walk vacant units for make-ready needs schedule with contractors and make ready staff always having above 50% vacant product ready for occupancy

Enforce collection policy to avoid resident delinquency

Maintains excellent customer service standards and resident relations by meeting the needs of prospects, residents and enforcing lease agreements

Review vendor contracts for competitiveness

Create p.o.’s, approve and process all invoices

Hire, train, coach, supervise and counsel all on-site employees

Work with all members of the staff to maintain the property’s curb appeal, and maximize occupancy of the property

CNC Investments / 281-***-****

March 2001 – June 2003

Assistant to Director of Management and Operations

February 2002 – June 2003

Liaison between Director of Operations and out of town properties

Analyze the market and area competition

Launch new marketing programs

Assist problem properties in collections

Travel and support out of state properties, New Mexico, Arizona, Dallas and San Antonio

Involved in New Acquisitions property take over-support New properties in staffing and operations

Assist resident issues and TAA complaints filed on corporate level

Schedule lender and mortgage company inspections with property manager and provide appropriate reports

Assist in implementing water billing procedure for individual properties

Prepare and distribute weekly reporting for 70 properties

Participate and support in manager and supervisor meetings

CNC Investments

Assistant Manager Vineyard Trace Apartments- 292 units

March 2001 – February 2002 - Promoted

Maintain accurate records, rents, deposits, leases, update computer daily, etc.

Process Invoices

Prepare monthly pre close, close out and weekly reports with accuracy

Collections-maintaining a 3% or less delinquency

Prepare and deliver legal vacate notices, enforce lockouts and all collection procedures

Walk move-outs and prepare dispositions

Resident retention and renewals

Scheduling staff, vendors and contractors

Market and lease prospective residents

AIMCO Management Co.

Oak Falls Condominiums/155 Units

Assistant Manager / Leasing Consultant

July 2000 – March 2001

Assist manager with accounting month end and weekly reports for corporate office

Assist manager with compiling bids for special projects

Collecting, posting, depositing rent, issuing late notices, 3-days filing evictions

Generate renewal letters and negotiate renewals

Marketing community, developed report with locators and local businesses in the area

Assist manager in designing and implementing resident retention and referral program

Schedule contractors and make ready staff for time completion of make-ready’s

Efficient and timely reporting of all maintenance requests as well as follow up with residents staying in compliance with 24 hour response guaranty

Leased and maintained 96% occupancy rate

Qualify all prospects and compile lease files

Organize corporate housing for short-term leases

EDUCATION AND TRAINING

Houston Apartment Association (HAA) training seminars in sales, marketing, budgets

HAA legal and fair housing

Rockwell Management annual Manager retreat / Leadership Training

Fair Housing

Affordable Housing training (AHDP)

oOn line reporting with housing authority

oAuditing Tax Credit file’s per housing authority qualifications

Excellent computer skills: Windows, MS Word, Outlook, Excel, One-site, Jen-Ark, Max Trac, Payscan, Voyager, Genesis, IST

Accounting Principles I

Cosmetology

References available

To Whom It May Concern:

Thank you for considering me for the current and / or future positions you may have available. I have 15 yrs of Property Management experience and feel that I was trained by some of the best in the industry. I hope to continue my education in the industry and train others along the way.

I have a mastered a professional skill set and possess a level of integrity to include working as a part of a team that has proven a profitable margin on all the assets I have managed. I enjoy the creative and marketing experiences that are a part of community management. Supporting, training and tag teaming with an inside staff is always enjoyable for me with a creative twist that enhances the goal of “ALL” qualified prospects becoming long term residents

I have had some great experiences in my tenure to include exterior re-habs, major plumbing issues and repairs, trouble shooting with some of the best maintenance techs, working with minimum operation budgets and achieving maximum revenues.

I also have Affordable Housing experience with successful govt. reporting status.

Thank you again for your time and I look forward to meeting with you.

Sincerely,

Susan D. Archer

281-***-****

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