Manager Customer Service
Resume:
Susan D. Archer
Lowes
N.LR. AR
Install Sales Coordinator
February 2015 – Current
Understanding and following sales, product status and install procedures
Liaison between Customer – Contracted Installer
Support Salesmen
Processing sales contract files
Notifying, confirming and follow up with customers
Customer Service to the highest level
Work Orders - Creating, processing and following
Pay invoices
Stage product for installers to pick up
Refund and rebill – returned product
BSR Trust Management – September 2012 – July 2014
Pascagoula, MS
Regency Woods Apartments –-Community Manager 184 Units
February 2013 – July 2014
Thorough knowledge of property management practices
Meeting the financial goals of the owner while maintaining the integrity of the property
Prepare annual budget package for property including capital projects and upgrade proposals
Prepare monthly and quarterly operational reports
Ability to maximize income, control expenditures and maintain financial objectives to meet monthly, quarterly and ultimately annual budgeted goals.
Walk vacant units for make-ready needs schedule with contractors and make ready staff always having above 50% vacant product ready for occupancy
Enforce collection policy to avoid resident delinquency
Maintains excellent customer service standards and resident relations by meeting the needs of prospects, residents and enforcing lease agreements
Review vendor contracts for competitiveness
Create p.o.’s, approve and process all invoices
Process work orders, follow up to insure resident satisfaction
Hire, train, coach, supervise and counsel all on-site employees
Work with all members of the staff to maintain the property’s curb appeal, and maximize occupancy of the property
The Vanderbilt Apartments – Assistant Community Manager 400 Units
Houston, TX
September 2012 – February 2013
Maintain accurate records, rents, deposits, leases, update computer daily, etc.
Process Invoices
Prepare monthly pre close, close out and weekly reports with accuracy
Collections-maintaining a 3% or less delinquency
Prepare and deliver legal vacate notices, enforce lockouts and all collection procedures
Walk move-outs and prepare dispositions
Resident retention and renewals
Scheduling staff, vendors and contractors
Market and lease prospective residents
AMI Management - On Site Manager
Trinity, TX
WWS POA & MVR Camping Resort, Trinity, TX
July 2011 – August 2012
Assist in the day to day implementation of the decisions and the policies established by the Board of Directors of the Association
Organize Monthly &Annual meeting of owners (create agenda, board packets to include all documents)
Provide direct support to the Committees established by the Board
oMaintenance
oBudget- assist in preparing annual budget
oAdministrative
oMarketing- (Qrtrly newsletter & cross marketing, schedule activities with activity director…)
Resolve individual Owner requests in regards to Common property and Governing “Rules and Regulations”
A/R Account for all assessment fees and other charges
oCollect and assist Property Owners with delinquent accounts
A/P Process all on site invoices
Supervise maintenance staff of 12 employees
Inspect community to insure property owners are in compliance with deed restrictions and follow up with property owners Create service requests for common property issues
Assist property owners with ACC applications; generate agenda, assist committee in reviewing request, generate correspondence to property owners
Monthly Property inspections in accordance with deed restrictions
MVR Camping Resort
Supervised & Schedule Staff of nine
oHousekeeping
oLake-Side Grill
oActivities Director
Ordered Grill inventory
Audited expenses and income weekly
Scheduled Holiday events
Created marketing strategies and relationships
Rockwell Management-
Houston, TX
The Resort Townhomes –Property Administrator-294 Units
June 2003 – July 2011
Thorough knowledge of property management practices
AHDP compliance property
oProcessed, qualified and annually renewed applicants
oMaintained 100% compliance
oMet annual reporting requirements
Prepare annual budget package for property including capital projects and upgrade proposals
Ability to maximize income, control expenditures and maintain financial objectives to meet monthly, quarterly and ultimately annual budgeted goals meeting the financial goals of the owners while maintaining the integrity of the property
Prepare monthly and quarterly operational reports
Walk vacant units for make-ready needs schedule with contractors and make ready staff always having above 50% vacant product ready for occupancy
Enforce collection policy to avoid resident delinquency
Maintains excellent customer service standards and resident relations by meeting the needs of prospects, residents and enforcing lease agreements
Review vendor contracts for competitiveness
Create p.o.’s, approve and process all invoices
Hire, train, coach, supervise and counsel all on-site employees
Work with all members of the staff to maintain the property’s curb appeal, and maximize occupancy of the property
CNC Investments / 281-***-****
March 2001 – June 2003
Assistant to Director of Management and Operations
February 2002 – June 2003
Liaison between Director of Operations and out of town properties
Analyze the market and area competition
Launch new marketing programs
Assist problem properties in collections
Travel and support out of state properties, New Mexico, Arizona, Dallas and San Antonio
Involved in New Acquisitions property take over-support New properties in staffing and operations
Assist resident issues and TAA complaints filed on corporate level
Schedule lender and mortgage company inspections with property manager and provide appropriate reports
Assist in implementing water billing procedure for individual properties
Prepare and distribute weekly reporting for 70 properties
Participate and support in manager and supervisor meetings
CNC Investments
Assistant Manager Vineyard Trace Apartments- 292 units
March 2001 – February 2002 - Promoted
Maintain accurate records, rents, deposits, leases, update computer daily, etc.
Process Invoices
Prepare monthly pre close, close out and weekly reports with accuracy
Collections-maintaining a 3% or less delinquency
Prepare and deliver legal vacate notices, enforce lockouts and all collection procedures
Walk move-outs and prepare dispositions
Resident retention and renewals
Scheduling staff, vendors and contractors
Market and lease prospective residents
AIMCO Management Co.
Oak Falls Condominiums/155 Units
Assistant Manager / Leasing Consultant
July 2000 – March 2001
Assist manager with accounting month end and weekly reports for corporate office
Assist manager with compiling bids for special projects
Collecting, posting, depositing rent, issuing late notices, 3-days filing evictions
Generate renewal letters and negotiate renewals
Marketing community, developed report with locators and local businesses in the area
Assist manager in designing and implementing resident retention and referral program
Schedule contractors and make ready staff for time completion of make-ready’s
Efficient and timely reporting of all maintenance requests as well as follow up with residents staying in compliance with 24 hour response guaranty
Leased and maintained 96% occupancy rate
Qualify all prospects and compile lease files
Organize corporate housing for short-term leases
EDUCATION AND TRAINING
Houston Apartment Association (HAA) training seminars in sales, marketing, budgets
HAA legal and fair housing
Rockwell Management annual Manager retreat / Leadership Training
Fair Housing
Affordable Housing training (AHDP)
oOn line reporting with housing authority
oAuditing Tax Credit file’s per housing authority qualifications
Excellent computer skills: Windows, MS Word, Outlook, Excel, One-site, Jen-Ark, Max Trac, Payscan, Voyager, Genesis, IST
Accounting Principles I
Cosmetology
References available
To Whom It May Concern:
Thank you for considering me for the current and / or future positions you may have available. I have 15 yrs of Property Management experience and feel that I was trained by some of the best in the industry. I hope to continue my education in the industry and train others along the way.
I have a mastered a professional skill set and possess a level of integrity to include working as a part of a team that has proven a profitable margin on all the assets I have managed. I enjoy the creative and marketing experiences that are a part of community management. Supporting, training and tag teaming with an inside staff is always enjoyable for me with a creative twist that enhances the goal of “ALL” qualified prospects becoming long term residents
I have had some great experiences in my tenure to include exterior re-habs, major plumbing issues and repairs, trouble shooting with some of the best maintenance techs, working with minimum operation budgets and achieving maximum revenues.
I also have Affordable Housing experience with successful govt. reporting status.
Thank you again for your time and I look forward to meeting with you.
Sincerely,
Susan D. Archer
Contact this candidate