Customer Service Management

Objective: To become an effective team player within a Medical Office setting and to put my knowledge of Health Information and Informatics Management to good use. Talent for customer service, organization and management.

Education Associates Degree – Health Information and Informatics Management

Associates Applied Technology Health Information and Informatics Management

Clark College Graduation June, 2016

Skills

OSHU PAS trained

Epic

Health Information technologies

Dependable

Interpersonal Communication

Pathophysiology

Medical terminology I, II

HIPAA

Excel & Word

Encoder

Quality Improvement (QI, TQI, TQM)

Anatomy & Physiology

Medical Insurance and billing

Ambulatory Care coding

Millennium scheduling

Professionalism

Computer Information Systems

Management of Health Info Services

Patient Advocacy

Medical Law &Ethics

Cash handling

EMR

ICD-10-CM & CPT CODING

Multi-Phone lines

Terminal Digit Filing

Management

Typing

Experience

Retail Management

Target, Clackamas, Oregon 2005-2008

Customers product resolution

Lead cashiers in customer service

Cash Management

Relocation sales floor inventory

Receptionist

Western Dental, Redding, California 2002-2003

Put together patient files for care

Collected payment for services rendered

Cleaned and organized dental equipment

Answered multi-line phones

Call Center Representative

Live bridge, Portland, Oregon 2001-2002

Answer inbound calls

Customer Service

Data entry

Problem solving

Restaurant Management

Jack in the Box, Woodburn, Oregon 1998-2001

Cash management/deposits

Scheduling

Food safety checks

Customer service

Restaurant Management

Taco Bell, Newberg, Oregon 1994-1998

Cash management/deposits

Scheduling

Food safety checks

Customer service

Certifications

HIPAA Certificate

Perfect Attendance Award

CPR/First Aid/ AED Certified

Aids/HIV Certificate

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