Customer Service Microsoft Office

Juan Carlos Perez

***** ******* ** *** ***, The Woodlands, TX 77380 C: 818-***-**** **********@*****.***

Data Analyst

Innovative, result-driven professional with a strong educational background in statistics and research methodology. Extensive experience recording, analyzing, and interpreting data and presenting results in concise reports. Proven track record of prioritizing, multitasking, offering exceptional customer service, and tackling administrative tasks with an active commitment to learning and self-improvement.

Knowledge Of: Inferential Statistics - Customer Analytics – Regression – Data Cleaning – Relational Databases – Financial Ratios – Accounting Principles (GAAP) – Economics

Education

University of California Los Angeles (UCLA) - Los Angeles, CA

Bachelor of Arts, Sociology – 2010

Relevant coursework: Principles of Accounting, Macro and Micro Economics, Statistics, Statistics for Social Sciences

Skills

Microsoft Office (Advance): Excel, Access, Word, PowerPoint, and Outlook

Intermediate MySQL

Intermediate SPSS

Currently learning Python and R

Analytical/problem-solving

Client record management

Research design

Excellent interpersonal skills

Attention to detail and accuracy

Business acumen

Work Experience

Health Consultant Los Angeles, CA 05/2010 To 02/2016

Sustained a 15% annual growth in active clients by providing detail-oriented customer service.

Improved goal attainment by conducting in-person interviews in order to define health objectives, identify barriers, and set S.M.A.R.T goals.

Maintained client records to keep client information organized and readily available for creating progress reports.

Designed surveys to measure client satisfaction and used data to improve retention.

Educated clients on physiological processes and nutrition through the use of personalized presentations and friendly information delivery.

Researched medical conditions (scholarly articles, studies, books) to uncover misconceptions and provide meal plans that directly addressed ailments while keeping in mind external constraints (money, allergies)

Reviewed health products (supplements) and offered price/value comparison when needed.

Eased client confusion by being readily available to answer questions via phone, text, and email.

Additional Language

Fluent in Spanish

Contact this candidate