Stephanie Perry

***** ****** ***** **. ******, TX 75033, c: 214-***-**** acwr4n@r.postjobfree.com

Strategic and Tactical Customer Success Leader Bottom Line Focused

Talent Pipeline Management Business and Process Diagnosis and Repair Skilled Multitasker

A leader in relationship management, with an exceptional track record of customer satisfaction and business success.

Dedicated Team Leader with a contagious can-do philosophy to promote internal and external customer service.

Crisis Management/ High Pressure situations with the ability to multitask.

Developer of Business Strategies- critical thinker, problem solver

Architect of proactive communication and marketing strategies

Presents subject matter expertise in local market drivers, sourcing, relationship building with Universities, Staffing agencies and Job Fairs.

SELECTED PROFESSIONAL EXPERIENCE

Excellence in Customer Engagement

Relieved executive staff of the need to manage staffing and recruiting, allowing them to focus on customer care; circled back with customers to validate effectiveness of our programs.

In a fast paced, and occasionally chaotic airline industry, worked with other business functions to deploy new programs for baggage handling, ticketing, security, and compliance.

Member of SwissAir’s Crisis Management Unit; promoted to Team Lead for SwissAir 111 incident, onsite in Nova Scotia. Helped to manage the crisis and ensure that affected families and customers received personal care.

Conducted root cause assessments to identify shortcomings in patient care; built new programs to bridge gaps and build brand equity.

Talent Acquisition and Corporate Recruitment

In a fast-paced and high-turnover environment, used creative techniques to identify and recruit hidden staff resources at the National level. Acquired over 50 high-performers for Medical Laboratory.

Remotely recruited a wide variety of C-level, Management, Dental, Marketing, Healthcare industry and staff positions for the North Central Texas Region. Worked with executive management to develop programs to attract both passive and active applicants. Recruited 400+ staff over 7 years.

Implemented state-of-the art compensation practices in concert with Senior Leadership and HR teams; attracted and retained top talent within the field.

Worked remotely in 40 regional offices to assess staff talent and identify new desired skillsets; rolled-out enhanced talent identification and development strategies and retooled 10 staff functions.

Commended as the leader in converting interns to productive, fulltime staff; conceptualized new “Extern” program to enable rapid conversion and minimalize training requirements.

Forged relationships with Senior Executives; trusted in the handling of sensitive and confidential information; replaced an outgoing C-level employee with now awareness of others; led off campus introductions and meetings to institute a smooth transition for incoming C-level and employees.

Created provocative networking strategies in support of recruitment goals; maintained a solid candidate pipeline for future positions; identified a completing lab that appeared to be at risk of closing; captured and retained their top talent.

Business Process Enhancements

Instituted new programs to increase revenue streams for Bariatric Hospital; boosted sales in Bariatric procedures by $300k in under a year.

Deployed a first-of-its kind training program for over 50 employees in 18 medical offices across North Central Texas; rapid growth continued to 48 offices over the following 3 years.

Undertook knowledge development program to become a subject matter expert on Bariatric Surgery, garnering skills that helped me to grow Surgeon’s practice; delivered informative presentations across the U.S. regarding our office’s skills and procedures.

Responsible for contributing to year-over-year sales revenue increases by driving growth and supporting the addition of newly trained surgeons. Our lead doctor became one of the top performing Lap Band Surgeons in the U.S.

Created pre- and post-procedure programs for patients and their families, resulting in increased patient satisfaction and referrals. Deployed programs to optimize patient relationships before, during, and after surgery.

Led staff during period of fast growth; administered coaching, compensation planning and performance evaluations to uncover opportunities for process improvement.

Developed a cross training program to enhance the customer and patient experience. Program was also successful in retaining employees by assisting them with a development plan.

RECENT CAREER HISTORY AND EDUCATION

Manager of Talent Acquisition//Corporate Recruiter: Integrity Health Plus 2015-present

Regional Talent Acquisition Manager: Pacific Dental Services 2013-2015

Operations Manager: Pacific Dental Services 2010-2013

Bariatric Program Manager: Vista Hospital 2010-2010

Bariatric Manager/Personal Assistant: Richard Benavides MD 2005-2010

Crisis Manager, Customer Service, Passenger Service Agent: Delta Airlines, Inc. 1995-2005

Professional Development: many formal managerial programs on leadership, crisis management, sales, marketing, media engagement, recruiting strategies, operating efficiencies, and customer loyalty enhancement.

Education: AAS Russell Sage College Albany, New York

BA Russell Sage College Albany, New York (2017)

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