Technical Support Engineer
Resume:
Ravi V
****.**************@*****.***
Summary:
Cisco Certified Network Engineer with over 8+ years of experience in networking, installing, configuring and maintaining network devices.
Blue coat servers’ setup, configuration, upgrade and Troubleshooting.
Brief knowledge on programming languages C, C++
Experience in various SDLC methodologies includes Agile, V-shape and Waterfall model.
Implementing IP addressing schemes, Routing, Switching and Firewall Security, including hands-on experience in providing network support, installation and analysis for a broad range of LAN /WAN/MAN communication systems.
Experience working with 2600, 2900, 3600, 3800,3900, 7200, 7600 series Cisco Routers
Proficient in configuring Cisco Catalyst 2900,2960, 3560, 3750, 4500, 4900, 6500 series and Nexus 2248, 5548 and 7010 switches.
Extensively worked on Cisco catalyst 6509 and implemented VSS along with VDC and VPC on Nexus 5505, 7009 switches.
Expertise in Configuration of Virtual Local Area Networks (VLANS) using Cisco routers and multi-layer Switches and supporting STP, RSTP, PVST, RPVST along with trouble shooting of inter-VLAN routing and VLAN Trunking using 802.1Q.
In-depth knowledge and hands-on experience in Tier II ISP Routing Policies, Network Architecture, IP Subnetting, VLSM, TCP/IP, NAT, DHCP, DNS, FT1 / T1 / FT3 / T3 SONET POS OCX / GigE circuits, Firewalls.
Implemented redundancy with HSRP, VRRP, GLBP, Ether channel technology (LACP, PAgP) etc.
Configuring BGP/OSPF routing policies and designs, worked on implementation strategies for the expansion of the MPLS VPN networks.
Proficiently implemented traffic filters using Standard and Extended access-lists, Distribute-Lists, Route Maps and route manipulation using Offset-list.
Hands on experience in deployment of GRE tunneling, SSL, Site-Site IPSEC VPN and DMVPN.
Managed inventory of all network hardware, Management and Monitoring by use of SSH, Syslog, SNMP, NTP.
Expertise in OSI layer model/TCP/IP.
Extensive knowledge and experience of routing and switching protocols RIP v1 & v2, OSPF, EIGRP, BGP, NAT and VLAN.
Have knowledge on various advanced technologies like VOIP, H.323, SIP, QOS, IPv6, Multicasting, and MPLS.
Strong knowledge of TACACS+, RADIUS implementation in Access Control Network.
Experience in Designing and assisting in deploying enterprise wide Network Security and High Availability Solutions for ASA.
Experience with convert Checkpoint VPN rules over to the Cisco ASA solution. Migration with both Checkpoint and Cisco ASA VPN experience.
Experience in designing MPLS VPN and QoS for architecture using Cisco multi-layer switches.
Experience working with Cisco Nexus 2148 Fabric Extender and Nexus 5000 series to provide a Flexible Access Solution for a datacenter access architecture
Expertise in installing, configuring and troubleshooting Juniper EX Switches (EX2200, EX2500, EX3200, EX4200, EX4500, EX8200) series.
Expertise in installing, configuring and troubleshooting Juniper Routers (E, J, M and T-series)
Implementing security policies using Cryptography, ACL, SDM, PIX Firewall, IPsec, VPN, and AAA Security on different series of routers.
Configured Cisco ASA and Checkpoint firewall layers securing existing Data Center infrastructure.
Good knowledge on REDHAT, Oracle BI, Salesforce, Sharepoint-2013.
Strong hands on experience on PIX Firewalls, ASA (5540/5550) Firewalls. Implemented Security Policies using ACL, Firewall, IPSEC, SSL, VPN, IPS/IDS, AAA (TACACS+ & RADIUS).
Managed multiple Palo Alto firewall HA clusters utilizing Panorama. Manage Cisco nexus switches and routers.
Experience on ISIS CDN and ISIS CDN services including caching, streaming.
Strong knowledge of and experience with Cisco Meraki MR, MS and MX hardware and software
Efficient at use of Microsoft VISIO/Office as technical documentation and presentation tools.
Expertise in Network Tuning.
Experience with Cisco Unified Access, Aruba.
Systems Management/Monitoring – Solarwinds, MRTG, PRTG
Technical Skills:
Routers:
Cisco 7600, 7200, 3800, 3600, 2900, 2800, 2600,1800,1700
Routing:
OSPF, EIGRP, BGP, RIP v1/v2, PBR, Route Filtering, Redistribution, Summarization, and Static Routing.
Switches:
Nexus 2K/5K/7K, Cisco Catalyst 2900, 3500,3700,6500, 4500, 3850,3560, 3750, 2960
Switching:
LAN, VTP, STP, PVST+, RPVST+, Inter VLAN routing & Multi-Layer Switch, Ether channel, Transparent Bridging.
Network Security:
Cisco ASA 5540, ACL, IPSEC, F5 Load Balancer, Checkpoint
Load Balancer:
F5 Networks (Big-IP) LTM 8900 and 6400.
LAN:
Ethernet (IEEE 802.3), Fast Ethernet, Gigabit Ethernet
WAN:
PPP, HDLC, Channelized links (T1/T3), Fiber Optic Circuits, Frame Relay, VOIP
Gateway Redundancy:
HSRP and GLBP
WAN Optimizer
Riverbed Steelhead Appliance
DHCP and DNS
Infoblox
Various Features & Services:
IOS and Features, IRDP, NAT, SNMP, SYSLOG, NTP, DHCP, CDP, TFTP, FTP.
AAA Architecture:
TACACS+, RADIUS, Cisco ACS.
Network Management:
Languages:
Wireshark, SNMP, Solarwinds, MRTG, PRTG
C, C++, VB.NET.C#
Certification:
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Professional (CCNP)
Education:
Bachelors of Engineering in computer Science
Work Experience:
Western Union, Washington, DC Apr 2015 - Till Date
Sr. Network Engineer
Responsibilities:
Managing and configuring Cisco Switches and Routers independently.
Configured IP, EIGRP and OSPF in routers. Configured and installed multi-protocol (IP, IPX) multi-interface Cisco routers.
Implemented and validated various cloud solutions based on Cisco and 3rd party products such as Cisco ACI. Nexus 9K/7K/1Kv, CSR1000v, ASAv, vWAAS, Netscaler 1000v, UCS VMware vSphere and NetApp.
Install Red hat enterprise Linux 5.4 on Hp and IBM servers
Hands on experience with troubleshooting and configuring terminal servers. Providing Technical Support and solutions for Network Problems.
Creating and managing user accounts to all team members in partner environment.
Experience in Cisco switches and routers: IP addressing, WAN configurations.
Hands on using crimp tools, punch down tools to punch cables to the 110 data/voice blocks.
Communicating and escalating tickets with service providers for network outage issues.
Monitoring Network infrastructure using SNMP tools HP NNM, Solar-winds and Opnet.
Migrate Open stack underlay network from Standalone Nexus to ACI
Coordinating with Security team for NAT configuration and troubleshooting issues related to access lists and DNS/DHCP issues within the LAN network.
Escalation of procedures and customer notifications.
Successfully lead integration of Canonical Open stack with Nexus 1000v for KVM using Cisco ACI underlay
Successfully integrated ceph storage based on NetApp NFS with open stack cinder using Cisco ACI underlay
Experience in troubleshooting VLAN, STP (Spanning tree protocol), & Switch Trunk and IP subnet issues.
Blue coat server’s setup, configuration, upgrade and Troubleshooting.
Worked on Physical site; latency and slowness issues in transmitting results within internal quest network.
Implementation of Cisco 3750, 3850 switches and Cisco 3900 and ASR 1000s routers to new sites.
Troubleshoot and Worked with Security issues related to Cisco ASA/PIX, Checkpoint, IDS/IPS and Palo Alto firewalls.
Involved in complete LAN, WAN, Extranet redesign (including IP address planning, designing, installation, pre configuration of network equipment, testing, and maintenance) in both Campus and Branch networks.
Test and implement Cisco ACI based network infrastructure as Open stack underlay network
Configuring rules and maintaining Palo Alto Firewalls & Analysis of Firewall logs.
Experience working with Nexus 7010, 5020, 2148, 2248 devices.
Experience with configuring Nexus 2000 Fabric Extender (FEX) which acts as a remote line card (module) for the Nexus 5000.
Experience with configuring NEXUS switches.
Co-ordinate with global Security Management teams and support teams as required and completed Palo Alto and Checkpoint Firewall rule add, modification, and delete.
Worked extensively in Configuring, Monitoring and Troubleshooting Cisco's ASA 5500/PIX security appliance, Failover DMZ zoning& configuring VLANs/routing/NATing with the firewalls as per the design.
Design and configuring of OSPF, BGP on Juniper Routers and SRX Firewalls.
Configuring ASA Firewall and accept/reject rules for network traffic.
Strong experience on Juniper SSG series Firewalls and Checkpoint R75,76 Firewalls.
Designing, implementing LAN/WAN configurations on Cisco 5K, catalyst 6500 switches.
Created Build-Outs of New Safe Zone in Palo Alto Panorama VLANS, VIP, IP, VRF, BGP.
Installing, configuring Cisco Catalyst switches 6500, 3750 & 3550 series and configured routing protocol OSPF, EIGRP, BGP with Access Control lists implemented as per Network Design.
Expertise in maintenance of layer2 switching tasks which advocate VLAN, VTP, STP, RSTP, PVST, RPVST, configuring of ether channel with LACP and PAGP along with troubleshooting of inter-VLAN routing.
Worked on Cisco Routers, Active /Passive Hubs, Switches, Cisco PIX Firewall, Nortel VPN concentrators TCP/IP, NAT and Checkpoint ESX/GSX firewall.
Configuration of Cisco (IOS, IOS XE, and NXOS), Juniper, Palo Alto, and F5 Network hardware.
Provide Tier III Level Load Balancer expertise on F5 BigIP Local Traffic Managers (LTM). Designing F5 solutions/support for migration work of applications and websites from Cisco CSS Load Balancers to the F5 BigIP Load Balancers.
Packet capturing, troubleshooting on network problems with Wireshark, identifying and fixing problems
Performing network monitoring, providing analysis using various tools like Wireshark, Solarwinds, MRTG, PRTG etc.
Hands on, in the trenches experience with enterprise monitoring tools and platforms such as Dynatrace, AppDynamics, Solarwinds, Graphite/Grafana.
Environment:
Cisco2948/3560/4500/3560/3750/3550/3500/2960/6500switches and Cisco 3640/12000/7200/3845/3600/2800 routers, Cisco Nexus 7K/5K, Cisco ASA 500, F5 BIGIP LTM, RIP, OSPF, BGP, EIGRP, LAN, WAN, VPN, HSRP
United Nations, NYC, NY Sep 2013 to Mar 2015
Sr. Network engineer
Responsibilities:
Involved in complete LAN, WAN development (including IP address planning, designing, installation, configuration, testing, maintenance etc.).
Implementation of Wireless access points, Cisco 3750, 3850 switches and Cisco 3900 and ASR 1000s routers to new sites.
Prepared IA certification validation plans as part of the DIACAP Implementation Plan DIP in accordance with the Interim DIACAP validation requirements and methods.
Involved in Switching Technology Administration including creating and managing VLANS’s, Port security, Trunking, STP, Inter Vlan routing, LAN security etc.
Configured IP, EIGRP, RIP, BGP and OSPF in routers. Configured and installed multi-protocol (IP, IPX) multi-interface Cisco routers.
Experience working with Cisco Nexus 2148 Fabric Extender and Nexus 5000 series to provide a Flexible Access Solution for datacenter access architecture.
Experience configuring Virtual Device Context in Nexus 7010
Configuring RIP, OSPF and Static routing on Juniper M and MX series Routers
Managed corporate Checkpoint Firewall management and operation and implementing security rules and mitigating network attacks.
Involved in ISIS CDN services including caching, streaming.
Working with Checkpoint Support for resolving escalated issues.
Configuring rules and Maintaining Checkpoint Firewalls & Analysis of firewall logs using various tools.
Deployed Site to Site and Client to Site VPNs utilizing Checkpoint Firewall-1/VPN-1.
Provide Tier III Level Load Balancer expertise on F5 BigIP Local Traffic Managers (LTM). Designing F5 solutions/support for migration work of applications and websites from Cisco CSS Load Balancers to the F5 BigIP Load Balancers.
Configuring VLAN, Spanning tree, VSTP, SNMP on EX series switches
Provided technical support for Juniper VPN-Bluecoat Proxy Server administration, Juniper SRX/ EX appliances, F5 APM/LTM VPN, F5 APM/LTM Reverse Proxy, Palo Alto FW, Palo Alto Panorama.
Once trouble ticket has been created keep customer informed of status of ticket and estimated time to repair.
Configured Cisco ASA and Checkpoint firewall layers securing existing Data Center infrastructure.
Coordinating with service providers for WAN link outages.
Checking and configuring Cisco 7600 and 7200 routers at data center for remote sites’ issues.
Working on Cisco 6509 and 4507 series switches for LAN requirements that include
Upgraded and updated Cisco IOS from 12.3T to 12.4. Used to DHCP to automatically assign reusable IP addresses to DHCP clients.
Used PIX Firewall and ACLs for authentication of EIGRP to ensure high security on the network.
Strong understanding of Network Management implementation and Voice network.
Configure and implement remote access solution for customers: IPSEC, Site2Site, GRE tunnel end-to-end.
Understanding of integrating Cisco Voice networks with other platforms
Configuration and administration of Juniper SRX 5800, Cisco ASA firewalls, Palo Alto firewalls.
Configured Cisco 7200 routers which were also connected to Cisco PIX 535 security appliances providing perimeter based firewall security.
Used load balancers ACE and load balancing technique with multiple components for efficient performance and to increase reliability through redundancy.
Involved in migration from Frame-Relay/ATM network to MPLS-based VPN for customer’s WAN infrastructure.
Used Network monitoring tools to ensure network connectivity and Protocol analysis tools to assess and pinpoint networking issues causing service disruption.
Environment: Cisco routers 7200, IOS 12.4 & switches 3750, 4500, 6500; RIP, OSPF, EIGRP, VLAN, DHCP, DNS, MPLS, ISDN, DSL, T1 Lines.
Optimized performance of the WAN network consisting of Cisco 3550/4500/6500 switches by configuring VLANs.
Experience with configuring Nexus 2000 Fabric Extender (FEX) which acts as a remote line card (module) for the Nexus 5000.
Responsible for handling Checkpoint VPN/Crossbeam Hardware /Palo Alto Customer Interfacing.
Extensive knowledge and troubleshooting in data communication protocols and standards including TCP/IP, UDP, IEEE 802.3, Token Ring, Cable Modem, PPPOE, ADSL, Multilayer Switching, DoD standards.
Experience with the implementation and management of Cisco Prime Collaboration and modules
Managed the F5 BigIP GTM/LTM appliances to include writing iRules, SSL offload and everyday task of creating WIP and VIPs.
Experience with 802.11 protocols, RF principles, WLAN and client operation.
Other responsibilities included documentation and supporting other teams.
Environment:
Cisco3750/3550/3500/2960switches and Cisco3640/12000/7200/3845/3600/2800 routers, Checkpoint, OSPF, BGP, VLAN, HSRP, LAN, WAN, IPV4, AS Firewall, Checkpoint, Nexus 7K/5K/2K.
Capital One, Mclean, VA Oct 2012 to Aug 2013
Sr. Network Engineer
Responsibilities:
Implementation of analysis, optimization, troubleshooting and documentation of LAN/WAN networking systems.
Configured and troubleshoot OSPF and EIGRP.
Planning and configuring the routing protocols such as OSPF, EIGRP, RIP, and Static Routing on the routers.
Developed highly efficient algorithms in C++ through both pair-programming and independent work. The algorithms improved inventory management benchmarks 18 percent.
Tested authentication in OSPF and BGP.
Troubleshoot traffic passing managed firewalls via logs and packet captures
Configured and resolved various OSPF issues in an OSPF multi area environment.
Managed fast Layer 3 switched/routed LAN/WAN infrastructure as a part of Network team. The LAN consisted of Cisco campus model of Cisco 3550 at access layer, Cisco 6513 at distribution/core layer.
Worked with telecom vendors in regards to network fault isolation.
Hands-on experience with WAN (ATM/Frame Relay), Routers, Switches, TCP/IP, Routing Protocols (BGP/OSPF), and IP addressing.
Configured CIDR IP RIP, PPP, BGP and OSPF routing.
Involved in the configuration & troubleshooting of routing protocols: MP-BGP, OSPF, LDP, EIGRP, RIP, BGP v4. Configured IP access filter policies.
Experience with Firewall Administration, Rule Analysis, Rule Modification
Modified internal infrastructure by adding switches to support server farms and added servers to existing DMZ environments to support new and existing application platforms.
Deployed 7613 as PE and CE router and Configured and troubleshoot the Edge Routers.
Excellent troubleshooting knowledge on T1, T3, OC-3 and OC-12.
Generated RCA (Root Cause Analysis) for critical issues of layer1/layer2/layer3 problems.
Configuration and troubleshooting of Cisco catalyst 6509, 7613 with supervisor cards.
Worked with Juniper Firewalls.
Experience with implementing and maintaining network monitoring systems (Cisco works and HP Open view) and experience with developing complex network design documentation and presentations using VISIO.
Estimated Project costs and created documentation for project funding approvals.
Configured ASA 5540 to ensure high-end security on the network with ACLs and Firewall.
Used IPSec VPN tunneling to provide access to user machines and partners in another network. Provided application level redundancy and availability by deploying F5 load balancers LTM.
Experience with convert Checkpoint VPN rules over to the Cisco ASA solution. Migration with Cisco ASA VPN experience.
Experience in designing/implementing WLAN in healthcare & education verticals a strong plus.
Environment:
Net Flow, TACACS, EIGRP, RIP, OSPF, BGP, VPN, MPLS, CSM, SUP720, Ether Channels, Cisco 7200/3845/3600/2800 routers, Fluke and Sniffer, Cisco 6509/ 3750/3550/3500/2950 switches, Cisco ASA firewalls.
Roads Software Corporation, Hyderabad India April 2010 – sep2012
Network Support Engineer
Responsibilities:
Configured RIP and EIGRP on 2600, 2900 and 3600series Cisco routers
Involved in troubleshooting of DNS, DHCP and other IP conflict problems
Implemented VTP and Trunking protocols (802.1q and ISL) on 3560, 3750 and 4500series Cisco Catalyst switches
Migrated to R70.1 in various Checkpoint IP series appliances from R65, R62, R60, etc., and building the new Smart Center server.
Provided on-call support for installation and troubleshooting of the configuration issues
Configured Standard, Extended, and Named Access Lists to allow users all over the company to access different applications and blocking others.
Involved in video ingest, video encoding, and on video over IP transport.
Planned and implemented Subnetting, VLSM to conserve IP addresses
Configured STP for loop prevention and VTP for Inter-VLAN Routing
Performed troubleshooting of connectivity problems using PING, and Trace route
Provided Technical support for improvement, upgradation, and expansion of the existing network architecture
Configured ITIL, ISO.
Done troubleshooting of TCP/IP problems and connectivity issues in multi-protocol Ethernet environment
I2Space Technologies, Hyderabad, India May 2008 - March 2010
Network Engineer
Responsibilities:
Provided Level 1 Support for Broadband Connection to Virgin Media customer
Worked as a Technical Support Executive under Virgin Media.
Worked as VMware, Open Stack.
Received inbound calls of technical nature, independently resolved customer complaints, concerns and inquiries regarding their Internet connection.
Managed LAN and Wireless Network and performed troubleshooting On LAN, WLAN, Customer Modems (NTL 250, TERAYON, and MOTOROLA) And CPE Router (Cisco-Linksys, Belkin, D-LINK and Dynamode).
Set up Home Network and provided troubleshooting and full support on virgin- media security Software (PC-guard).
Troubleshoot a wide range of technical support issues and connectivity problems such as authentication, connection speed, e-mail configuration, and loss of synchronization.
IOS upgrades on catalyst series switches like 2900, 3560, 3750.
Troubleshoot TCP/IP problems and connectivity issues in multi-protocol Ethernet environment.
Implemented Trunking protocols like 802.1q on 3750 switches.
Configured ACLs to provide accessibility and restrict unauthorized users.
Involved in maintaining STP, RSTP and PVST+ for the catalyst switches I worked on.
Configured and maintained RIP, OSPF and routing protocols on 2600 and 3600series Cisco routers.
Maintaining and troubleshooting of connectivity problems using Ping, Traceroute.
Assisted in racking and stacking.
Technical assistance for LAN/WAN management and customer issues.
Other responsibilities also included documentation.
Contact this candidate