Program/Project And Financial Analysis Management Professional
Resume:
CONNIE DIANE JACKSON
*** ***** ******* ****** 318-***-****
Vivian, LA 71082 ********@***.***
PROGRAM/PROJECT AND FINANCIAL ANALYSIS MANAGEMENT PROFESSIONAL Accomplished, creative professional with outstanding customer focus, attention to detail and problem-solving expertise, with focus on financial/inventory analysis and forecasting and program/project management. Impeccable professional and personal references. PROFESSIONAL HISTORY
Program Manager, Community Relations October, 2008 – January, 2014 Cisco Systems, Inc.
Leading Cisco Community Relations volunteer engagement initiatives in the Metro Atlanta region, I am responsible for ensuring that Cisco employees are actively engaged in the local community to promote partnerships with local nonprofits, improve the quality of life, and help position Cisco as a strategic business partner and aggregator for community issues; as well as positioning Cisco volunteers as community leaders. I manage the LWR Civic Council, a group of 20 volunteer members considered to be Ambassadors between the 1500 employees on the LWR campus and the surrounding community. Under my lead the LWR Civic Council won Cisco’s FY12 Civic Council of the Year (in the US) and the LWR Campus produced Cisco’s FY12 Volunteer of the Year (in the US). Our campus won the Corporate Volunteer Council of Atlanta’s IMPACT Award for Outstanding Employee Volunteer Program in a Large Corporation in 2011 and 2013. In addition to the engagement of employees, and rich history of engagement within the community, the additional requirements for this position include:
Budget Management – managed four different budgets through the CR position, Programs Budget, ECE Budget, BU Budget for CR, and Foundation Budget assigned to Lawrenceville campus including invoice processing for $120K - $200K and grant management for grants totaling approximately $600K-$1M, per year.
Budget Forecasting – Forecasting budget requirements for three of the four budgets to maintain the level of engagement on the Lawrenceville Campus, as well as our depth of support within the community.
Metrics and ROI Analysis – Analyzed and extracted metrics for Lawrenceville Campus for Volunteer Hours and Giving, using raw data to determine participation rates, campaign metrics, quarterly/yearly metrics, and then converted to presentations for Executive management on the LWR campus, as well as within my own team.
Program Management/Project Management – Employee volunteer events to engage employees on the LWR site with the top participation rate in the World over the last two years one of which, I was managing two positions during the last year and still able to keep LWR’s participation rate at number one in the World.
Communications and Engagement with Employees, Executives and External Customers – I have had the privilege to engage with the executives on the LWR campus, as well as visiting executives from San Jose, and other sites. I am comfortable having a conversation with all levels of employees, I am able to influence through communications, whether it be Campus-wide communications, presentations to executives showing the results of the data-analysis for various metrics, or attending a community-driven civic infrastructure meeting. I have developed deep relationships with internal and external customers of the Community Relations group on the LWR campus. I currently hold board positions on the United Way Advisory Board, United Way Women’s Legacy Advisory Board, and the Gwinnett County Habitat for Humanity Board of Directors. I have been accepted into the Leadership Gwinnett Class of 2014 (one of 42 applicants accepted out of 350 nominations).
Document/Web Specialist July, 2006 – October, 2008 Cisco Systems, Inc.
Expertise in presentation of proposals for customers and maintenance of internal website for resources for proposals, with a focus on BOMs. Excellent Excel expertise. Maintenance Administrator
Ascom Transport Systems, Inc. September, 2001 – May, 2005 International manufacturing/service company specializing in transport revenue solutions. After Sales point-of-contact for 26 offsite locations and customer service.
Contracts Administration – $5.6M long-term governmental contracts
Revenues – increased revenues of consumables by 37% in 2004, as a direct result of outstanding customer service and order management
Inventory Management – spare parts inventory, ranging from $500K to $2.5M. Owned benchmark for company’s standard for inventory accuracy maintained 99.8411% accuracy over a period of two years (99.9907% in 2004)
Aged A/R’s - designed and implemented aged A/R’s procedures resulting in the reduction of aged invoices from $600K to $60K in the first four months of implementation
Customer Invoicing - tracked and resolved billing issues for revenues totaling nearly $7M
Procedure Implementation - Prime contact, for offsite locations, to coordinate all purchasing, development of performance standards and procedures, accounts receivable, accounts payable, budget forecasting and analysis, troubleshooting of critical issues, data gathering for financial and equipment quality analysis and reporting
Fleet Management - administered fleet program for company car/fuel card project. Designed MS Access database around company vehicle program to provide comprehensive support
Project Management – managed special projects outside standard corporate scope: tasks included researching, evaluating, and directing company-wide cellular telephone migration; and, coordination and procurement of additional office space, design of office layout, liaison to engineering, managed construction RFP, contractor approval and task management, schedule adherence, inspection requirements, and final inspection and contractor invoice approvals
Traffic Coordinator May, 1997 – April, 2001
Pennzoil-Quaker State Company, Atlas Refinery
Project Secretary April, 1995 – May, 1997
Jean Simpson Temporary for JE Merit Constructors (Jacobs Engineering) Executive Administrator
Automated Temporary Services November, 1992 – October, 1994 Training Administrator August, 1991 – October, 1992 Automated Temporary Services for Chevron Pipeline Company Training Administrator January, 1990 – July, 1991
Automated Temporary Services for Chevron USA, Inc., Quality Improvement Center EDUCATION
Business Administration/Pre-Law Northeast Louisiana University Office Systems Technology-Business Administration Louisiana Technical College TECHNICAL SKILLS
Proficient in MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook, MS Project, MS FrontPage, MS Windows, Lotus 1-2-3, WordPerfect, Harvard Graphics, Lotus Freelance, SAP for Windows, Solomon, Adobe PhotoShop and Illustrator. Specializing in Financial Spreadsheet design utilizing MS Excel and Database design using MS Access
REFERENCES
Sam Lim
Senior Engineering Director, Cisco Systems, Inc.
*******@*****.***
Joe Gagen
Legal Director, Cisco Systems, Inc.
******@*****.***
Patrick Kien
WPR Strategy and Planning Director, Cisco Systems, Inc. *****@*****.***
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