Customer Service Manager

Location:

Shreveport, LA

Posted:

September 26, 2016

Contact this candidate

Resume:

Lisa G. Ross

**** *** *** *****

Shreveport, Louisiana 71129

318-***-**** mobile ***********@*****.***

Professional Summary

Motivated, personable business professional, 35 years of experience working Quality Assurance Tech., Analyst and Shipping and Receiving, . Influential and effective communicator with proven success building trust based, collaborative, and sustainable partnerships who has gained credibility as a strategic partner. Skilled in quickly mastering techniques and testing procedures. Performs a variety of complex office/clerical support duties related to work unit, which require a thorough knowledge of a complete and specialized function. Incumbents apply this specialized functional knowledge to independently analyze and respond to administrative matters within established limits. Advice and leadership are available from supervisor for complex issues or those requiring authorization such as deviation from policy. Coordinates work of others within assigned function.

Selected Career Highlights

Customer Service Performance Management: Seasoned experience offering vendors / customer services perspectives developing and/or evaluating means, methods, and performance schedules ensuring on-time, on-budget results.

Negotiation Techniques: Years of direct skilled competitive / non-competitive negotiation with vendors, delivering fair and reasonable win/win outcomes.

Professional Experience

Team Lead/Receiving Clerk Bossier City, Louisiana

Wal-Mart/ Sam’s Club 4109 50 hrs. week / Apr 2014 – Present

Maintained department database, prepared routine reports, and filed shipping/receiving records

Prepared bills of lading; checked items to be shipped against work orders to ascertain that quantities, destination, and routing are correct

Inspected shipments for damages or defects; recorded discrepancies or damages and notified supervisor and/or purchasing personnel

Maintained department database, prepared routine reports, and filed shipping/receiving records

Checks, reviews or prepares records, reports, forms or other documents of various kinds pertinent to assigned function(s); personally investigates complicated problems or errors.

Assists staff with special projects as directed.

Maintains a variety of records requiring classification and compilation of varied information.

Followed established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards etc.

Customer Service Specialist Shreveport, Louisiana

Fry Master Corporation 44 hrs. week / Jun 2009 – Aug 2012

Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)

Drafts correspondence; answers questions or complaints and makes adjustments within established limits.

Update appointment calendars and schedule meetings/appointments

Organizational and communication skills are essential, and almost every organization relies on

Skills of qualified administrative assistants to support their operations.

Maintains telecommunication system by following manufacturer's instructions for house phone and console operation

Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.

Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.

Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

Quality Assurance Technician Bossier City, Louisiana

Pilgrim’s Prides Corporation 40 hrs. Week / Aug 2005 -Nov2008

Applied standard office procedures and practice. Ensured efficient day-to-day operation

Possesses interpersonal skills in operation of duties; encourager, approachable, compassionate; consistent with direct reports; customer and employee focused

Possesses high energy and drive for organizational success

Assured labels and day codes were properly coded

Ensured all guidelines with Sanitation Standard Operating Procedures (SSOP) were in compliance with

United States Department of Agriculture (USDA). Prevented cross contamination

Implemented a Manufacturing Execution Systems/Systems Application Products(MES/SAP) through the production planner; direct and coordinate activities of the plant to include production, safety, quality, shipping/receiving, planning/scheduling, and environmental

Inspector/Code Enforcement Shreveport, Louisiana

City of Shreveport 40 hrs. Week/Aug 2002/Feb2005

Performed inspections in vast areas of City of Shreveport

Responsible for all Weed Abatement write-up

Insured that property owners were in compliance with the City of Shreveport Ordinance.

Dispatcher with scheduling and emergency maintenance and repair

Contributes to team effort by accomplishing related results as needed.

Follow up with customers regarding the service.

Handling any disputes or Complaints

Inspector/Quality Control/Assurance Shreveport, Louisiana Libby Glass Inc. 40 hrs. week / Aug 1987 /Feb 2005

Maintained OSHA SAFETY; certified member. Responsible for meeting customer expectations related to on time performance, customer service/satisfaction, and cost controls

Inspected quantity and quality ware for company based customers

Directed deliverance of Glassware, and Stemware to various companies

Solved wide range of customer and company dilemmas. Applied diplomacy and assertiveness to deliver

With maintained familiarity with customer expectations

Partnered with production operators. Identified opportunities, issues, and concerns of our Customers. Maintained a relationship of dignity and respect

Directed and coordinated activities of the plant to include production, safety, quality, shipping and receiving, planning and scheduling, and environmental

Scheduled weekly work and safety meetings on a week to week basis

Certified Fork Lift Driver

Oversaw of number of Safety Accidental losses and housekeeping Audits.

Education

HUNTINGTON HIGH SCHOOL SHREVEPORT, LOUISIANA

LOUISIANA TECH UNIVERSITY RUSTON, LOUISIANA

UNIVERSTIY OF PHOENIX PHOENIX, ARIZONA

Lisa G. Ross

7413 Red Fox Trail

Shreveport, Louisiana 71129

318-***-**** mobile ***********@*****.***

PROFESSIONAL REFERENCES