Customer Service Manager
Resume:
Lisa G. Ross
Shreveport, Louisiana 71129
318-***-**** mobile acwr3p@r.postjobfree.com
Professional Summary
Motivated, personable business professional, 35 years of experience working Quality Assurance Tech., Analyst and Shipping and Receiving, . Influential and effective communicator with proven success building trust based, collaborative, and sustainable partnerships who has gained credibility as a strategic partner. Skilled in quickly mastering techniques and testing procedures. Performs a variety of complex office/clerical support duties related to work unit, which require a thorough knowledge of a complete and specialized function. Incumbents apply this specialized functional knowledge to independently analyze and respond to administrative matters within established limits. Advice and leadership are available from supervisor for complex issues or those requiring authorization such as deviation from policy. Coordinates work of others within assigned function.
Selected Career Highlights
Customer Service Performance Management: Seasoned experience offering vendors / customer services perspectives developing and/or evaluating means, methods, and performance schedules ensuring on-time, on-budget results.
Negotiation Techniques: Years of direct skilled competitive / non-competitive negotiation with vendors, delivering fair and reasonable win/win outcomes.
Professional Experience
Team Lead/Receiving Clerk Bossier City, Louisiana
Wal-Mart/ Sam’s Club 4109 50 hrs. week / Apr 2014 – Present
Maintained department database, prepared routine reports, and filed shipping/receiving records
Prepared bills of lading; checked items to be shipped against work orders to ascertain that quantities, destination, and routing are correct
Inspected shipments for damages or defects; recorded discrepancies or damages and notified supervisor and/or purchasing personnel
Maintained department database, prepared routine reports, and filed shipping/receiving records
Checks, reviews or prepares records, reports, forms or other documents of various kinds pertinent to assigned function(s); personally investigates complicated problems or errors.
Assists staff with special projects as directed.
Maintains a variety of records requiring classification and compilation of varied information.
Followed established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards etc.
Customer Service Specialist Shreveport, Louisiana
Fry Master Corporation 44 hrs. week / Jun 2009 – Aug 2012
Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
Drafts correspondence; answers questions or complaints and makes adjustments within established limits.
Update appointment calendars and schedule meetings/appointments
Organizational and communication skills are essential, and almost every organization relies on
Skills of qualified administrative assistants to support their operations.
Maintains telecommunication system by following manufacturer's instructions for house phone and console operation
Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
Quality Assurance Technician Bossier City, Louisiana
Pilgrim’s Prides Corporation 40 hrs. Week / Aug 2005 -Nov2008
Applied standard office procedures and practice. Ensured efficient day-to-day operation
Possesses interpersonal skills in operation of duties; encourager, approachable, compassionate; consistent with direct reports; customer and employee focused
Possesses high energy and drive for organizational success
Assured labels and day codes were properly coded
Ensured all guidelines with Sanitation Standard Operating Procedures (SSOP) were in compliance with
United States Department of Agriculture (USDA). Prevented cross contamination
Implemented a Manufacturing Execution Systems/Systems Application Products(MES/SAP) through the production planner; direct and coordinate activities of the plant to include production, safety, quality, shipping/receiving, planning/scheduling, and environmental
Inspector/Code Enforcement Shreveport, Louisiana
City of Shreveport 40 hrs. Week/Aug 2002/Feb2005
Performed inspections in vast areas of City of Shreveport
Responsible for all Weed Abatement write-up
Insured that property owners were in compliance with the City of Shreveport Ordinance.
Dispatcher with scheduling and emergency maintenance and repair
Contributes to team effort by accomplishing related results as needed.
Follow up with customers regarding the service.
Handling any disputes or Complaints
Inspector/Quality Control/Assurance Shreveport, Louisiana Libby Glass Inc. 40 hrs. week / Aug 1987 /Feb 2005
Maintained OSHA SAFETY; certified member. Responsible for meeting customer expectations related to on time performance, customer service/satisfaction, and cost controls
Inspected quantity and quality ware for company based customers
Directed deliverance of Glassware, and Stemware to various companies
Solved wide range of customer and company dilemmas. Applied diplomacy and assertiveness to deliver
With maintained familiarity with customer expectations
Partnered with production operators. Identified opportunities, issues, and concerns of our Customers. Maintained a relationship of dignity and respect
Directed and coordinated activities of the plant to include production, safety, quality, shipping and receiving, planning and scheduling, and environmental
Scheduled weekly work and safety meetings on a week to week basis
Certified Fork Lift Driver
Oversaw of number of Safety Accidental losses and housekeeping Audits.
Education
HUNTINGTON HIGH SCHOOL SHREVEPORT, LOUISIANA
LOUISIANA TECH UNIVERSITY RUSTON, LOUISIANA
UNIVERSTIY OF PHOENIX PHOENIX, ARIZONA
Lisa G. Ross
7413 Red Fox Trail
Shreveport, Louisiana 71129
318-***-**** mobile acwr3p@r.postjobfree.com
PROFESSIONAL REFERENCES
LaWanna Daneil-Brown, Assist Customer Service Manager
Sam’s Clubs 4109
2861 Beene Blvd, Bossier City, La. 71111
acwr3p@r.postjobfree.com
LaTochia Jones, Property Standard Dept Assist
City Of Shreveport
1237 Murphy St. Shreveport, La. 71101
LaTochia.Jones.ci.gov
Terrance Green, Supervisor of Inspector
City Of Shreveport
1237 Murphy St. Shreveport, La. 71101
Terrance.Green.ci.gov
Angela Thomas, General Manager
Sam’s Clubs 8273
7400 Youree Dr. Shreveport, La. 71105
acwr3p@r.postjobfree.com
Lisa G. Ross
7413 Red Fox Trail
Shreveport, Louisiana 71129
318-***-**** mobile acwr3p@r.postjobfree.com
PERSONAL REFERENCES
Lakerria Washington
2564 Washington St.
Shreveport, Louisiana 71115
Cheryl G. Burns
6041 Asbury Place St.
Olive Branch, Ms. 38654
acwr3p@r.postjobfree.com
Cathy Jenkins
263 Brownlee St.
Bossier City, Louisiana 71111
acwr3p@r.postjobfree.com
Tamiko C. Leftridge
2689 Erin St.
Shreveport, Louisiana, 71105
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