Engineer Customer

Efrén Adrián Arteaga Chávez

*/**/**** **** ******* Ave. El Paso, TX 79902, USA

Primary: USA915-***-**** Secondary: MX(656-***-**** FAX:1-484-***-**** *****.*******@*****.***

LinkedIn: https://mx.linkedin.com/pub/efren-adrian-arteaga-chavez/86/128/621 SUMMARY

As a Mechatronic Engineer I will be a productive and effective asset to your company with over 3 years of experience in Quality systems and Quality Statistics as well as in design, developing, maintaining and managing high technology engineering systems for the automation of industrial tasks. EDUCATION

Autonomous University of Ciudad Juarez - December 2013 Bachelors in Engineering in Mechatronic

Ciudad Juarez Technological Institute - June 2006

Engineer in Computer Systems (5th semester)

CBTIS 114 (high school) – July 2002

Technical Accountant

EXPERIENCE

Quality Management for Product in Production Engineer (QMPP) Continental Corp. August 2015 – Current

Handle customer quality issues as interface to customer after mass production to EOP including change process, claim process and release 8D reports.

Handle customer audit and product internal audit after mass production.

Leading and coordination of the change management of all engineering product changes, new product development and launches.

Quality Assurance starting from project G70 until serial production.

Resolution of quality issues using 8D problem solving method.

Management of customer returns.

Crisis management (e.g. sorting actions, analyses).

APQP & PPAP compliance, coordination of quality gates review, complaints, quality issues on 0KMs, field returns.

Moderate and release of risk management during production.

Visit all the customers to review our quality performance, monitor customer satisfaction, expectations, negotiations, follow up on open items, and strengthen the relationships. Quality Assurance (QA) Engineer Lear Corporation Jan 2014 – August 2015

- Customer official complains (QN's) reduced from 47 to 3.

- Monthly QN's received reduced from 12 to 3.

- Got RPPM's, TPPM's & QN's back under the forecast.

- Management of internal and external sorting until its closure.

- Control of Customer chargeback as well as the returned material.

- Usage of LEAR systems for control of Customer complains (SQTS, LQTS, etc). Efrén Adrián Arteaga Chávez

- Assure that the Customer complain information (TPPM, RPPM, etc.) has an in time response.

- Assure that the information provided from the Customer and Liaison is exact and correct.

- Generate meeting with the multidisciplinary team to develop quick response to the Customer complain and follow their implementation.

- Assure the effectiveness of the contentions.

- Assure a good relationship with the Customer and Liaison.

Quality Assurance Engineer (Central)

- I was in charge of the implementation of a QRQC for GM (11 platforms), M-Benz & BMW in 1st and 2nd shift, as well as training a person to be the leader in the meetings.

- As leader of QRQC team we reduced the monthly scrap from $122,874 USD to $53,212 USD, TPPM from 1823 to 132, RPPM from 372 to 15, IPPM from 3764 to 2694 & QN’s from 24 to 5.

Proactive continues improvement project: With a team of 2 coworkers, we invented, patented and implemented a

“Revolver Guide” (tool, fixture and Poka-Yoke that reduced machinery, work time, space, ensure the sequence of the process, and is ergonomic).

Warranty’s Engineer Valeo Wiper Systems

May 2012 – Jan 2014

I was in charge of receiving warranty claims to analyze them and confirm the failure mode. Once confirmed, I tried to discover the root cause of the failure and report the results to clients. For each new failure mode, initiated a format called "Quick Response" which specifies what happened in each guarantee and what steps were taken to stop the fault while the root cause of the problem was solved.

Reduced backlog of over 700 pieces to 0 at the end of the year, and have maintained it at 0 pieces (5S’s methodology was key to accomplish this goal).

I standardized Customer Failure Mode and Valeo Failure Mode for every claim. Obtained and created a Pareto Chart for the warranty cost.

Apply 8D’s, 5W2H, PDCA, FTA, 5 Why’s, 5S’s.

Manufactory Specialist Engineer VS Precision

Jan 2010 – May 2012

I was in charge of programming PLC using RS Logix, S7, Fanuc Master, Panel View and control design, create operation and repair manuals as well as diagram drawing, repairing, manufacturing and restoring machinery using recycled material from new and outdated machines.

I have experience repairing hydraulic and pneumatic systems, as well as electrical installations.

Built a machine that would cut steel bars 12 to 16ft long, programmed with PLC MicroLogix 1500. The station would load, feed, cut and select specific pieces using a slide with Poka-Yoke.

Restored a hydraulic straightened (bar press) using PLC AB 5/03 and Panel View 500

Created a Tandem Gun Drill station applying control strategies for a servomotor using Ultra 3000.

S K I L L S

Microsoft Office

AutoCAD, Solid Works

Wolfram

Visual C++, C Sharp, Visual Basic

Rs Logixs, TIA Portal Siemens, Logic

master series FANUC

SAP & PLM

Leadership

Minitab

Pareto

Languages

C O U R S E S

Dale Carnegie training

TPM, SMED, Poka Yoke

Dimensional Metrology

Gage R&R

5S

PDCA, 8D, 5W2H, FTA, 5Why

Failure Analysis, Shainin Red X

Yellow belt

Green belt

Six Sigma (basics), Perfect QRQC

MOST & MODSEW

Leadership model B3

E Q U I P M E N T

Plasma & Acetylene Cutter, Milling machine,

Conventional Lathe, Grinding machine, MIG, &

TIG welder machinery

Laboratory equipment for analysis

Forklift

Caliper, Micrometer Micrometer, Durometer,

Optical comparator

Sewing machine (Singer, Juki, Durkopp, Pegasus,

Mitsubishi)

Inductance Capacitance Resistance (LCR)

meter

Electrostatic Discharges (ESD)

X-Ray

Fluent in Spanish speak, read and write

Proficient in English speak, read and write (90%)

German Fluency: Beginner (10% Estimated)

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