Real Estate Customer Service

Doris L. McComb, CAM

PO Box ****, Yulee, FL ***41 630-***-**** **********@*****.***

PROPERTY MANAGEMENT REAL ESTATE SALES/LEASING

Versatile property management and real estate professional with over ten years of experience buying, selling, leasing, and managing diverse property assets, with proven success in:

-Asset P&L Ownership: Increase NOI, reduce loss to lease, and minimize low vacancy to maximize asset profitability.

-Laws and Regulations: Enforce compliance with EEOC, OSHA, Fair Housing, and leasing and residential laws to lower risk.

-Customer Service: Establish rapport and resolve issues to build mutually beneficial relationships with tenants.

-Sales and Marketing: Understand market value, ensure curb appeal, and resolve property issues to attract future residents.

KEY AREAS OF EXPERTISE

Property Management

Budgeting and Forecasting

Vendor/Customer Relationships

Real Estate and Zoning Laws

Risk Assessment/Minimization

HR and Employment Laws

Financial Analysis & Reporting

Fair Housing Regulations

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

PRAIRIE MANAGEMENT & DEVELOPMENT, LLC, North Aurora, IL 01/2006 to 03/2016

Real estate and property management and development company, with 50 employees.

Assistant Property Manager/Acting Property Manager

Reporting directly to Area Manager (office had no property manager), oversaw 216-unit multifamily rental community, including marketing plan, risk assessment, customer service, incident resolution, fair housing compliance, rental applications and credit reports, leases and addendums, all service documentation, outside vendor relationships, deposits, financial reports, and overall financial management to maximize NOI.

OCCUPANCY MANAGEMENT

Minimized loss to lease ratio thru effective marketing, closing sales to keep vacancies to a minimal.

Maintained 98%-99% lease ratio despite age of asset, full market rental rates, and obsolescence issues (common entries, common laundry rooms, and dated structural features).

RISK MANAGEMENT

Created Safety Data Sheets (SDS) and made relevant updates to keep current.

Stocked Personal Protective Equipment and first aid kits, submitted Form 300A, and posted OSHA poster to maintain OSHA compliance. Solid EPA, state and county health department, and local zoning and occupancy law and compliance knowledge and experience.

Curtailed “nuisance feeding” that violated county zoning statutes and damaged asset and property.

FAIR HOUSING

Achieved compliance with all federal, state, and local fair housing guidelines.

Updated guest registration cards to adhere to Familial Status of applications, and implemented new system to initiate guest registration via phone call to improve paper trail.

FINANCIAL OVERSIGHT AND REPORTING

Reduced supply costs with competitive bidding, minimized waste by scrutinizing purchase orders, and improved cash flow by increasing rental rates, promoting clubhouse rental, and raising rental fees.

Collaborated on asset budget, projected annual NOI, and analyzed variances.

HR MANAGEMENT

Broad exposure to numerous employment regulations, including FCRA, ADEA, FLSA, Equal Pay Act, OSHA, ERISA, IRCA, NLRA, USERRA, FMLA, COBRA, HIPAA, and EEOC hiring laws.

Evaluated employees, created employee manuals, processed payroll, and supported hiring efforts.

RE/MAX GREAT AMERICAN; KETTLEY REALTORS; REALTY EXECUTIVES; COLEMAN LAND COMPANY 1995 to 2005

Independent Real Estate Broker

Real estate broker representing buyers, sellers, lessees, and lessors in real estate transactions.

Listed, sold, marketed, prospected, and advertised new, old, and manufactured homes.

Liaised with lawyers, inspectors, and closing companies to meet sales deadlines and ensure best customer service for both buyers and sellers.

In-depth understanding of real estate law (via CE courses for certification).

Graduate of Mike Ferry real estate courses, including one-on-one business coaching.

HESTRUP & ASSOCIATES, St. Charles, IL 1994 to 1998

Assistant Manager

Commercial property management and development company.

Managed rental collection and deposits to effectively reduce outstanding payments and receivables.

Developed aggressive system to collect delinquent payments and assessed fees, including calls, letters, notices, and eviction process.

MEER DENTAL SUPPLY, Chicago, IL 1992 to 1995

Territory Sales Representative

Developed and managed new territory in Chicagoland market. Achieved consistent annual growth in market share and gross profits and worked territory independently with no supervision.

Implemented strategy to increase market share in merchandise, equipment, and service through effective time management, capitalizing on key sales opportunities available during “golden hours”.

Established and maintained relationships with clients and office staff.

Liaised with extended team at new Chicago branch to develop brand awareness by hosting seminars, social events, and conventions.

Collaborated with manufacturers’ representatives to educate clients on new and innovative products and techniques.

EDUCATION

Bachelor of Science in Business, Southern Illinois University, Carbondale, IL, 1982

PROFESSIONAL COURSES/LICENSES/TRAINING/SKILLS

Certified Apartment Manager (CAM) – National Association of Realtors (NAR)

Illinois Real Estate Broker – Real Estate Institute (yearly CE courses)

Graduate, Realtor Institute (GRI) – National Association of Realtors (NAR)

Certified Real Estate Specialist (CRS) – National Association of Realtors (NAR)

Accredited Buyers Representative (ABR) – National Association of Realtors (NAR)

Accredited Residential Manager (ARM) Candidate – Institute of Real Estate Management (IREM)

e-Pro Certification – National Association of Realtors (NAR)

At Home With Diversity Certification (AHWD) – National Association of Realtors (NAR)

Software: MS Office, ITMS (Electronic Check Scan), Yardi Voyager, Resident Data, First Advantage

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