Mortgage Operations Management

HAL R. BURD

Phone: 239-***-**** NMLS# *******

MORTGAGE OPERATIONS MANAGEMENT

PROFESSIONAL SUMMARY

Expert in: Mortgage Banking ~ Mortgage Operations ~ Mortgage Servicing ~ Process Improvement

Mortgage professional with 20+ years experience in the mortgage banking industry. Successful in orchestrating start-ups and restructuring existing operations. Excellent at implementing cost containment strategies and maximizing workforce productivity. Ability to negotiate contracts and loan commitments for profitable results. Experienced in change management as well as system and process development to streamline operations and improve cost controls for large and small organizations.

CORE COMPETENCIES

Mortgage Operations Management ~ Mortgage Servicing Management ~ Underwriting ~ Risk Assessment

Loan Processing ~ Team Development/Leadership ~ Closing ~ Productivity/Performance Improvement

Post Closing ~ Staff Leadership ~ Quality Control ~ P & L Management ~ Strategic Planning

Acquisitions ~ Technology ~ System & Process Development ~ Organization & Communication

PROFESSIONAL EXPERIENCE

MORTGAGE BANKING CONSULTANT, Washington, DC 2003 - 2015 Provide objective advice, expertise, and specialist skills in an effort to create value, maximize growth, and improve the business performance of clients regarding property preservation and maintenance, home renovation and rehabilitation, and estate management and settlement. Recent engagements include:

FIS

Compliance Review – Quality Control

Consultant reviewing individual loan file information to ascertain compliance by a large mortgage servicer with the National Mortgage Settlement, RESPA and Consent Orders.

TRELIANT RISK ADVISORS Loan File Review

Consultant reviewing individual loan file information to either affirm or correct HMDA information on the client’s loan date base.

BRIDGEFORCE, INC Senior Industry Advisor

Consultant reviewing processes and writing procedures relating to Quality Control at a large mortgage servicing operation. Provide mortgage servicing expertise to both client and consulting company.

NEW OAK CAPITAL Senior Quality Control Consultant

Consultant working on Loan Review project with the end result to review allegations and to provide rebuttal to loan repurchase requests from investors in mortgage loans and mortgage backed securities.

PROMONTORY FINANCIAL GROUP/SOLOMON EDWARDS GROUP

Senior Project Consultant – Team Lead

Consultant working on Foreclosure review project with special focus on SCRA pursuant to a Consent Order with the federal government. Reviewing all phases of the foreclosure process to ascertain financial harm to borrowers. Managed 5 contractors.

FISERV/ON CALL

Servicing Manager

Contract employee with the FDIC, interacting with senior FDIC personnel, to assist in securing and maintaining failed banks which utilized Fiserv's Systems. Acts as liaison between bank, servicing personnel, and FDIC asset managers. Develops and maintains relationships with new and existing client base to lead the continual growth of the organization.

HAL R. BURD PAGE TWO

FANNIE MAE, Washington, DC 2001 - 2003

Director, Product Engineering

Brought on board to direct the development and operation of the Investor Solutions initiative. Managed the Manufactured Housing relationship while participating on executive committees regarding predatory lending, sub-prime lending and mandatory arbitration clauses. Managed facilities allocation for Single Family Division.

SAXON MORTGAGE, INC., Glen Allen, VA 1996 - 2000

Senior VP, Correspondent Lending Division

Concurrent roles driving the strategic growth and business development of this National Sub-Prime Investor. Aggressively pursued new business opportunities by creating and utilizing innovative marketing strategies while consistently and effectively managing all functions of underwriting and operations. Provided direction and management of 10 direct reports and 40 staff members including 6 sales managers. Member of Mortgage Risk and Servicing Performance Committees.

Restructured division into team concept by envisioning smart solutions and executing strategies and initiatives that achieved value-building goals and employee satisfaction.

Delivered key performance objectives that resulted in increased production of 20%.

Senior VP, Mortgage Operations, Information Systems & Administrative Services

Managed the mortgage operations, information, and administrative services areas of the retail, correspondent, and wholesale departments including processing, commitment desk, closing, post-closing, loan review, shipping, imaging, and facilities acquisition and management. Supervised 12 direct reports and a staff of 148 in 3 locations nationwide. Monthly presentations to Board of Directors. Member of Mortgage Risk and Servicing Performance Committees.

Directed Wholesale Operation Department through an increase in volume of 150%.

Realized an operations cost per loan of 15% under budget.

Launched 2 regional offices and developed policy and procedure manuals for correspondence and wholesale operations.

Developed strategic management reports to monitor pipeline activity; eliminated the servicing setup/imaging backlog.

Managed the development and installation of new production software.

PREVIOUS EXPERIENCE

UNION FINANCIAL CORPORATION, McLean, VA

Chief Executive Officer

Achieved $400M in production in first year; created new line of business in origination of non-conforming loan products.

Reported to and made presentations to parent company Board of Directors

Designed and implemented warehousing software; selected and obtained origination and servicing software and managed the selection and installation of network

Managed Mortgage Operations are to include underwriting, processing, closing, post closing, warehousing and loan sales.

Managed Servicing Department that scored highest rating from FHLMC for servicing performance.

LOAN AMERICA FINANCIAL CORPORATION, Rockville, MD

Vice President, Mortgage Operations

Supervised 5 direct reports and a staff of 42 while overseeing a monthly volume of $70M.

Created and executed PC-based management reports and performed monthly budget analysis of regional financial results.

FIDELITY BOND & MORTGAGE COMPANY, Blue Bell, PA

Chief Executive Officer

Established new line of business contributing $200M in product within first year; reduced staffing and expenses by 25%.

Designed and Implemented Servicing Quality Control Program.

Decreased delinquency ratio by 15%.

Only servicer to achieve zero faults with Fannie Mae

Increased profits 100% and ancillary revenues by 50%; boosted servicing portfolio by 33%.

Designed automated budgeting system as well as developed and directed mortgage loan servicing quality control program.

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HORIZON FINANCIAL CORPORATION

Senior VP, Wholesale and Correspondent Mortgage Operations & Retail Production

FANNIE MAE, Washington, DC

Director, Mortgage Accounting Division

EDUCATION/CERTIFICATIONS/MEMBERSHIPS

Graduate Courses, Mortgage Bankers Association of America

Bachelor of Science in Business Administration, Philadelphia University, Philadelphia, PA

Certified Public Accountant, State of Maryland

Member, American Alliance of Loan Managers, Past President and Member of Board of Directors

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