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MARTIN E. RUCKER, SR.

** **** ***** ******

Dayton, Ohio 45415

937-***-****

acwr1x@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

10+ years’ experience of driving and delivering products for different companies.

Commercial Driver’s License maintained.

Experience with forklift and box trucks.

Knowledgeable of safety regulations and procedures.

Ability to plan and organize priorities.

Accustomed to working under high-stress and harsh weather conditions.

Strong Customer Relations Skills

Ability to sustain a high level of physical activity such as: walking lifting and carrying. EDUCATION

High School Diploma: Trotwood Madison High School, Trotwood, OH– June 1988 CDL License: Tri-State Semi Training, Middletown, OH - 2005 EMPLOYMENT EXPERIENCE

Digital Dish, Dayton, OH (July 2010- July 2015)

Installer/Technician

Prepared for installations by reviewing installation orders, gathering equipment, supplies and tools and coordinating schedules with customers.

Planned installations by evaluating locations, locating access and laying out equipment and wiring plan.

Established satellite TV systems by installing equipment, running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards.

Verified satellite TV systems for correct functionality and optimal performance by testing equipment and connections and identifying and correcting any issues.

Maintained accurate records through documenting installations, services and repairs.

Maintained and improved service and rapport with customers through listening to their descriptions of problems, answering questions and resolving issues through diagnosing, troubleshooting, repairing, replacing and/or upgrading components.

Maintained a safe work environment by following safe practices and adhering to safety policies.

Ensured adequate supply levels by inventorying stock, placing and verifying orders.

Updated and improved job knowledge by participating in educational opportunities.

Enhanced the organization’s reputation through personal accountability for accomplishing new and different request and always striving to add value. 2

DHL, Piqua, OH (June 2005- December 2009)

Station Manager

Responsible for all aspects of the station including sales, freight forwarding operations, customer service, customs clearance and billing.

Supported and developed a strong team of freight forwarding professionals in a manner that supports our goal of being Employer of Choice.

Ensured effective cost management by leading negotiations with external suppliers.

Managed operational capacity and productivity to target.

Managed service quality and monitor satisfaction levels for key customers.

Hiring decisions at station level.

Set and evaluated performance targets.

Ensured adherence to Company policies and procedures.

Ensured effective customer service through a process oriented approach that delivers reliable and consistent service.

Good understanding of freight forwarding industry.

Knowledge of station level administrative matters.

Ability to take ownership and drive station solutions independently

Proven track record in people management role (leadership, motivation and people skill) Good communication skills Reporting lines

DHL, Dayton, OH (February 2004- June 2005)

Assistant Manager

Coordinated and monitored overall division safety and training requirements as well as accident and injury prevention.

Resolved customer complaints and concerns.

Assumed the duties in absence of the Manager as needed. Airborne Express, Huber Heights, OH (March 2000- January 2004) Delivery and Pick-up Driver

Prepared itemized delivery sheet for items of merchandise to be delivered by truck drivers.

Grouped and routed deliveries according to designated areas.

Copied information, such as name, address of consignee, type of merchandise, number of pieces and mailing designation, from records onto delivery sheet.

Was instrumental in ensuring the delivery of all goods.

Located and selected merchandise and verified against delivery sheet specifications.

Kept records of and arranged for storage of undelivered merchandise

Completed assigned deliveries for day.

Ensured truck was loaded safely and securely.

Provided exceptional customer service during course of deliveries.

Scheduled and organized appointments and expectations of each customer’s needs.

Built and maintained a professional relationship with each customer.

Assisted in training and evaluation of prospective new drivers. References are available upon request.

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