Data Entry Customer Service
Resume:
VALYRIE WALKER
LEMOYNE, PA 17043
acwr1q@r.postjobfree.com
Office Skills
* Data Entry
* Windows
* Microsoft Word, Access, PowerPoint, Works, Outlook
* Filing
* Kodak Scanner
* Rimage CD/DVD Copier
* CryptCD
* CPR +
* Crystal Reports
* Medisoft
* Lotus Notes
KSPH: 10,000
Typing WPM: 55
Education
Successfully completed 5 hours of comprehensive training in Protection of Personal Health Data as directed by HIPAA-HITECH Act
Cochise College Sierra Vista, AZ
Office Practices/Keyboarding Skills/ Received Certificate of Completion Harrisburg High/John Harris Campus Harrisburg, PA
High School Diploma / 4 years of Advanced Academics 04/2015 – 9/2016 Staffmark, (Temp) Harrisburg, PA
OCR Clerk
Assigned to United Concordia in Harrisburg, PA. I’m responsible for reviewing and verifying Dental claims to ensure accurate information was scanned from the claims. I make the decision to correct, or reject data based on the ability or inability to read the claims or attachments. I also assist in the mail room opening, sorting, and batching mail according to type.
11/2014 - 02/2015 Collabera, (Temp) Harrisburg, PA Customer Service Rep
Assigned to Xerox, in Harrisburg, PA. My duties consisted of answering incoming calls in the Motor Vehicles Department at the PENNDOT call center. I handled inquiries regarding license plate, registration renewal, replacement, insurance, suspensions, reinstatements, and general motor vehicle questions, regulations and procedures. 04/2014 – 10/2014 Mammologix, Altamonte Springs, FL Data Entry Keyer/Coder
Responsible for the input of patient mammogram, sonogram and other breast imaging reports for the purpose of medical auditing and patient tracking for various mammography facilities using in-house mammography reporting software. I trained extensively to read the reports to correctly assess the findings and recommendations of the radiologists and technicians in order to send the most appropriate notification letters to the patients. 08/2013 – 02/2014 Kelly Services, (Temp) Orlando, FL Data Entry Clerk
Assigned to Compu Pool Products USA, Inc. in Apopka, FL. My responsibilities include assigning Warranty Claim Tracking numbers, emailing customers to acknowledge claim receipt, emailing customers requesting information and acknowledging approval, denial and claim resolution of Warranty Claim requests. I also enter all information into database, print and file credit card authorizations and update database according to technician resolution. 07/2013 The CSI Companies, (Temp) Maitland, FL
Redaction Clerk
Assigned to Computing Systems Innovations as a Redaction Clerk. Duties involved high speed Data Entry, viewed thousands of image files for the purpose of removing Social Security numbers from legal documents.
01/2013 The CSI Companies, (Temp) Maitland, FL
Data Entry Clerk
Assigned to AccessMediQuip to assist with file and database cleanup. I was responsible for sorting, creating, and adding entries to Excel spreadsheets, file retrieval, correcting inaccurate entries and updating file system.
09/2011 - 10/2012 SAIC, Maitland, FL
Data Entry Supervisor
Responsible for overseeing the entering of time and expense data into RecoveryTrac database, task assignment, employee training, time and daily activity log maintenance, and Quality Control of previously entered data.
06/2009 - 09/2011 OCE Business Services, Apopka, FL Imaging Clerk
My duties involved opening, sorting, scanning, indexing mail, creating Mapviewers, LEC/ANI Billing CD's, Ensemble Billing, CASS and CRB Billing CD's using Rimage and CryptCD. Also responsible for shipping finished product via USCampuship, faxing and filing and Data Entry. All tasks performed to meet SLA requirements as per contract agreement. 10/2007 - 06/2009 Certified Client Solutions, LLC, Apopka, FL Virtual Customer Service Rep
Answered incoming emails and phone calls for various clients, e.g., Barnes & Noble, Sears at home. I assisted customers with orders, refund and billing issues. 02/2006 - 09/2007 Tourico Holidays, Altamonte Springs, FL Stopsales Clerk
Responsible for inputting specific dates indicating blackouts, closings, and opening availability in various hotels and resorts. Involved high-speed data entry, and close attention to detail.
10/2004 - 12/2005 OnStaff (Temp), Orlando, FL
Data Control Specialist
Assigned to Pinnacle Direct Funding Corp. Duties consisted of revising all outdated mortgage documents, company letterhead, business cards, flyers, etc. Assisted marketing team with business flyers, promotional ad design, faxing, filing, heavy word processing, worked with Crystal reports, ACT, PowerPoint.
02/2004 - 10/2004 OnStaff (Temp), Winter Park, FL
CCT Assoc (Closing Confirmation Team Temp)
Assigned to Chase Home Equity. Position involved ensuring all documents needed to fund loan were present.. Responsible for contacting title companies, brokers and AE's to retrieve missing loan file documents, checking HUD's, fax retrieval, document printing, and sending loans for funding, updating file info, data entry, and filing. 10/2000 - 12/2003 Volaris/DuroCommunications/MPINET, Maitland, FL Customer Service Collections /Billing Specialist Teamleader Responsible for incoming and outgoing telephone customer service, assisting customers in establishing and maintaining internet accounts, resolving billing and account issues, data entry, faxing, filing, commissioned sales, and minimal tech support. As Teamleader, I was responsible for training and scheduling new CSR’s, Quality Assurance for CSR calls, and assisting CSR’s with difficult calls. I also assisted Collections Department with account reconciliation, ad hoc invoices, payment arrangements, payment posting and account credit and filled in for front desk receptionist during vacation days. 09/1998 - 10/2000 SouthTrust Bank Data Center, Winter Park, FL Data Entry Clerk
Duties as a data entry clerk in the CIF Department involved numerous personal and business account corrections and updates, keyed CDs and IRAs, updated customer demographics, provided support to bank branch personnel, added and deleted check card and bankcards, helped prepare Customer’s monthly statements, various forms of account maintenance. 08/1996 - 09/1998 Unidyne Inc, Maitland, FL
Claims/Collections Manager
As Claims/Collections Mgr for this DME company, I was in charge of maintaining patient database (CPR+), updating demographic info, heavy phone contact with various insurance companies for the purpose of collecting past due payments, making payment arrangements with self pay patients, posting, write-offs, account reconciliation, assisting pharmacy and nursing staff with patient charts, skip tracing, tracking account receivables, billing, filing, training and supervising new collections employees, processing medical claims, daily bank deposits. Rotated as front office receptionist, greeted clients and visitors, ordered office supplies and answered multi-line phone.
References
Lynae Robinson, Data Entry Clerk
Julie Santiago, Data Entry Clerk
Olga Jackson, Workflow Coordinator/ Manager
Oliver Yao, Regional Program Manager
Melinda Thompson, Medicare Contracts Coordinator Supervisor 717-***-****
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