Quality Assurance Microsoft Office

Location:

Posted:

September 23, 2016

PAUL LIAM PAULINES

M.L. Quezon Street

Poblacion, Dalaguete, Cebu,

Philippines 6000

Email: ****.********@*****.***

Educational Background

Secondary: Blessed John XXIII Seminary (2003-2007)

Tertiary: University of San Carlos Talamban Campus (2007-2011)

Work Experience

Cebu Doctors University ESL - English Teacher (April 2012 – August 2012)

Convergys – I.T. Park Cebu - TSR Tier 2/3 for Comcast (Chat support) August 2012 July 2013

Teleperformance Cebu – Insular Bldg., Ayala - CSR for Time Warner - November 2013 – October 2015

United Health Group - Provider Services/ Operator (October 2015 - July 2016)

Professional Achievements

Able to complete quota for the whole Quality Assurance carrier for Time Warner Cable

Was included on the top 3 agent for the whole cluster of Time Warner Cable for 8 consecutive months.

Attended supervisor training for a month (JUMP training)

Number 1 sales agent for 3 consecutive months with more than the expected goal.

SKILLS

Proficient in Microsoft office programs

Proficient in data analysis.

Proficient in indentifying opportunities for agents.

Efficient in following guidelines for quality assurance.

Creation of ELPs / Process documents for a specific metric

Creation of Presentation and Business Reviews (weekly,monthly or quarterly)