Customer Service Marketing

Dennis Glore

*** **** ****** – North Augusta, SC 29841

803-***-**** ******.*****@*****.***

OBJECTIVE

To obtain a position that will enable the use of my consultative project management skills, as well as my analytical and technical skills within a positive work environment. PROFESSIONAL EXPERIENCE

PAYROLL IMPLEMENTATION CONSULTANT II PAYLOCITY NOVEMBER 2014 – AUGUST 2016 This position required strong analytical skills, conceptual thinking, self-management, technical skills and a love for interacting with clients and providing exceptional customer service. The Implementation Consultant II was responsible for a successful implementation of mid-size clients. In this role, I coordinated activities and facilitated timely delivery of payroll services to each client in all functional areas to include Web Time, General Ledger, Custom Calculations, etc.

Significant Responsibilities Include:

Analyzed and interpreted requirements for payroll, benefits, human resource policies and procedures.

Provided a consultative approach to determine the client’s requirements

Conceptual Thinking – the ability to identify and evaluate resources and plan for their utilization throughout the implementation.

Provided support to mid-size client contacts regarding payroll, human resource, and benefits during the implementation process.

Strong attention to detail – reviewed each client’s data and asked open ended questions, which enhanced the client’s usage of products.

Customer focus – effectively managed client interactions in an effort to maintain client retention rates.

Self-Management – required the ability to prioritize and complete tasks independently in order to deliver the desired outcome.

IMPLEMENTATION SPECIALIST II ADP APRIL 2012 – NOV 2014 This role required a passion for out-of-the-box thinking and a commitment to ensuring clients received the most for their investments. This role was driven by the clients’ success. I combined my analytic and project management skills with my ability to simplify complex information – in turn, helping clients develop the skills and confidence to use the products with ease. I provided the expert support that made ADP’s integrated solutions stand out in an increasingly competitive global marketplace.

In this position, I leveraged top-ranked training programs and world-class service guidelines to create exceptional onboarding experiences for each product or service implementation. Significant Responsibilities Include:

Implemented ADP's solutions to non-complex clients, following ADP guidelines, and in accordance with client expectations

Ensured client’s satisfaction and retention through timely solution delivery within client- defined timeliness

Reviewed orders for accuracy and then implement the solution in a very prescribed manner according to guidelines and training

Followed solutions and implementation guidelines as indicated by the client

Worked with client for the first few product runs until clients are successfully up and running

Worked under direct supervision to resolve issues and provide solutions

Remained engaged with client throughout implementation, until client is successfully running ADP solutions

Interacted/collaborated with ADP associates in sales and customer service

Exchanged routine information with members of client project team, including priorities, timeliness and issues as they arise

REGIONAL MARKETING SPECIALIST COMCAST CABLE DECEMBER 2008 – FEBRUARY 2012 This role was responsible for assisting Sales and Marketing management utilizing communications and advertising materials to effectively present the company's products and services to customers and prospects. Met with appropriate sales and marketing colleagues to discuss communication needs. Researched and developed supporting marketing materials and presented recommendations to Marketing leadership. Served as a liaison to Care and Field Operations Departments. Provided daily status updates of projects, deadlines, and performance to management. Had in-depth experience, knowledge and skills in own discipline. Usually determined own work priorities. Acted as a resource for colleagues with less experience. Significant Responsibilities Include:

Researched, wrote, and developed supporting marketing materials and presented recommendations to Marketing Manager or internal committee.

Reviewed literature pertaining to the current marketing project and previous marketing materials used in the assignment area.

Acted as a point of contact for questions on department communications materials.

Provided leadership and oversight to lower-level Marketing Specialists.

Gathered materials of competitive companies in the field.

Assisted in translating business needs into analysis designs providing insight, knowledge, and understanding of customers, products, and industries.

Helped to create reporting to measure success of marketing programs.

Used consistent exercise of independent judgment and discretion in matters of significance.

EDUCATION

OCTOBER 2013 GEORGIA REGENTS UNIVERSITY

Project Management Fundamentals

JUNE 2011 FITOUR & AFAA Certifications

FITOUR: Certified Group Fitness, Indoor Cycling, Boot Camp, Primary Core and Functional Fitness

AFAA: Personal Trainer

AUGUST 2003 - 2005 UNIVERSITY OF SOUTH CAROLINA – AIKEN

Major: Sports and Exercise Science

DIPLOMA 2003 NORTH AUGUSTA HIGH SCHOOL

TECHNICAL SKILLS

Applications/OS/Tools/Systems: Salesforce applications, Lync/Skype, MS Project, Visio, Adobe, MS Office (Word, Excel, PowerPoint, Publisher, Live Meeting) Basic Functions/Data Mining: ADP WFN, ADP Run, Paychex, SurePayroll, Paycom, QuickBooks, Paycor, Sage/Abra

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