Customer Service Information Technology

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

ALLEN QUINONES

*** ***** *** ****** *** D6B, Vineland, NJ 08360

Home: 856-***-**** - Cell: 856-***-**** - *********@*******.*** Talented Computer Technician with exceptional customer service skills seeking an IT position supporting end users.

Excellent Problem Solving, Communication,

and Customer Service Skills

Familiar with Mac desktops/laptops

MS Office proficient

Strong Analytical Skills

Technical Support

Leadership

Windows XP/7

Rapid Ticket Response time

09/2014 to 09/2016 Information Technology Student Supervisor Arcadia University – Glenside, Pennsylvania

Print out daily ticket reports and have the student assistants update them if they were two days or older.

Training to new and old student workers.

Ensure labs are kept up to date with regards to all software and security installations. Provide technical assistance and support for any queries and issues related to computer systems, software, and hardware.

Handle first level customer contact and support via a call center. Handle second level support.

Install, troubleshoot and repair computer hardware and software. Install and troubleshoot computer peripherals for users. Distribute jobs to other Help Desk personnel.

Imaged and deployed Windows 7 desktops and laptops using Symantec Ghost and Landesk. Migrate user accounts and information on Mac and Windows systems. Document Customer issues and resolved them using a ticketing system(FootPrints). 09/2012 to 09/2014 Information Technology Student Assistant Arcadia University – Glenside, Pennsylvania

Ensure labs are kept up to date with regards to all software and security installations. Provide technical assistance and support for any queries and issues related to computer systems, software, and hardware.

Handle first level customer contact and support via a call center. Handle second level support

Install, troubleshoot and repair computer hardware and software. Install and troubleshoot computer peripherals for users. Distribute jobs to other Help Desk personnel.

Imaged and deployed Windows 7 desktops and laptops using Symantec Ghost and Landesk. Migrate user accounts and information on Mac and Windows systems. Document Customer issues and resolved them using a ticketing system(FootPrints). Bachelor of Science: Computer Science

Arcadia University - Glenside, PA

Credits taken 124

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