Customer Service Sales
Resume:
Jason E. Marks
Columbus, Ohio **235
***********@*****.***
Qualifications
Ability to contribute in a team environment for efficient operations.
Efficiently able to prioritize and complete multiple tasks.
Strong organizational and time management skills.
Strong communication skills with both internal and external customers.
4 Years experience in purchasing, sales, and inventory control.
Able to direct and lead others to produce desired results.
Proficient in creating spreadsheets and reports with word and excel.
11 years experience in Tier 1, 2 and 3 troubleshooting customer's cellular device, network and PC/MAC issues.
responsible creation of remedy tickets for networking issues.
Experience in PC repair and construction.
Education
DeVry University, Columbus, Ohio
Bachelors of Technical Management
Associates of Applied Science in Electronics and Computer Technology
Relevant Experience
Verizon Wireless, Dublin, Ohio
Business and Government Customer Operations 07/2013-Present
Responsible for Tier 1 and Tier 2 and 3 troubleshooting customer's device and network issues.
Assist with creating corporate accounts.
Help customer with resolving billing issues.
Have ability to show familiarity with Vision, ACSS, InfoManager, MARS, Remedy, MTAS, OPAL.
Tech Support 03/2007- 07/2013
Responsible for Tier 1 and Tier 2 troubleshooting customer's device and network issues.
Help customer with resolving billing issues.
Have ability to show familiarity with Vision, ACSS, InfoManager, MARS, Remedy, MTAS, OPAL.
Customer Service Representative, 07/18/2006- 03/2007
Responsible for assisting customers with account changes and conflicts in a timely manner.
Experience in use of ACSS to make customer account changes.
Responsible for Tier 1 troubleshooting of customer handsets.
Teleperformance, Hilliard Ohio
Tier 2 DSL Technical Support, 03/1/06-07/17/2006
Trouble shoots customers DSL network connection.
Responsible for entering remedy tickets of step by step changes made to each account.
Assist customer in installation and configuration of modem and routers.
Responsible for providing timely assistance to customer on wireless network setup.
Orbit Tech, Hilliard, Ohio
Mobile Service Technician, 05/03/04-07/17/2006
Handle customer calls in order to deliver new products and resolve customer conflicts.
Generate new customers and maintain contact with current assigned customers.
Program PDA/Phones for new and established customers.
Follow-up with existing customers to maintain high quality of service.
Provided onsite service to distant customers.
Responsible for maintenance and care of supplied company vehicle.
Maintained accurate and complete records of all inventory and repairs made each day.
Floor Supervisor, 09/01/02-05/03/04
Provide assistance to account executives in closing deals.
Trained employees on new products and procedures.
Responsible for resolving all escalated customer service issues.
Create daily reports of inventory and sales in excel formats.
Assist manager in projects to increase profitability.
Sales Executive, 01/22/02-09/01/02
Responsible for meeting and exceeding company sales goals.
Provided timely repair of customer’s product.
Responsible for resolving customer care issues.
HH Gregg, Columbus, Ohio
Electronics Sales, 09/99-01/02
Responsible for answering customer inquiries regarding electronics/computers.
Assist customers in making the right electronic/computer selections.
Assisted customers with setup and installation of hardware for computer.
References Available Upon Request
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