Customer Service Forklift Operator

UDOKA DICKSON OKAFOR

PHONE 571-***-****

**** ****** **** #*** ***, HOUSTON, TEXAS, 77082 U.S.A

EMAIL: ***********@*****.***

OBJECTIVE

Seeking a challenging career that will fill employer’s need and where acquired skills, education, experience and talents can be effectively utilized to achieving the organization’s vision and committed to professional development.

SKILLS

Excellent interpersonal skills First class Customer Service skills Excellent communication skills Computer skills Marketing and Sales skills Organizational and planning skills Problem solving skills Creativity Leadership skills Data management skills and Strong Team Player.

EDUCATION

2007 University of Lagos, Akaka.

B.A. Hons. (English Language and Linguistics)

2000 Christland College, Idimu.

High School Diploma

PROFESSIONAL TRAINING

Customer service, Time and team management, Sales and marketing, Cross selling, Leadership roles, facility management.

WORK EXPERIENCE

Forklift Operator-Warehouse April 2016- Present

First Class Forklift Academy - 9701 Honeywell Street Houston TX 77074

Forklift Operator and Warehouse Worker. Pricing inventory stocking shipping and receiving.

Trained and OSHA- Certified Forklift operator.

March 2014 – March 2016 Flyezy Travels & Tours Limited

Head of Operations:

Plan, organize, develop, implement, manage, and responsible for the budget, customer service and operational activities of the company’s services in line with set policies, procedures and standards to meet companies’ goals.

Responsible for customer base expansion and increase in business transactions to about 35% within first year.

Met and exceeded company’s target that led to the growth of the company’s profitability.

Designed new methods of daily operations that reduced cost to 40%.

Achieved staff of the year 2015.

September 2012 – February 2014 Fidelity Bank Plc.

Customer service officer & Service manager:

Ensured proper and secure customer data and information management while maintaining professional and courteous customer service and service standards at the highest level.

Accounts Opening and Customer Accounts Maintenance.

Issuance of checkbooks, debit and credit cards, bank draft, Internet banking access and token.

Successful marketing of bank’s Products and Services tailored towards the needs of various customers.

Ensured all customer complaints were resolved effectively and efficiently.

Led and developed customer service team to undertake day-to-day activities professionally.

Providing regular reports and updates as required by management.

Office and facility equipment management.

Opened and maintained over 3000 accounts without error.

Increased sales on the customer service desk of about 10-25% on monthly bases by constantly promoting other services and upselling to customers.

Increased customer satisfaction ratings and reduced transaction turn around time.

Achieved customer service office of the year.

June 2008 – August 2012 First Bank Plc.

Customer service officer:

Successfully handled all customers’ requests and channel them to appropriate authorities.

Accounts Opening and Customer Accounts Maintenance of over 3,000 customers.

Issuance of checkbooks, debit and credit cards, bank draft, Internet banking access and token.

Confirmation of Customer’s Account Balance enquiry.

Signature and Image Upload on the system.

Customer data and information were properly managed and handled securely.

Constantly generated additional income on the customer service desk through product knowledge and excellent service delivery.

Ensuring that all customer complaints are resolved effectively and efficiently.

Awarded customer service officer of the year twice.

Teller:

Accurately processing a variety of financial transactions.

File documents and correspondence, and maintain security within the unit.

Liaise with interfacing functions within the bank (Treasury Operations, Clearing and other branches) in the execution of daily duties.

Provide support in expense processing/posting and prepare daily expense monitoring report.

Processed over 200 transactions daily with zero error rates.

Advance to cash officer within first 10 months due to accuracy, speed and excellent cash handling skills.

Cash Officer:

Sound knowledge of teller policies and procedures.

Efficient supervision of all teller activities.

Ensure prompt and accurate consummation of all transactions within the bank’s approved turn-around time.

Efficient management of cash holding and vault administration.

Ensure availability and workability of working tools for tellers.

Constant review of teller’s payout limit, taking into cognizance the tellers error rates.

Provide effective service support need for the tellers to ensure that teller cubicles are manned and functional at all times.

Ensure that branch ATMs are functional at all times and that the ATM does not run out of cash.

Conduct Integrity tests on a regular basis.

Maintenance of up-to-date cash tellers’ proofs and vault registers.

Efficient crowd management in the banking hall.

Ensure zero fraud tolerance / error rates.

February 2007 – February 2008 Muri International Television, Lagos.

Reporter. (National Youth Service Corps)

Compilation of News Report.

Lagos State Government House Correspondence.

Completed 12 Voice populace report.

Proofreading and editing of news scripts.

12 noon and 6pm news production.

Interviews and Special report compilation.

August 2001 – October 2002 - Samford Engineering Company Limited.

Office Assistant to the C.E.O

Gained skills and perspective through responsible administrative roles.

INTERESTS

Music, reading, writing, meeting people, board games and sports activities.

Contact this candidate