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Customer Service Microsoft Office

Location:
United States
Posted:
September 23, 2016

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Resume:

NyKysha Anderson

acwqvi@r.postjobfree.com

313-***-****

QUALIFICATIONS:

Newly relocated to Atlanta, actively seeking stable long term employment

Dependable and versatile with Accounting, Logistics, Customer Service, Call Center and Administrative experience in industries such as Manufacturing, Banking and Telecommunications for such companies as Compuware, Airboss Flexible Products, Chrysler, Visteon and GM to name a few.

Responsible for records, inventory cycles, inventory control, scheduling, follow up, change management, specifications, etc.

Monitor, track, and trace all inbound shipments.

Analyze and correct inventory record variances and work closely with the Material Control Operations group to ensure supplier compliance to part requirements.

Preparation of production requirement documents and correspondence (shippers, invoices, bill of landing, commercial invoices, SLI paperwork) sending & verifying Advance Shipping Notices (ASN’s), RFQ’s & Releases to Chrysler (eSupplierConnect), Ford (EDDL), GM (COVISINT-MGO), Tenneco, Faurecia, Visteon etc.

Sources and negotiates with potential suppliers, requests RFQ’s, RFI’s, SOW’S, TPO’s, RFP’s, evaluates and analyzes results and recommends suppliers based on documented QCDDM in conformance with company standards

Maintains purchase order files (i.e. quotes, blanket orders, warrants, prints, design changes, etc.)

Demonstrated history of producing accurate, timely reports, accounting entries, billing and invoicing, reducing DSO, great record keeping skills and research problem solving.

Flexible and versatile, poised and competent with demonstrated ability to work well in a fast paced always evolving business while working well under pressure.

Thrive in deadline-driven fast paced environment, ability to wear many hats at once in various industries.

Experienced in Billing/Invoicing, Accounting Bookkeeping, Office Operations, Shipping and Receiving, Professional Presentations, Project Management, Customer Service & Sales, Conducting Training, Team Lead Supervisor, Report Preparation, Written Correspondence, Adjusting and Correcting and Quality Assurance

TECHNICAL SKILLS:

Software/Databases: Microsoft Office ( Excel – Pivot Tables, Vlookup, Access, Word, PowerPoint), EPG Trades, EOS, Oracle Financial, SAP, QAD/MFG, CMS (Collection Management System), QuickBooks Pro 5.0, MAS90, SagePro, Cash Pro ACT, Amadeus, Sabre, EDI, Accounting Bookkeeping, Bullhorn, VMS

Operating Systems: Windows

Hardware / Networking: A/S 400, Pocket E, Mainframe

Methodologies: Project Management, Quality Assurance

Others: NICE, KITTY, SMART, CPARS, CARS, Workflow, Accounting, Record Keeping Skills, Problem Solving

PROFESSIONAL EXPERIENCE:

VisionIT January 2016 – August 2016

Talent Scout (Relocated to Atlanta)

Identifying Information Technology talent through a variety of online media, including job boards, professional networking sites, universities, and by way of referrals.

Posting job vacancies to job boards

Performing reference checks

Assisting in the presentation of candidates to clients

Assisting in report generation and data analysis of key metric data

Formatting resumes

Maintaining client Vendor Management System (VMS) in order to submit qualified candidates to open positions

Enter position description into Applicant tracking system

Identifying talent through a variety of online media, including job boards, professional networking sites, universities, and by way of referrals.

Covering front desk receptionist area by answering telephones and checking in visitors.

Working both independently and as part of a team with a willingness to assist other team members.

Expertise in using Microsoft Office

Exceptional verbal and written communication skills and interpersonal skills.

Entrepreneurial spirit with the passion to exceed customer’s expectations.

Ability to organize and prioritize and perform work efficiently and accurately in a fast paced environment.

Pro-active ability to identify and implement process improvements

Exercise independent judgment and make decisions

CHRYLSER FIAT, LLC June 2015 – February 2016

Inventory Control / Follow Up Analyst (Temporary Part-Time)

Responsible for records, inventory cycles, inventory control, scheduling, follow up, change management, specifications, etc.

Monitor, track, and trace all inbound shipments.

Analyze and correct inventory record variances and work closely with the Material Control Operations group to ensure supplier compliance to part requirements.

Contact supply base to ensure part deliveries.

Create shipping documents and work with carriers and the non-production supply base, and analyze part records.

Proactively communicate with plant personnel, Logistics, Corporate Supply Chain Management, suppliers and carriers to ensure a steady uninterrupted flow of material.

Drive and reduce cost and waste through the use of WCM methodologies and tools.

Insure shipments are being made in accordance to schedules, forecasts and inventory guidelines (LTL, Expedites and Milk Runs)

SSI TECHNOLOGY June 2014 – March 2015

Administrative Assistant to Sales, Shipping and Accounting (Company filed Bankruptcy)

Preparation of production requirement documents and correspondence (shippers, invoices, bill of landing, commercial invoices, SLI paperwork) sending & verifying Advance Shipping Notices (ASN’s), RFQ’s & Releases to Chrysler (eSupplierConnect), Ford (EDDL), GM (COVISINT), Tenneco, Faurecia, Visteon etc.

Sources and negotiates with potential suppliers, requests RFQ’s, RFI’s, SOW’S, TPO’s, RFP’s, evaluates and analyzes results and recommends suppliers based on documented QCDDM in conformance with company standards

Setup new accounts in system, dock window times, releases in the system per customers PO

Provide the full realm of administrative support to the Sales and Accounting Managers.

Liaison role between the sales team, buyers, owner and their external customers

Trace outbound & inbound customer shipments and follow up with the customer.

Insure shipments are being made in accordance to schedules, forecasts and inventory guidelines (LTL, Expedites and Milk Runs)

Input customer orders, send replacements and samples.

Send EDI order acknowledgements

Handle backorders and revisions for customer orders

Bid on government contracts

HOLLINGSWORTH LOGISTICS via ANCHOR STAFFING November 2013 – May 2014

Assistant Buyer (Temporary Contract)

Sources and negotiates with potential suppliers, requests RFQ’s, RFI’s, SOW’S, TPO’s, RFP’s, evaluates and analyzes results and recommends suppliers based on documented QCDDM in conformance with company standards

Works with engineering, manufacturing, and user groups to find cost savings opportunities. Performs cost analysis with a thorough understanding of cost factors. Sources “best value” products through domestic, international, and LCC suppliers

Possesses an understanding of contractual language and the fundamental skills for contract writing.

Evaluates supplier performance, stability and institutes improvements and corrective action as required

Interface with Supplier Quality Assurance on production part PPAPs and quality issues

Participates in and supports AQP activities in support of New Product Launch activities. Initiates request for quotation from PCR/ERA and provides costs and timing to CMD

Maintains purchase order files (i.e. quotes, blanket orders, warrants, prints, design changes, etc.)

The Bank of New York Mellon April 2008 – November 2011

Stock Records Specialist (Division Sold to Another Company and Office Closed)

Finalizing/tracking cash exercises for stock swaps related to option costs and taxes by processing DRO/SESO checks for various clients and participants

Tracking all issues pertaining to funds received and checks sent out. Balancing book to bank issues, performing check deposits via check scanner

Approve/Recommend necessary adjustments to reconcile aged out of proof issues

Perform daily successful upload and download of files to and from mainframe database

Assist in the timely and accurate processing and completion of proof sheets and certifications

Support the Aged Out of Proof group in resolving aged differences and the Daily Out of Proof group in resolving new out of proofs Prepare monthly reconciliation spread sheets and reports for specific clients

Adjusting/Correcting errors made by adjusting/correcting exercise transactions, grant plans, legal plans as well as setting up new grant plans, legal plans, Auto-Issuance Rules for Clients as needed

Interface with Information systems department on systems problems and enhancements to Control Books

Quarterly reporting to NYSE and AMEX. Provide input for new processing procedures and training/directions to new employees and consultants

Wireless Toyz August 2007 – February 2008

Account Receivable Specialist (Temporary Position)

Processing various carrier (i.e. Sprint, Alltel, Verizon, etc.) commissions, residuals, and rebates by distributing to franchise stores once received

Daily entry of cash applications

Processing credit card payments.

Invoicing and collecting from franchise stores

Making daily bank deposits

Reconciling General Ledger accounts

Creating and processing journal entries

Processing franchise stores orders for cellular merchandise

Reconciling company credit cards given to employees

Processing daily ACH deposits and withdrawals from Franchisees to and from the corporate office on banks website

Investigating and resolving discrepancies between billings and franchise store payments by verifying accuracy of charges and corrects account errors by reviewing purchasing documentation also researching if deductions (chargeback’s) are valid (issue credit) or not (request payback)

Providing information by answering questions and responding to requests

Developing credit histories by compiling financial information

Recommending credit line adjustments by evaluating franchise cellular activations, purchase activity, and payment history

Marine Pollution Control November 2006 – August 2007

Billing Clerk (Resigned)

Daily data entry of worksheets into billing system and preparation of (high volume) invoices

Invoicing for such items as hazmat trailers, confined space entry gear, pressure water blasters, tractor trailers, vacuum trailer trucks, roll-off boxes, personnel, profiling, manifesting, hazardous waste disposal, waste stream characterization, etc.

Collection calls on past due invoices

Posting to the General Ledger

Resolving any quantity or billing item code discrepancies with field personnel prior to invoicing customers

Filing of invoices, processing account changes (address, tax exemptions, freight, etc.)

J & L INDUSTRIAL SUPPLY September 2006 – November 2006

Accounts Receivable Specialist (Temporary Contract)

Setting up new accounts, processing account changes (address, tax exemptions, freight, etc.)

Investigating and resolving discrepancies between billings and customer payments by verifying accuracy of charges and corrects account errors

Issues may include credit/debit memos, proof of delivery, pricing, purchase orders, bill of landing, advance shipping notices, quality & quantity issues

CHOCTAW-KAUL 2006

Accounts Receivable Specialist (Resigned Had A Child)

VISTEON 2004 - 2005

Accounts Receivable Analyst (Plant Closed in Allen Park))

Compuware 2003 - 2004

Accounts Receivable Analyst (Temporary Contract)

Bank One (Chase Bank) 2003 - 2004

Telephone Banker (Resigned)

EDUCATION:

Business Administration – Accounting

Colorado Technical University (some credits)



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