Customer Service Manager

Highly knowledgeable individual seeking to expand career. As a professional I will bring my unique experience, collaborative work ethic, self-sufficiency and trainability to help take your company to the next level. Diligently seeking the opportunity to give the knowledge and apply the skills that are embedded with in me to become an asset to the industry. I utilize an intensive consultative approach and demonstrate a commitment to exceeding expectations.

Experience

Valerus Field Services/Kentz Company/SNC Lavalin

June 2012-Present

Project Coordinator/Assistant to Director of Field Services

Ensure delivery of materials

Create reports for multiple million dollar projects

Track progress of multiple projects from start to finish

Create RFQ’s and RFI’s

Handling invoicing to customers and from customers

Upload documents to SharePoint Site

Maintain a schedule for multiple projects

Work alongside accounting department to ensure payments are made and received

Schedule weekly and monthly meetings for progress and margins of multiple projects

Create Job Orders as well as SRO’s

Train and develop newly hired corporate project coordinators

Work closely with project engineers to ensure the logistics of material for project

Prepare payroll for all onsite field guys

Reconcile P-Cards for PM’s and PC’s

Reconcile PM’s PC’s expenses

Create tracking spreadsheets for material onsite

Make travel arrangements, WebEX presentations and conference calls

Prepare timesheets and expense reports

Establish project plans to ensure work is complete on schedule within scope, and aligned with company strategies

Sam’s Town Casino Hotel, Shreveport, LA

December 2009 - June 2012

Casino Dealer/ Supervisor

Controlled several table games

Assisted the Casino Manager

Maintained professional customer service skills by organizing and update customer accounts

Prepared daily reports for oncoming shift manager

Handled multi-million dollar accounts for patrons and casino bank

Maintained and built customer relationships

Boomtown Casino and Hotel, Bossier City, LA

December 2004-December 2009

Casino Supervisor

Controlled several table games

Assisted the Casino Manager

Maintained professional customer service skills by organizing and update customer accounts

Prepared daily reports for oncoming shift manager

Handled multi-million dollar accounts for patrons and casino bank

Maintained and built customer relationships

Education

Southern University, Shreveport, LA

Bachelor of Science in Business Admin

Degree in process of completion

GPA: 3.0

Green Oaks Magnet High School

Teaching Profession Magnet

National Honor Society

Honor Student

Honor Cord Graduate

Top 10% of class (#7 overall)

Trainings / Certifications

PEC – Basic Orientation

Safeland USA

CPR/First Aid/ AED

Blood Borne Pathogens

Abnormal Operating Conditions

AOC – Outside Control Room

QA/QC Training

Aconex Training

Temperature and Pressure Training (5.0credit hours)

***REFERENCES UPON REQUEST***

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