Human Resources Customer Service

Jacqueline Colon

**** ******** *****, ********, ** 65202 Cell 646-***-**** ********@*****.***

EXPERIENCE

Boone Hospital Center Columbia, MO 4/16 – 7/16

Talent Acquisition Coordinator – Human Resources (Temporary)

Managed the entire recruiting process from prospecting to closing of qualified candidates.

Identified and maintained qualified applicant pools to include diverse, internal and external populations utilizing various sources and modalities.

Collaborated with other department members and leadership regarding staffing plans and management of activities related to internal mobility.

Participated on talent acquisition teams, programs and projects in support of business objectives.

Conducted onboarding activities, including reference and employment verification, criminal background review, pre-employment screening scheduling and accurate clearance for new hires attending new employee orientation.

SSM Health St. Mary’s Hospital Jefferson City, MO 2/16 – 4/16

Talent Support Assistant – Human Resources (Temporary)

Answered questions regarding Human Resources issues, inquiries, assist and guides candidates in the application process.

Assisted and monitors all new hires during their onboarding process to ensure all areas of clearance have been completed.

Collected all documentation required to complete new hire personnel files.

Generated New Hire List and information to the Education Department for New Employee Orientation Training.

Edited and posted all available positions within the SSM Health St. Mary’s System (externally and internally) including Audrain County and the Maryville area.

Integrity Home Care

Human Resources Recruiter Columbia, MO 09/14 – 12/15

Maintained responsibility for attracting and hiring appropriate volume of qualified employees, and consistently developed and carried out creative methods of recruitment and retention. Recommended recruitment strategies to HR Supervisor/Manager, HR Global Manager, HR Director, and/or Regional Manager.

Placed employment ads appropriately with approval of Human Resources.

Participated in and organized recruitment events such as job fairs, presentations at local Career Centers, Colleges, etc.

Acted as liason with area employment agencies, advertising agencies, temporary agencies and local resources.

Maintained consistent open communication with scheduling supervisors and other hiring managers to keep them apprised of recruitment activities and new hires.

Monitored and identified scheduling needs (hours, skills, working conditions, experience, etc.) and instituted steps to fill immediate need cases through hiring qualified staff.

Pre-screened, interviewed, and recommended candidates for employment, completed reference checks, verification of competencies, and extended employment offers.

University of Missouri – College of Engineering

Office Support Associate Columbia, MO 12/13 – 08/14

Managed, observed and recorded student workers job performance against established standards; providing information for performance evaluation.

Taught, demonstrated and gave direction to student workers for performing specified tasks.

Verified information on bi-weekly payroll rosters for student workers, made corrections and recorded hours worked.

Prepared graphs/charts, documents and presentations to aid supervisor with departmental reports.

Originated and typed correspondence, reports and other materials, provided final copy for review and signature.

Selected and scheduled meeting facilities, equipment, and meals for conferences/meetings.

Job Finders Employment Services

Staffing Coordinator Columbia, MO 05/12 - 10/13

Exercised discretionary judgment in administering systems and procedures in recruiting, hiring and assignment of employees to clients within their territory.

Developed and maintained recruiting sources to ensure consistent applicant flow.

Conducted job interviews, administered and scored tests, evaluated applicant skills, abilities, and availability.

Analyzed client's operation and developed alternative staffing strategies suited to client-specific needs.

Toured client facilities periodically to observe working conditions, production requirements, presence of legal posters and Material Safety Data Sheets.

Provided associate counseling and appropriate disciplinary action to correct performance problems.

Received, investigated, and processed associate complaints and allegations of discrimination, harassment and other worksite problems.

Office Coordinator

Provided direct support for President of Job Finders Employment Services.

Assisted and provided support to Staffing Coordinators in daily functions of temp to hire placement and direct hires.

Reviewed all applications for completion and accuracy of information, including background checks and written/verbal references.

Entered all applications into data base which generates various reports based on specifics needs and categories in helping monitor the overall flow of candidates.

Administered testing for candidates who require certain level of knowledge for the area they are applying for.

Montefiore Medical Center

Human Resources Generalist - CMO Yonkers, NY 10/07 - 02/12

Provided direct support for the Human Resources Director.

Recruitment for Senior Management positions.

Processed promotions and transfers ensuring all proper documentation are provided.

Conducted CMO New Hire Orientation for new hires and transferring associates.

Conducted Professional Development Training for associates with difficulty obtaining transfer opportunities and promotions.

Employee complaint resolution to include investigation into improper conduct and management conflict.

Human Resources Recruiter - Recruitment & Staffing Bronx, NY 10/05 - 10/07

Responsible for the recruitment and staffing of various departments within the Medical Center. Recruit, interview and extend job offers; including scheduling new associates for physicals, OSHA orientation, benefits orientation and identification badges.

Established a positive working relationship with management by providing regular feedback on the status of recruitment for their vacancies and jointly determine specific department needs in order to identify suitable candidates.

Intermediary with advertising agencies, temporary personnel agencies, Job Security Fund /1199, various BOCES schools. Developed relationships with appropriate organizations to create steady flow of qualified candidates. Attended job fairs, open houses, etc.

Managed the process of displaced employees, facilitate meetings, position selection and placement.

Human Resources Specialist - Medical Group Bronx, NY 4/98 - 9/05

Provided direct support for Human Resources Director.

Managed the recruitment and staffing process for the Medical Group - recruited, interviewed and extended job offers, including scheduling of new associates for physicals, OSHA orientation, benefits orientation, fingerprinting, and identification badges.

Conducted MMG Departmental Orientation for all new hires and transferring associates.

Assisted site administrators with contract interpretation, working closely with Corporate HR areas: Staffing/Career Services, Labor Relations, Compensation, Benefits and Personnel Records.

EDUCATION

Mercy College, Bronx, NY Erwin Technical Center, Tampa, FL

Major – Business Management Diploma: Word Processing/Machine Transcription

SKILLS

Excellent public relations/customer service skills, ability to work well under pressure in a timely fashion with great organizational skills Corel WordPerfect 8 Microsoft Word, PowerPoint & Excel Groupwise Outlook Sendouts

Newton SAP Taleo Peoplesoft Skill Survey Type 65 wpm

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