Accounts Receivable Customer Service

Reginald Pink

***** ****** **** ******* ***** ***33 832-***-**** ******.****@*******.***

Enterprising, hard-working and technically skilled accounts receivable specialist known for accuracy, attention to detail and timeliness in managing receivable functions for diverse-industry employers. A/R career spans 10 years of experience in Shared Service Centers, Retail, Manufacturing and other industries has included accountability for the processing of over 20,000 payments ($20M) per month; Backed by solid hands-on experience in cash applications and collections and proficiencies in generally accepted accounting practices (GAAP) as well as MS Office Applications, PeopleSoft, QuickBooks, ERP/EDI systems and electronic lockbox processes..

Key Skills

Accounts Receivable Processes & Collections

Invoicing/Aging Reports/Cash Applications

Treasury/Electronic Lockbox Processing

GAAP Standards & Government Regulations

Payment Negotiations & Account Management

ERP, EDI & Financial System Technologies

Records Organization & Management

Journal Entries & General Ledger

Complex Problem Solving

Spreadsheets & Accounting Reports

Professional Experience

INTERTEK (Global Products Testing)– Houston, Texas (03/2007-Present)

AR/Cash Applications Supervisor - US & Canada 5/2015-present

Promotion: Cash forecasting; GL reconciliations;

Lead A/R Analyst – Shared Services Center, 5/2013-5/2015

Analyze accounts delinquency and solicit payments via email, phone and in person. Follow up on unknown payments and reconcile short payments. Research and resolve billing issues and disputes and respond to customer inquiries. Supervise

and direct the activity of the remote cash applications team and 2 local analysts. Process credit cards sales, refunds and bad debt write-offs to include accounts referred to 3rd party collections. download and review cash reports from electronic lockbox;

A/R Accounting Assistant – Branch - Westport Technology, 3/2012-5/2013

Responsible for overall A/R processing- billing/invoicing; collections; financial recording, reporting, review and general ledger reconciliations.

Order to Cash Analyst - Shared Services Center, 3/2007-3/2012

Handled daily A/R lockbox processes; managed corporate/branch/customer relations; and oversaw the timely, accurate processing of credit cards and payment transactions. Maintained adherence to corporate, accounting and GAAP standards; addressed escalated issues from branches and customers regarding payment and billing issues; and ensured accurate and compliant A/R files and records in accordance with company policies and government regulations.

Key Results:

Managed the accurate and timely processing of over 20,000 payments ($1M) per month for large, multi-site organizations. Assessed and closed A/R sub-ledger on a monthly basis, validated content and resolved various issues.

Implemented next-generation technologies and process automations (including new EDI and ERP systems) to foster an environment of continuous improvement. Trained users and served as the primary “go-to” troubleshooter on these new systems, which propelled efficiency gains and significant time and cost savings.

Facilitated “no-fault” internal and external audits as a result of sound recordkeeping and thorough documentation.

Instituted thorough cross-checking of payments and invoices that halted a previous history of thousands of dollars in overpayments from suppliers.

Lead collections effort to reconcile outstanding receivables cash, resulting in a reduction of over $1.5mm.

Composed effective accounting and ad-hoc reports summarizing A/R data for branches and general ledger departments.

Consistently maintained accuracy in calculating figures and amounts such as discounts, withholdings, bank fees and percentages.

Provided key training and process improvements during implementation of the Shared Services Center as well as continual support to the outsourced team.

Professional Experience (continued)

MEN’S WEARHOUSE (Retail/Manufacturing)-Houston, Texas

Accounts Receivable Lead, 6/2004 to 3/2007

Lead a team of 3 clerks responsible for the full cycle accounts receivable process for 5 divisions of a large retail chain throughout the US & Canada; conducted departmental training; handled data entry and general ledger work as well as bookkeeping and general clerical tasks; provided excellent customer service for payments and billing inquiries and collection calls.

Key Results:

Initiated the department growth through the accurate processing of receivables combined with maintaining great customer relations and steady collection efforts. These consistent efforts prompted the addition of 3 clerks and promotion to Lead.

Assumed expanded responsibilities (concurrent with A/R duties) as the interim A/R supervisor filling in during vacations and maternity leave.

Resolved months of backlogged work, restored order and organization to processes/records in disarray, researched and solved billing problems and corrected invoicing and journal entry errors that had previously been missed.

Operated financial computer systems and furnished senior company executives with A/R summaries and cash flow reports that were consistently praised for their accuracy, user-friendliness and timeliness.

Handled the processing, distribution, accuracy verification and maintenance of invoices, interfacing extensively with a nationwide network of customers and suppliers.

Education

Houston Community College-Current Student (70 credit hours)

Pursuing Bachelor Degree in Accounting

military

US Army

Military Intelligence-Honorable Discharge

Technology Summary

MS Office (Word, Excel, Outlook) SAP Oracle PeopleSoft QuickBooks EDI Systems Windows (all)

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