Customer Service Manager
Resume:
Marilyn Flanders
Delray Beach, FL 33446
Objective
Bookkeeper / Office Manager position allowing for parlay of demonstrated expert bookkeeping, office
organization, communication and management skills proven by over twenty years of employment in
deadline-driven and confidentially-sensitive law office and other business environments.
Profile
Motivated, personable bookkeeping professional with successful track record in busy law offices. Talent
for quickly mastering technology-recognized IT expert in Dapix Accounting Program and Windows-based
bookkeeping/accounting programs (Quickbooks, Great Plains, ProLaw, Omega and Excel). Diplomatic and
tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive,confidential
records. Demonstrated history of producing accurate, timely reports meeting stringent guidelines.
Flexible and versatile - able to maintain a sense of humor under pressure with continued meticulous
attention to details. Poised and competent with demonstrated ability to easily transcend cultural driven
environments. Excellent team-building skills. Extremely dedicated, dependable and motivated team player
willing to do whatever is necessary to ensure the job gets done and to ensure that the final work-product is
above reproach.
Skills
• Full-service bookkeeping
• Payroll Operations
• Report Preparation
• General Office Skills
• Collections
• Time and Fee Billing
Professional Experience
. Implemented and managed all daily, monthly and yearly accounting, bookkeeping and general office work.
• Prepare monthly financials, closing statements, quarterly payroll taxes, sales tax and year-end W2s and
1099s to assist with financial success of company.
• Researched and collected required data for preparation of Personal Injury Settlement Statements.
• Coordinated with law firm accountants to arrive at year-end taxes and closing entries.
• Recognized IT expert in Dapix (employed as after-hours IT customer service developer).
• Responsible for new employee orientation,coordination of benefits and facilitated employee termination.
Employment History
Lewis, Longman & Walker, P.A.-West Palm Beach, FL (Law Firm)
Controller-April Stack
Accounts Payable-July 2012-Present
Katzman Garfinkel & Berger, P.A.-Margate, FL (Law Firm)
Founding Partner-Leigh C. Katzman, Esq. Contact person of HR: Jose Bido
Bookkeeper-June 2011 to November 2011
Young & Adams, P.A.-Boca Raton, FL (Law Firm)
Senior Partner: Scott Young, Esq.
Bookkeeper-May 2009 to March 2011
Schwartz, Gold, Cohen, Zakarin & Kotler, P.A. (Law Firm)
Senior Partner: Edward B. Cohen, Esq.
Full Charge Bookkeeper/Office Manager-January 1997-May
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