Vigeesh Kalathil Moahandas

Vigeesh Kalathil Mohandas

Mobile: +91-991*******~ E-Mail:***************@*****.***

L3 – Technical Specialist VoIP & ToIP

Aspiration

Seeking a position of IT professional where my extensive experience and potential will be further developed and utilized. Have the ability to carry out programs under established policies and command the respect of colleagues. Problem solving, leadership, and communication skills are some of the qualities developed from my experience. PROFILE SUMMARY

CCNA, CCNP-Vocie,VIVND, Polycom-PCVE, Sonus Certified with 8+ years of experience in Cisco Voice/Video/LAN/WAN Infrastructure.

Presently working with Dimension Data Bangalore as Technical Specialist-L3 SME

Skilled in analyzing the technical needs, requirements, and state of the Cisco Voice/Video network’s infrastructure design, integration, and operations

Exposure in management of entire IT operations with experience in setting-up LAN

/ WAN Systems and further implementation

Experience in implementing a highly available network with multiple layers of redundancy including troubleshooting of network issues

Actively participated in design and implementation of major IT projects CORE COMPETENCIES

Voice Skill set:

Working Experience on Designing, Implementing and Troubleshooting of Cisco unified Communication Manager, Cisco Unity Connection, Cisco IM&P, ELM/PLM, CME and CUE.

Working experience on different series IP Phones, Softphones, Jabber for windows, android, IPhone.

Working Experience on Designing, Implementing and Troubleshooting of UCCX, CUIC, CAD, CSD, IPPA.

Basic Lab knowledge on UCCE (PG, Call Router, Logger), CVP, IPIVR.

Working Experience on Designing, Implementing and Troubleshooting of Cisco Voice Gateway (H.323, MGCP,SIP Protocols )

Working experience in configuration of (SCCP and SIP Phone) for SRST, CME as SRST, ISDN T1/E1, SIP ITSP Trunk, FXO, FXS, DSP Configuration [Conference, Xcode, MTP], Dial peers, Translation Rules.

CUCM, CME feature configuration.

CUPS/ IM Presence configuration and integration to CUCM, LDAP, VM, WebEx node meeting place for deploying enterprise Cisco Jabber

CUC integration with CUCM (SIP/SCCP)

UCCX integration with CUCM

Working experience on Sonus SBC 1000 /2000, IPFX Contact center, ARC Console. Video Skill Set:

Working experience on Designing, Implementing and Troubleshooting of Video Conferencing server(VCS-C/E)

Working experience on TelePresence Endpoints such as DX/EX/SX/MX series, Jabber Movi, Tandberg Edge Series, MXP series,CTS series.

Working experience on centralized management software TMS and CTS-MAN, MCU, TP, Conductor.

Working experience on VCS Expressway –MRA technology for VPN less endpoint access.

Working experience on Polycom endpoint HDX Series, RP Group Series, softphones, DMA, RPRM, RMX collaboration server.

Routing Switching Skill Set:

Working experience on configuration of different series Cisco Routers and Switches

VLAN, VTP,HSRP/GLBP

Basic Knowledge on routing protocol RIPV2, EIGRP, OSPF and static route

Working experience on Cisco IPSec VPN, Any Connect VPN, creation of VPN uses in Cisco Firewall, Tacacs server

Wireless Skills Set:

Working experience on Cisco Wireless LAN Controller, Wireless Controller System, autonomous and lightweight access points different series.

Unified Computing Server Skills:

Working Experience on Designing, Implementing and Troubleshooting of Cisco UCS Virtualization Servers. Cisco UCS C & B series server (Esxi OS, OVA template, CIMC), management software like VSphere, UCS Manager.

Basic AD, Microsoft Exchange & Lync knowledge

Application Software Skills:

X-Translator, Barracuda Wed filters, Zscaler

Ticketing tools- ITSM, Service Center, BMC Remedy Monitoring tool Skills:

RTMT, SolarWind, Scrutinizer.

ORGANIZATIONAL EXPERIENCE

Dimension Data India, Bangalore as Technical Specialist –L3 since April ’15 Project Wombat: Technical Assistance Center for Dimension Data Australia Clients Role:

Working as a Technical specialist and SME for Cisco VoIP and ToIP.

L3-Technical support for our Australia based client (400+ Client) Incident ticket based support

we have around 14 managed customers, for managed customer we are responsible for MCAD and change management. I’m Technical Lead for 4 managed IPT client

Provide technical support on products such as CUCM, CUC, IM&P, VG,IP Phones, Jabber, VCS, TMS, MCU, TPS, Conductor, CTS Endpoints, UCCX, SBC, Polycom-HDX, RPGS, DMA, RPRM, RMX.

Supervising design, implementation & Upgrade of Cisco Unified Communications Systems, Unified messaging system, Telepresence solution, Contact center solutions and Voice Gateways (CUBE/SBC) Project Jaguar: Managed service for visual communication –Video NOC Role:

Our VNOC team was based in London and New York supporting our global clients. Company decided to Support our global client from Bangalore. So company selected me as a technical transition lead and given me opportunity to take KT from VNOC core team in London.

My responsibility was to help in building new technical team in Bangalore and provide smooth cutover of the project.

Achievements:

Received the Top performer monthly Award for outstanding Commitment and Customer Focus

Received Top performer Quarterly Award.

PREVIOUS EXPERIENCE

ITC InfoTech Private Limited, Bangalore as Associated IT Consultant from Aug’13 – April’15

[Project: Castleton Commodities International LLC

CCI HQ in US Stamford, they have 5 major branches and 9 small branches spread across different continents. My primary role as L3 engineer was to support Cisco Voice/Video network which include 2 CUCM clusters Centralized Video VCS solution and many integrated branches with CME and CUE solution. Also support Cisco Data & Wireless Network on requirement bases. ITIL standard and SLA ticket based 24/7 Support, Change Management, Incident Management and RCA meeting with client on major Incidents/ Projects. Role:

Supervised the design, implementation and troubleshooting of Cisco Unified Communications Systems, Unified messaging System and Telepresence Systems

Supported Products

o CUCM, CME,CUC, H.323, SIP & MGCP Gateways,third party VoIP servers o Voice Interfaces like FXS, FXO, ISDN T1/E1 PRI, SIP ITSP. o Cisco Routers & Switches

o Monitoring software RTMT, Solar Winds, Scrutinizer and Ticketing Tool. HCL Comnet, Bangalore as Specialist-Voice from June ’11 – AUg’13

[Project: Domestic Public, private and bank sector Projects ] Role:

L2 Member of Network System Integration Group, We implement Cisco Unified communication projects for our clients in India. Roles include designing [HLD, LLD Creations] and implement the network as per client requirement. Also include support and troubleshooting of the client network on escalation bases. Products Worked on:

CUCM, CUC, Unity, CME, CUE, VG, UCCX and IM&P.

TEK Systems, Bangalore as Senior Network Engineer from Feb’11 – June’11

[Project: J P MORGAN CHASE & CO

Role:

Cisco Voice Support for JPMC EMEA Region. SLA Ticket based MACD solution providing for Cisco and partially Avaya IP telephony for internal users.

Products:

CUCM, CME, CUC, CUE and Ayaya Aura Communication Manager. Peak Telecom India Pvt. Ltd, Cochin as VoIP Engineer from March’10 – DEC’10

[Project: Peak Voiz Project]

Role:

Member of a Cisco Voice Implementation, up gradation and Support Team. Provide ticket based MACD support for internal users global wide.

Products Supported:

CUCM, Cisco Unity, Voice Gateway and other third party asterisk SIP servers maintains configuration and monitoring.

Auctus Solutions, Cochin as Network Engineer from July’08 – Feb’10

[Project: Internal Project]

Role:

Support and monitor internal network devices, troubleshooting on issues and making changes in network as per requirement.

Products Supported:

Cisco Routers, Switch, IP Phone and CME.

CERTIFICATIONS

Cisco Certified Voice Professional (CCVP/CCNP Voice)

Cisco Certified Network Associate (CCNA)

Cisco Video Implementation (VIVND)

Polycom Certified VideoConferencing Engineer -PCVE

Sonus SBC 1000/2000/Tenor

Microsoft Certified Professional (MCP)

ACADEMIC DETAILS

B.Tech. (Computer Science Engineering ) MG University, Kottayam, Kerala, India PERSONAL INFORMATION

Date of Birth: 20thNovember, 1984

Permanent Address: Kalathil House, P O Kundaliyur, Thrissur, Kerala-680616

Current Address: Hebbal, Bangalore - 560077

Marital Status : Married

Nationality : Indian

Religion : Hindu

Passport : Valid through 2018

Alternate Mobile Number & Email ID: +91-720*******, ****************@*****.***

Notice Period : 2 month Negotiable

Official Email ID : *******.********@*************.***

Languages Known: English, Hindi and Malayalam

Reference and Cisco ID shall be provided on request

Contact this candidate