Customer Service Manager

******.*******@*******.*** 661-***-**** Valencia Blvd., Santa Clarita, California,

91355

JESSICA LINDSEY

Employment History

**/**** - ******* ********** ******* Chuys- Stevenson Ranch

• Consistently met the expected goals set by upper management and owners every month. censes for restaurant.

• Focused on food safety and cleanliness of restaurant, resulting in grade A every year.

• Focused on excellent customer service and leading by example to staff. Setting the pace on every shift.

• Responsible for weekly inventory and ordering.

• Maintained food cost, beverage and controllable percentages.

• Performed restaurant bookkeeping and banking on a daily basis.

• Maintained up to date certifications for employees and li

• Knowledge and understanding of profit and loss. Responsible for coaching staff on relevancy and importance it has on restaurant.

• P&L excel spreadsheet completed on a daily basis and communicated directly to owners/investors. Making myself available to answer any questions they may have.

• Responsible for growing our catering sales by 70%.

• Responsible for lowering turnover rate by 50%.

• Restaurant was within top 2 of 6 every month for profit. 01/2009 - 12/2012 Assistant G.M./Corporate

Trouble Shooter

Chuys- Multiple Locations, AZ. & CA.

• Lead by example in my position as lead server and lead bartender.

• Shared responsibilities with General Manager in restaurant operations. Learning and training every day.

• Made myself readily available to help wherever needed.

• Cross-trained teams in several locations. Focusing on the importance of excellent guest service.

• Responsible for bookkeeping of restaurant and responsible for training employees on bookkeeping procedures. 06/2006 - 01/2009 Server/Bartender Chuys- Simi Valley

• Responsible for performing excellent guest service on a daily basis.

• Responsible for having knowledge in food, retail, beverage and catering.

• Trained in every aspect of restaurant, enabling me to help where needed.

• Used to step in and cover any shift at multiple locations. Which ultimately created a position within the company we call "Corporate Trouble Shooter".

Education History

06/2017 University Of Phoenix Business, Some College but No Diploma Currently finishing school for associates degree.

Planning on furthering my education with bachelors degree. 06/2004 Mira Costa High School

CERTIFICATIONS & HONORS

12/2016 L.E.A.D./Serve Safe

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