Manager Customer Service

Professional Summary

Skills

Experience

CHRISTINE KELLEY

**** ********* **** ******, ****** City, FL 33328 (H) 954-***-**** ****************@*****.***

Friendly and enthusiastic Manager with 11 years of specialization in South Florida's most popular BBQ Restaurant.. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Proven leader Dilengent Worker

Customer and Personal Service

Expert

Dependable

Loyal and Trustworthy

Honest Detail Oriented

Manager 04/2005 to Present

Rob's Family BBQ (Formerly known as Scruby's BBQ) – Davie, FL Manager - (January 2008 - present)

Responsible for meeting all restaurant's revenue, profitability and quality goals. Ensure efficient restaurant operation and maintain high production, productivity, quality, and customer-service Coordinate the entire restaurant operation Deliver superior guest services and ensure absolute customer Organize and supervise shifts

Appraise personnel's performance and provide feedback to keep them upbeat and productive

Estimate consumption, forecast requirements and maintain inventory Monitor compliance with sanitation and safety rules and regulations Server - (April 2005 - present)

Preparing and maintaining a large salad bar

Serving up to 12 tables during lunch or dinner

Promoting new items on the menu

Caterer - (November 2009 - present)

Delivering/Serving BBQ to up to 1500 people in the tri-county area Complete setup of tables, grills, food, etc

Education

Office Manager 04/1991 to 12/2000

YMCA – Fort Lauderdale, FL

Office Manager - Collect payments for after-care students Manage member's accounts and collect balances

Create funding for low-income members

Coordinate transportation from area schools to our location Sell new gym memberships

Give tours of the facility

Payroll for all staff members

Assistant Manager 05/1989 to 04/1991

Discount Auto Parts – Fort Lauderdale, FL

Assistant Manager - Payroll

Place weekly orders of products sold

Scheduling

Light car repair

Customer Service

High School Diploma: Business Jun 1989

Cooper City High School - Cooper City, FL

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