Aliceli Guzman

**** ******** **** ** ******* Fl. 32822

407-***-****

acwqkp@r.postjobfree.com

SUMMARY

Client Relations / Office operations / Customer Services Performance client administrative professional with 10 successful years facilitating strong organizational and communication skills with the ability to understanding of customer needs. Detail oriented resulting in superior customer service and high levels of client satisfaction. Proficient in the use of PC, MS applications (Word, Excel, Outlook, Accounting, Typing, PowerPoint) Data Entry, and Internet Research.

EXPERIENCE

Custom Pest Solutions

03/15 02/16

Administrative Assistant

Answered all incoming calls to schedule services provided

Created daily routes and schedules for all technicians

Typed documents such as correspondence, drafts, memos, emails, and prepared reports weekly for management

Opened, sorted, and distributed incoming messages, correspondence and all invoices

Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices

Greeted visitors and determined to whom and when they could speak with specific individuals

Entered daily invoices in system for bookkeeping 02/13 02/15 EZ Rider Orlando, FL

Administrative Assistant

Manage inventory, invoices and daily transactions

Processed deposits, withdrawals and check cashing

Set up appointments and followed up with client after services were provided

Analyze client complaints and provide effective remedies

Answer telephone calls and emails

Research and respond to daily client service issues 12/08– 09/12 Banco Popular North America Orlando, FL Accounts, Loan and Mortgage Customer Service Representative

Large work experience in the service industry with absolute customer orientation in banking, loans, mortgage’s and escrow accounts.

Provide information regarding services and products that the bank is offering

Ascertain that all new client information is processed in the database properly

Inform clients of the status of their accounts and balances

Create and maintain records of clients in both electronic and paper form

Assess clients’ financial strength to determine if additional services can be sold

Process stop payments and accept checks for cashing

Answer incoming calls to provide information regarding accounts and services

Managed d aily loan and mortgage applications

Internet support to all inbox emails received, contacted customers via email o r phone to provided support on their internet needs.

06/07 – 01/08 West Gate Resort Orlando, FL

Account Services

• Customer Service and collections

• Collection of monthly and past due payments

• Auto dialer and skip tracing experience.

09/05 – 05/07 Freedom Financial Orlando, FL

Administrative Assistant

• Responds to client needs and providing additional support.

• Coordinated paper work for approval daily.

• Prepare itemized contracts, billing, and statements. Invoices and purchased orders.

• Maintain records of all customers in data entry. Education:

05/03 06/05 Inter Americana University Ponce, PR References: on request

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