PROFESSIONAL SUMMARY

Dedicated professional who provides exceptional customer service through active listening and creative problem solving. Hands-on professional, effective in motivating others to reach their optimum potential. Professional with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Energetic professional with strong time management skills who thrives in a fast-paced, dynamic environment. Customer-oriented professional successful at troubleshooting and handling customer support issues in a timely manner. Enthusiastic professional and ethical employee with high integrity, strong work ethic and great leadership skills.

EDUCATION

Augusta Technical College - Augusta, GA

Diploma: BUSINESS ADMINISTRATIVE TECHNOLOGY, 2014

Certificate: ADMINISTRATIVE SUPPORT ASSISTANT, 2012

Certificate: MICROSOFT OFFICE APPLICATION PROFESSIONAL, 2014

GPA: 3.78 / 4.00, Maintained Dean's List throughout college

Member: National Technical Honor Society (NTHS) - 2014

OFFICE AND ADMINISTRATIVE SKILLS

Advanced computer proficiency (PC and Mac), including MS Windows

Advanced MS Office Suite knowledge (Access, Excel, PowerPoint, Word)

Advanced SAP CRM knowledge

Highly detail-oriented and exceptionally organized

Accurate data entry skills

Exceptional verbal, non-verbal, and written communication skills

Customer service oriented

Able to work well under pressure

RELATED WORK HISTORY

Customer Engagement Specialist ELECTROLUX, Augusta, GA

08/2014 to Present (Full-time)

Manage consumer interactions efficiently, schedule appointments, attend to consumer questions, complaints and concerns immediately, and facilitate satisfactory resolution, adhere to published policies and procedures and ensure that all consumer interactions are properly document in SAP CRM, leverage superior product technical knowledge and resources to resolve consumer product questions, effectively present and make recommendations on products, drive achievement of departmental revenue goal achievement through the sale of extended service agreements, parts and accessories to consumers, exceed established key performance indicator metrics.

Administrative Assistant (Part-Time) ZAPATA TECHNOLOGY, Augusta, GA

06/2014 to Present (Stand-by)

Perform data entry, locate and present information for H.R Department, make travel arrangements, inventory, fax and print information to/for appropriate departments, filing charts and employee information, update HRweb system, and answer phones

Customer Service Professional TELEPERFORMANCE, Augusta, GA

11/2011 to 06/2012

Provided customer service for in-bound calls for duration of company’s contract with Verizon

Crew Leader Assistant U.S. CENSUS BUREAU, Augusta, GA

04/2010 to 09/2010

Assisted with collection and data entry of resident data, documentation, supervised 14-18 crew members during 2010 census collection period

Customer Service Professional SITEL, Augusta, GA

03/2004 to 11/2004

Customer service for in-bound customer calls

Office Assistant NORTH JEFFERSON MEDICAL CENTER, Wrens, GA

01/2002 to 12/2002

Filing, answering phones, faxing, copying, placing dictation in patient charts

REFERENCES

Jennifer Jones

Customer Engagement Specialist

Electrolux

803-***-**** (Cellular)

Chauntel Smalley

Customer Engagement Specialist

Electrolux

706-***-**** (Cellular)

Ramona Murray

Supervisor/Team Lead

Elecrolux Major Appliances

706-***-**** (work), 706-***-**** (cellular)

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