Customer Service Manager
Resume:
Caroline McMahon
864-***-****, *************@*****.***, 109 Park St Cowpens, SC 29330 OBJECTIVE
• My objective is to acquire a satisfying and decent-paying job to provide for my family. KEY QUALIFICATIONS
• Friendly, efficient, extremely detail-oriented.
• Excellent customer service skills acquired over years of being a shift lead or supervisor.
• I went to university to study print journalism with the intention of becoming a copy editor for a periodical. Prior to university, I edited and created layout for two high school publications.
• Excellent computer skills. If I am not familiar with a program, I can learn quickly.
• Good with directions, written or verbal, and works well with deadlines.
• Experience with secretarial work and basic accounting.
• Also familiar with hospitality services, bartending, and/or catering in a fine dining setting. WORK EXPERIENCE
Office assistant, Customer service lead/shift supervisor, Food Lion -- August 2014 - April 2016
• I was promoted to customer service lead on my tenth day at work. Customer service associate, Bartender/server, Honeybaked Ham/Cheese & Wine, Etc. -- November 2010
- March 2011
• When I started at this company (it's now closed), I was promoted after about two weeks from a gift basket assembler and food prep assistant to the supervisor in their wine and gift shop and head server/bartender in their bar and grill.
Server, Server trainer, Billy D's Grill -- May 2007 - October 2010.
• I helped train servers. I was a lead server and I received extensive sommelier training - we had a monthly wine tasting and education class. I hosted, helped with food preparation and cleanup/sanitation, prepared and decorated desserts for their dessert case, which was a focal point of their dining room. I assisted with on- and off-site caterings and corporate/private events. I was even asked by regular customers to their homes to assist in their personal catering events. Shift lead, Office assistant, Quiznos Sub -- August 2003 - January 2007
• I was the youngest shift supervisor at any of the local stores.
• I performed a remarkable amount of daily food preparation throughout the day, and handled deli slicing equipment. I was trained here in proper sanitation techniques. I delegated tasks to my coworkers and performed daily opening and closing tasks, as well as basic accounting functions for bookkeeping purposes.
EDUCATION
Spartanburg Community College -- Associate of Arts, August 2007 - December 2008, 3.5
• I did not complete my AA degree for financial reasons. Middle Tennessee State University -- Mass Communications, August 2005 - May 2007, 3.8
• Print Journalism.
• I did not finish my degree for financial reasons. Paul M Dorman High School -- High School Diploma, May 2005, 4.2
• I finished in the top 60 students of my graduating class.
• I was an active member of the BETA Club, National Honor's Society, and Chorus during my four years of attendance.
• I worked on the school newspaper, The Cavalier, for three years as a contributor, editor, and layout specialist.
• While writing for the newspaper, I received the only regional-level writing award handed out to a student at my school during my time of attendance.
• I also worked on the school literary magazine, The Shield, as a contributor, editor, and layout specialist for two years.
REFERENCE
• Laurie Hix
• Former manager, Quiznos Sub
• Patient account representative, Mission Hospital
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• Lindsey Sudduth
• Customer service manager, Food Lion
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• Cristie Williams
• Former manager, Honeybaked Ham
• Kitchen tech/server, Summit Hills
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