Human Resources Customer Service

Sara Irick

***** *** ****** ****** **********, WV 25315

***********@*****.***

Cell: 304-***-****

Summary

My recent work history is in the Human Resources Department as a Divisional Recruiter, but I also

have an extensive background in the Administrative/Clerical area as well.

Highlights

Hiring and Retention

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Recruiting

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Employee Relations

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Personnel Records Maintenance

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New hire Orientation

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Exceptional Interpersonal Skills

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Innovative

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Staff Training and Management

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Microsoft Office

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Microsoft Power Point

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Staff Training and Development

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Accomplishments

Promoted from Scheduling Manger to Divisional Recruiter in the Human Resources

Department within one year of employment with Area Wide Protective. Successfully met

increasing staffing benchmarks, maintaining each office at a 90% or above staffing level.

Maintained an open working relationship with 8 Facility Managers with weekly calls to verify

work shifts and client’s needs.

Experience

HUMAN RESOURCES DIVISIONAL RECRUITER

July 2014 to May 2016

AREA WIDE PROTECTIVE –KENT, OH

• Answered employee questions during the entrance and exit interview processes

• Worked closely with HR business partners to facilitate year end talent reviews and

articulate team strengths

• Selected and interviewed candidates for all available positions

• Created job descriptions to attract a targeted talent pool within the market wage

range

Assessed employee performance and issued disciplinary notices

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Created and audited on line job postings for old, pending, on hold and draft positions

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Pre screened and scheduled interviews on average for 125 applicants per week for

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11 different facilities within the AWP Company

Conducted background checks and scheduled pre employment drug testing for

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applicants

Developed creative recruiting strategies that met anticipated staffing needs.

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Communicated the duties, compensation, benefits and working conditions to all

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potential candidates

Managed all phases of recruitment, including defining hiring management needs and

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posting available positions

Researched and recommended new sources for candidate recruiting

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Recruited for various positions across multiple sites within the AWP Company

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Maintained an accurate candidate tracking system

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SCHEDULING MANAGER

April 2013 to July 2014

AREA WIDE PROTECTIVE DUNBAR, WV

• Built and maintained successful relationships with service providers, foremen and

customers

• Maintained composure and patience in face of difficult customer situations

• Processed an average of 40 60 inbound and outbound scheduling calls daily

• Posted daily work schedules which consisted of approximately 20 25 jobs daily in

various locations of West Virginia and Ohio on line by 4 pm daily.

MEDICAL SCREENER

November 2011 to January 2013

OCTAPHARMA CHARLESTON, WV

• Reported to the Center Manager Provided customer service consistent with

professional, state and federal guidelines

• Installed and precisely calibrated bio medical equipment

• Performed assigned clinical procedures including finger sticks, weight, blood pressure

and pulse

• Maintained donor confidentiality in accordance with HIPPA guidelines

• Accurately documented all clinical data

• Posted patient test results in an online data base for physician and patient retrieval

• Managed incoming and outgoing calls for busy medical office

OFFICE ASSISTANT/LIAISON BETWEEN LAWYERS AND FAMILY COURT JUDGES

July 2006 to June 2007

THE BUREAU FOR CHILD SUPPORT ENFORCEMENT CHARLESTON, WV

Weekly scheduling and organizing court dates for clients, attorneys and judges

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Maintained data base of tasks completed

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Produced Court Orders to be finalized by attorneys and Judges Offices

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Liaison between Judges Secretaries and the BCSE

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Light filing and certified letter mailings

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Supported a team of three attorneys with generating and filing of pleadings, motions

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and various court documents for WV Family Court

SECRETARY/RECEPTIONIST

May 2003 to September 2005

SERV PRO OF KANAWHA COUNTY CHARLESTON, WV

Organized daily schedule for drivers and crews

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Communicated daily with Insurance Adjusters and Clients

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Inventory of cleaning products and machinery

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Completed payroll bi weekly

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Daily data entry of information needed for drivers and crews to perform their duties.

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Education

Bachelor of Arts: Psychology 1988

Southeastern College Lakeland, FL

General Studies 1984

East Bank High School East Bank, WV

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