Objective:

To achieve excellence in everything I do. To provide top quality and conscientious service to an office firm and or organization. To learn from the challenges of every day experiences.

Experience:

Seminole Tribe of Florida Department of Elder Services

October 5, 2004 – Current

Elder Service Coordinator

Responsible for coordinating all aspects of the day-to-day operation of designed site. Serves as an advocate for the program, analyzing information and evaluates results to assist Tribal Community, guests and visitors in resolving program related conflicts Performs tasks and makes independent judgments within and supervises the work of assigned staff. Provides day-to-day site coordination and supervision of staff and facilities within the Elder Services Department. Serves as an advocate for the program; assisting Tribal Elders regarding any issues and concerns that they may have, and responding and resolving any problems. Performs administrative functions such as preparing reports, operations logs, and related documentation. Provides staff assistance to administrative superior, division or department head in specially assigned areas of operation; assists and advises on matters pertaining to programs or projects assigned. Analyzes information and evaluates results to assist the Community, guests and visitors in resolving program related conflicts. Makes program recommendations and interprets and disseminates policy to internal inquiries. Approves invoices for purchases, services, maintenance and other related expenses of Elder Services’ programs. Preparation of department’s annual budget. Review and monitor expenses. Coordinates the purchasing, maintenance and repairs of the Elder Services’ equipment. Establishes and maintains relationships with other agencies and departments within the Community to meet community’ needs and to ensure quality of the services provided. Collaborates with community-based organizations to ensure program strategic goals/objectives are accomplished. Attends community and staff meetings to promote upcoming program initiatives/services and receive community’s input. Participates in training and evaluative sessions provides technical/administrative knowledge to others through formal or informal training. Performs additional related duties as assigned.

E.S.O.L. at North Elementary School

August 2001 - June 2004 (2 years 11 months)

Assist the professional staff in carrying out duties necessary to provide services to students. Assist instructional personnel with the development and presentation of learning materials and instructional services. Tutor students individually or in small groups to reinforce or follow up learning activities. Help students master instructional materials assigned by teacher. Assist in administering tests. Copy, file, answer phones, public relations, home visits. Translations of all materials into the Spanish/English language. Assist student in learning the English language to better understand classroom assignments and assist the teacher to better understand the child's needs. Assist the teacher in the classroom with daily instructional activities and student management. Worth with students in academic, assist the teacher in instructional functions, with classroom assignments, assist in translating from students native language to English. Assist the parents in communicating with the teachers and other school personnel. Attend afternoon meetings (PTO, workshops for parents, Retention meetings, and providing translations for non-English speaking parents. Accompany Principal/ Assistant Principal when transporting (sick) students to non-English speaking homes.

Emergency Room Clerk at Highlands Regional Hospital

June 2001 - September 2001 (4 months)

Gather patient demographics, and financial data. Obtain signatures, insurance authorizations, and collections. Maintain switchboard. Communicate effectively and courteously with co-workers, physicians, ancillary personnel, patients and their families. Only worked here during the summer months, held full time position in the Emergency room. Assisted physicians in all areas of the hospital when translations were required.

Certified Nursing Assistant at Florida Community Health Center

2001 - 2001 (less than a year)

Answer phones, schedule patients with four different physicians for physicals, immunizations, blood work, pap smears, etc. Assist physicians, with vitals, lab work, urinalysis, immunizations, throat cultures, hearing tests. Prepare patients to be seen by physicians. Maintain/prepare rooms, sterilize equipment. Upkeep of medical records, immunizations, attends in service workshops, meetings, training and orientation.

Migrant Pre-K at Seminole Elementary School

August 1999 - June 2001 (1 year 11 months)

Work with certified teacher in the classroom. Prepare 3 and 4 yr. old students with the necessary skills and techniques required for Kindergarten. Reading, Writing, Coloring, Cutting, Discipline, Responsibility, Leadership, Prepare materials needed to comply with lesson plans. Prepare newsletters for parents in both English and Spanish of classroom happenings.

C.N.A., Receptionist/Asst. Director of Activities at Okeechobee Health Care Facility

1999 - 2000 (1 year)

Assist director in planning, organizing, developing and directing overall operation of activity department in accordance with federal, state and government standards, guidelines, and regulations. Assure that an ongoing program of activities designed to meet in accordance with the comprehensive assessment, the interest and the physical, mental, and psychological well being of each resident is maintained. Responsible for scheduling and appointing duties for six employees. Assist in planning, developing, organizing, implementing, evaluating, and directing the activity programs of the facility. Assist in the development, administering and coordinating of department policies and procedures.

Parent Involvement Aide at Central Elementary School

1998 - 1999 (1 year)

Assist secretary in all office duties, answer phone, public relations, take messages for Principal, Assistant Principal, teachers, and paraprofessionals. Translation of monthly newsletters, letters of suspension, translations of all information from teachers for Spanish speaking parents. Meeting with parents and supply them with information of available services through the school. Distribution of leaflets in reference to: homework, peer pressure, etc.

Attendance Secretary at Okeechobee High School

December 1992 - June 1998 (5 years 7 months)

Recording and maintaining attendance for approximately 1,700 students. Informing parents of students excused and unexcused absences via mail and Phone Master system (computerized home calling system.) Translating English to Spanish, Spanish to English. Principal, Guidance Office, Migrant Advocate, Communications with Truancy Officer, Parents, Department of Motor Vehicles, Physicians, Office Personnel, Department of Juvenile Justice, Children & Family Services, Human Resources, Children's Home Society, Real Life Children's Ranch, Raulerson Hospital.

Emergency Room Clerk at Columbia Raulerson Hospital

June 1996 - August 1997 (1 year 3 months)

Gather patient demographics, and financial data. Obtain signatures, insurance authorizations, and collections. Maintain switchboard. Communicate effectively and courteously with co-workers, physicians, ancillary personnel, patients and their families.

Medical Secretary at Dr. Ronald Chassner

June 1992 - August 1992 (3 months)

Answer phones, schedule appointments, (MRI, Cat Scan, etc.) Maintenance and upkeep of all medical records. Relocated due to Hurricane Andrew.

Laboratory Technician at Institute of Food and Agricultural Sciences

1990 - 1992 (2 years)

All tasks were related to the reduction of wild populations of agricultural pests in Florida without using harmful insecticides. Basic Biology research value. Worked in all areas including: Filed, Lab, Office.

Grove Inspector/Secretary/Supervisor at Department of Agriculture

1989 - 1990 (1 year)

Thorough inspections of citrus groves in Dade County. Promoted to Secretary/Supervisor. Responsible for 6 inspectors. Supplied inspectors with names and locations of groves due for inspections, communicate via Midland Radios of departure/arrival of groves. Communicate and inform grove owners of upcoming inspections of groves and packinghouses. Responsible for upkeep and maintenance of 12 federal vehicles.

OPS Technician at Department of Agriculture Citrus Canker Project

1989 - 1990 (1 year)

Thorough inspection of Citrus groves in Dade County. Responsible for 6 inspectors, supplied inspectors with names and locations of groves up for inspection. Communicate upon arrival and departure via Midland radios. Communicate and inform citrus grove owners of upcoming inspections of groves and packinghouses. Responsible for care, maintenance and mileage of 12 federal vehicles. I was promoted from grove inspector to acting supervisor position.

Assistant Manager at Ghuman's Department Store

1987 - 1989 (2 years) Open/close store, schedule 5 cashiers, prepare registers with appropriate amount of money for opening of store. Closing of all registers, collecting all money, receipts, etc. Supervise cashiers, stock, inventory. Receive and price all incoming merchandise, order merchandise.

Certificates Earned:

Notary Public (Pending renewal), Certified Nursing Assistant/CPR/First Aid/Domestic Violence/Florida Entomological Society/Behavior Management for Paraprofessionals/Bullying and Sexual Harassment/Early Childhood Science/Hands on Math across the curriculum/Epidemiology Review/Maximizing Reimbursements and Basic Coding, Kronos/payroll

Committees and Volunteer programs: SAC (Student Advisory Committee), Parent Teacher Organization, Juvenile Justice, Habitat for Humanity, Operation Granny (March of Dimes), Children's Home Society, Real Life Children's Ranch, EYDC (Eckerd Youth Development Center), Shriners Club, Lions Club, Exceptional Student Education.

Education:

Okeechobee High School

Basic Skills and Developmental/Remedial Education, 1974 - 1975 Grade: 9

Indian River Community College

GED, Certified Nursing Assistant Certification (Expired), Nursing Practice

Polytechnical Institute

Medical/Clinical Assistant (Not completed)

Skills:

Customer service

Data entry,

Administrative skills

Organizational skills

Time management

Telephone etiquette

Computer skills, etc.

Computer Applications, Excel, Microsoft Works/Word, Word Perfect, Quatro Pro, Outlook, Power Point, and Windows.

Office Equipment Experience: Mac, IBM, Compaq Presario, Xerox, Fax Machine, Rizzo, Telephone, Motorola and Midland Radios, Switchboard, Typewriter, VCR, DVD, Camcorder, Laminator, Intercom, Lexmark, Epson.

References:

Jesus Puentes

Senior AP Manager

Seminole Tribe of Florida

Address: Work: 6300 Sterling Rd. Hollywood Fl 33024

Address: Home: 3700 Polk St. Apt 206 Hollywood Fl 33021

Phone: Work: 954-***-**** Ext 11279

Phone: Home 305-***-****

Karla Rivera

Native American Travel

Seminole Tribe of Florida

Address: Work: 6300 Sterling Rd. Hollywood Fl 33024

Address: Home: 4000 Taft St. Hollywood Fl. 33021

Phone: Work: 954-***-**** Ext 11097

Phone: Home 786-***-****

Cherie Rolle

Seminole Tribe of Florida

Seminole Police Department

Address: Work: 5217 Orient Rd. Tampa Fl. 33610

Address: Home: 4210 Harbor Lake Dr. Lutz, Fl. 33558

Phone: Work: 954-***-**** Ext 11279

Phone: Home 516-***-****

Languages

English Spanish

Skills & Expertise

Budgets

Customer Service

Event Planning

Microsoft Office

Hospitality Event Management

Process Scheduler

Hotels

Supervisory Skills

Hospitality Management

Resorts

Employee Relations

Time Management

Meeting Planning

Team Building

Food & Beverage

Hiring

Catering

Customer Satisfaction

Training

Employee Training

Tribal

Kronos

Hotel Booking

Payroll

Banquets

Operations Management

Employee Recognition

Infogenesis

Development

Emergency Planning

Employee Handbooks

Managing Project Budgets

Archival Research

Lodging

Human Resources

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