Customer Service Sales Representative

**** ****** **. ***** 832-***-****

Houston, TX *7037 E-mail **********@*****.***

Julia Castro

Summary:

Result oriented; self-starter with problem solving and decision making skills. Reliable and personable individual with experience in many different aspects of working environments. Very organized and able to handle multiple tasks. Possess oral and written communication skills. Experience dealing with the public as well as with confidential matters. High degree of analytical skills and manage my time wisely.

Work Experience:

2009 - 2014 Startex Power/Constellation/Exelon Energy Houston,TX Residential/Commercial Analyst

Created Residential and Commercial accounts within Ista and Siebel. Contacted residential customers to verify account information and cross reference information within Ercot to process move-in/move-out. Worked directly with Commercial Department on validating an countersigning both Small and Large Commercial contracts to meet deadlines. Handled confidential account information per legal guidelines.

2005 – 2009 Reliant Energy (Primary Services) Houston, TX

CIMS/Customer Support Group Representative

Deals primarily with customer correspondence. Sort correspondence based on the document type and distribute to appropriate areas. Familiar with different documents and forms that are sent to the customer. Prepare and scan customer correspondence, documents and forms. Sort customer returned and incoming mail. Perform various searches in SAP as assigned. Knowledgeable with CIC0 and other back office functions within SAP. Distribute and keep a record of assigned address changes. Update customers mailing address. Distribute and assign R-Mails that are created within the Call Center.

2002 - 2003 U S Stone Houston, TX

Receptionist/Clerical/Data Entry

Answered phones, preformed data entry, made copies and provided professional customer service. Energetic and possess strong organizational and communication skills. Maintenance of a multi-line phone system, ensure callers are connected to appropriate department and or person voicemail or contact person, greeting and directing guest. Operate copy machine and printer and coordinate maintenance as needed. Arrange for courier/messenger service.

1990 - 1990 Gonzo’s Houston, TX

Sales Representative

Provided a friendly environment by ensuring that each customer received outstanding service. Aid customers in locating merchandise. Maintaining solid product knowledge and all other

aspects of customer service. Setting up and resetting our retail displays. Assisted in ringing up sales at registers and/or bagging merchandise. Assisted in processing and replenishing merchandise and monitoring floor stock. Assisted in completing price changes within the department.

1990 - 1990 Simply 6 Houston, TX

Sales Representative

Provided a friendly environment by ensuring that each customer received outstanding service. Aid customers in locating merchandise. Maintaining solid product knowledge and all other aspects of customer service. Setting up and resetting our retail displays. Assisted in ringing up sales at registers and/or bagging merchandise. Assisted in processing and replenishing merchandise and monitoring floor stock. Assisted in completing price changes within the department.

1989 – 1990 Mailing Service Houston, TX

Mail Sorter

Sorted and distributed mail.

Education:

2004 - 2005 Northwest Educational Center Houston, TX

Certificate in Word Processing 2005

Overview of Computer Information Systems. Learned computer hardware, software, and procedures. Explored integration and application in business and other segments in society. Fundamentals of computer problem-solving and programming. Examined applications and software relating to specific curricular area.

Volunteer Experience:

1988 – 1999 Burbank Elementary School Houston, TX

Worked with a number of people, both students and faculties. Participated in numerous field trips. Encouraged parents to get involved in students activities. Implemented fundraisers for school funding of extra curricular activities. Managed fundraiser money.

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