Data Entry Customer Service

Adrienne Rogers

SUMMARY OF QUALIFICATIONS

Florissant, MO 63033

************@*******.*** – 314-***-****

Over 25 years of demonstrated experience in accounting, management, billing, payroll, mid-level positions, cost reduction, customer service, system development, investigation, research, reconciliation, mortgage billing and administration, data entry, collections, inventory, office management. SAP applications, database experience, WORD, Excel, PowerPoint, Midas, CROSBIE, ACE, GAP, Synergy, CUTE-ftp, Image-Right, Admin eSuites, ATTRA,

CARMS, Data Warehouse, ICISS, Solar, People Soft, Informix, Dentimax. Community services: Wellstar Kennestone Hospital, Atlanta Food Bank, GA Dept. of Corrections, Security Officer (Summer Atlanta Olympics 1996)

WORK EXPERIENCE

FRONT DESK CLERK

THE DENTAL STOP, Marietta GA, - March 2012 to August 2013

Scheduling appointment, patient registration, 24hr emergency contact person, answer phones, patient follow up care, collections, day sheet reconcilement, document scans, data entry, corrections and adjustments, fax, account balance, chart patient records, input data into the Dentimax system.

PROCESS CONTROL ANALYST

AEGON – Stonebridge Life Insurance, Atlanta, GA – January 2005 to December 2009

Applications, analysis, accounting, billing. Adjustments, monthly billing uploads

Achieve weekly and monthly criteria deadlines

Generate detail reports, market allowance, monthly OB imports by CUID uploads to Canada customers

Manufacture refund checks, process returns, service requests, cancellations, monthly reimbursements for both U.S and Canada

Research and resolve discrepancies, problem solve customer issues

Detail Assistant, Mortgage Underwriting

Applications, blood profile documentations, input confidential data of all insurers utilizing various systems

Control indexing, daily mail and distribution

Calculate appropriate premium rates for insurers

Investigate and furnish solutions on all inquires and discrepancies

Workflow Coordinator, Premium Accounting

Coordinate work flow process of employees

Process document imaging

Receive and distribute mail, file and store all incoming data

Data Entry Operator

Verify, enter data daily into the ACE, CROSBIE and GAP systems achieving deadlines daily

TEMP RURAL CARRIER

U.S. POSTAL SERVICE, Kennesaw, GA – May 2004 to November 2004

Case, sort, organize, distribute and deliver mail to customers via postal vehicle driver

TEMP ON-SITE SUPERVISOR

ADECCO EMPLOYMENT, Tucker, GA – March 2004 – April 2004

Supervise 50 – 150 associates on the Bank of America Project during the tax processing season

Adjust and maintain the attendance tracking system, scheduling and coordinate work activities for associates

Instruct, advise, enforce rules, regulations, dress code and work assignments

Constant communications with bank staff and Adecco managers to ensure productivity and work balance

ASSET MANAGER

AT&T/LUCENT TECHNOLOGIES, Alpharetta, GA – February 1984 to October 2002

Account analysis, applications, billing, base adjustments, manual distributions

Receive millions in collection from our Quest Communication customer by negotiating flexibility in the billing process to ensure positive relations and enhancement of services to meet deadlines

Generate progress reports, input adjustments and corrections

Research and furnish resolutions on disputes

Business travel to Quest (Denver, CO) for meetings and provide personnel training

Inventory Analyst

Account analysis on SNIPS, adjust and clear balances, SAP applications, calculate and adjust write-on/write-offs, detail inventory on accounts to publish IVS reports

Reconciliation Analyst

Reconcile and balance treasury data, generate spreadsheets, assist in system development designed to store only default accounts due to errors and inadequate data which slashed costs and increase productivity

Payment applications, research and resolve disputes, transact wire applications

Account Analyst/Clerk

Reconcile receivables with ledger, adjust imbalance conditions, account balance per customer codes, utilize numerous reports

Balance daily cash and reports with lockbox totals

Payroll Clerk

Receive and distribute bonds, prepare bond tapes timely for transportation to the federal bank, balance accounts, daily inventory on used and unused equipment

Furnish reports on employee job performance, calculate and distribute reimbursements for employees long distance discounts

Data Entry Operator

Verify and input data into computer

KEYPUNCH OPERATOR

Gelco Truck Leasing, Ballwin, MO – March 1981 to February 1984

Verify and input data into computer

U.S. ARMY TROOP SUPPORT COMMAND, St. Louis, MO – October 1976 to September 1977

Key data onto the 029 card machine

EDUCATION

Northwest High School

Forest Park Community College

St. Louis Computer Training Center, COBOL Programming

Stratford Career Institute, Online funeral service course

REFERENCES

Pebbles Smith, ************@**********.***

Dr. Natalie Simpson, *****@*******.***

Jackie Page, ****.******@**********.***

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