Experienced in Operations & Quality professional...

Rafael Quiñonez.

**** *** ** ****** ***, El Paso, Texas 79912

Phone: 915-***-****. E-mail: **************@*****.***

PROFESSIONAL QUALIFICATIONS

Professional Experience, 27 years in a large manufacturing environment in Electrical, metal stamping & painting, electronic, Injection plastic and automotive industry products.

Experience on Lean & Six Sigma projects.

High Leadership skills, Hands-On, conflict/disputes resolution, good communication and interpersonal skills. Effective interaction with people of diverse socioeconomic backgrounds and cultures.

New Launches of Global projects experience.

Strategic & Business Planning Experience. Growth Initiatives development, M&A experience

Customer Focus Oriented

Q&EHS Management Systems certification experience: ISO/TS 16949, ISO 14001 & VDA 6.3

Turn-around business Experience.

Budget development.

P&L accountability – Profit Improvement and Cost Control programs.

People Oriented – Cross Functional Team work and Organizational Development.

Bilingual - English as second language (Spanish – English).

Strong Family Values – reliable, Responsible, Honest, integrity, accountable…

EDUCATION

INSTITUTO TECNOLOGICO DE CD. JUAREZ- Juarez, Mexico

Major - Industrial Engineer – (1988)

Master on Business Administration- (1999)

TENNESSI UNIVERSITY - Knoxville, TN

Lean Manufacturing Enterprise- (2001)

DOMINICAN REPUBLIC – Eaton UNIVERSITY

Six Sigma Master Black belt – (2005) DR.

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

NIDEC Automotive Motor Americas - NAMA

Corporate Quality Director

Dec.2014-June 2016

Assist Global executive management team with the development of the corporate quality strategies and long term plan.

Global New Project Launches and Lesson Learned Database deployed across AMEC.

Oversee and Lead the overall quality function of the corporation and the effectiveness of the quality management system in North America, ISO/TS 16949 certification + VDA 6.3

Establishing the Customer Care department to implement corrective actions as required to supplier & Customer problems, great improvement in customer perception for customer service in North America. Response time from 46 to 14 Days on CARs closure, Technical support team and customer visits were stablished.

Implement & Maintain a QMS assessment process to monitor and achieve the local & corporate objectives. Great Results in past 4 years – ISO / TS 16949 Pass on external assessments.

Work with Operations & suppliers on the Continuous Improvement Process through the application of quality tools and techniques such as OPF, visual management, error proofing devices, and reaction policy. A new Quality Laboratory and metrology with capacity for analysis on parts testing was installed.

Ensure that products and services meet customer needs and expectations to fulfill corporate quality objectives, supporting our corporate Quality Policy by shipping products defect free and on time.

8 new product Launched in NA from beginning to end (APQP and QA Roadmaps), insuring that manufacturing process capabilities match customer requirements. 66 MDD on additional sales per year.

Create and sustain a culture that is based on continuous improvement in manufacturing process and customer care, Internal & External, achieved World class manufacturing with less than 6 PPM in Customer complaints.

Taking the overall lead for significant customer and internal quality issues. Being a “hands on” leader and develop a plan to resolve the issue, communicate the plan and progress for that plan to the organization including Customer Visits & assessments.

Identify areas where product or service quality in our processes and supplier base requires corrective action, implement and monitor the effectiveness of the solutions. Internal Quality – 2,766 PPM, Supplier Quality – 4 PPM, Customer Quality – 6 PPM

NIDEC Automotive Motor Americas - NAMA

Operations Director

Mar 2013-Dec 2014.

Lead Overall operation on day-to-day basis in 3 NIDEC Facilities.

Lead Departments coordination to achieve company Targets. KPI’s Daily Reviews. yearly Improvement on Efficiency (+12%), Labor Cost (-28% of sales), Material Cost (-3% of sales), Customer PPM < 5, Logistics costs (-21% of sales), Empty space (+42K Sqft). Safety 412 days free of accidents, Turn Over (+6%), total yearly sales of 184 MDD

Responsible to operate under Corporate and government policies and regulation, including Employees Safety.

Customer Focused oriented.

Cost, Quality & Delivery Improvement programs- 3Q6S – KAIZEN Program

Implement strict budgetary control for OH, Material, Labor, Logistics cost & Capital Investment.

P & L responsibility overall. Turnaround from a lost to profitable business. (-9% to +8%)

Organizational development program.

Policies Development and Implementation.

Represent & Report status of operations department in the board.

NIDEC Automotive Motor Mexicana- NAMM

Plant Manager

Jun 2011-Feb 2013.

Lead plant operations to achieve Customer satisfaction and financial targets supported thru 3Q6S initiative.

Daily customer focused - Delivery, Cost and Quality.

P^L results responsibility thru a good management system and cost control of the operation. (OH, Material, Labor, Logistics & CAPEX),

Strategic Planning and organizational development.

Plant direct Labor efficiency improvement in (+19%) of sales.

Maintain the Juarez Plant operations in compliance with Corporate, USA and Mexican legal / policies or requirements. 2 New programs launch at manufacturing side.

Quality Improvements programs to reduce/eliminate risks. Customer Quality improved from (142 to 6) PPM.

Sales daily analysis– Sales increased from 83 MDD to 143 MDD per Year.

Cost improvement Projects such as KAIZEN, OPF, Scrap teams and Lean tools implementation with more than 4 MDD on cost savings per year.

Lean Manufacturing techniques implemented to improve operational performance. Inventory WIP reduction in 84%, Scrap cost (-34% of sales), delivery (+22%)

Six Sigma teams program for continuous improvement were trained and stablished – 6.1 MDD on savings in 2 Years.

Nidec Corporation- NMA

Operations Manager

Jan 2009-May 2011.

Leader & Direct responsible for the day to day plant operations.

Total yearly sales of 83 MDD

Customer focus - Delivery, Cost and Quality (North America, Europe, Africa and Asia.)

Full responsibility of areas such as Maintenance, Production, Logistics, Quality, Industrial Engineering and HR management areas.

P&L full responsibility thru a good Operational management system:

oIncluding Plant efficiency, Cost control, compliance of Corporate, USA and Mexican legal / policies, strategic Planning, Organizational development, New Project launches, Quality Improvement and risks elimination, Sales monitoring and cash flow activity.

Cost Reduction Projects.

VALEO-NIDEC CORP- North America motors and actuators.

Business Unit Manager

Aug. 2006 – Dec 2008

Leader of Production, Maintenance, Industrial Engineering, Quality, customer service and production planning areas to achieve P^L strategy and customer satisfaction.

Total yearly sales of 64MDD –

Daily customer interaction to achieve Quality, Cost and Delivery targets.

Oversee Day-to-Day operation and following KPI’s

oProfit and Loss results for continuous improvement

oBudget & FCST control for:

Sales FCST achievement, Labor Control, OH Expenses, Inventory, Productivity, Internal Quality & Cost of Non-Quality.

VALEO CORP – North America Motors & Actuators.

Plant Quality Manager

Oct- 2005 – Aug 2006

Continuous Quality Improvement Process Leader to Consolidate 2 major customer business and enhance trusting and relationship.

QRQC (Quick Response Quality Control) program Launch at North America facilities.

Six Sigma Training at professional levels for Quality, Cost and Delivery improvements.

Leader responsible to reduce Customer PPM in Juarez from 1214 to 150 within a year – Processes Stability focused.

Value Creation approach through a Quality team re-organization to improve Productivity, Quality and Customer Overall Quality perception.

Re-stablish basic Quality function such as Calibration System, Warranty (customer care) function, SQA and QMS.

EATON, CORP – Eaton Electrical Division-Juarez, Mexico

Divisional Quality & Environmental Manager.

1999- Oct.2005

Champion and Full support to 6 Eaton Facilities in Mexico and Caribbean countries from Environmental & Quality Corporate Strategies.

leader to review quality department structures to optimize QA functions and increase productivity. Develop and Establish quality programs to support corporate and local quality policies and Business Systems.

Leader of the Continuous Quality Improvement process in the facility using Six Sigma tools, the Corporate Quality System and lean tools (PFMEA, FTA, PCP, SPC, 8D’s, DOE, MSA, VSM, OPF, Error proofing). Major achievements, Reduction on 13% scrap cost, 54% Internal PPM rates, 52% Warranty PPM.

Customer focus oriented. Improved customer satisfaction by implementing survey programs and new procedures to anticipate customer expectation.

Leader of the Environmental Management system (ISO 14001:1996), EH&S corporate directives implementation and government law requirements. Core team member

Development of a Warranty/Customer complaints department, a successful implementation of strategies with a positive impact in customer satisfaction rating,

Leader of cost out projects to support business strategy.

Business System strategy deployment. Responsible for full deployment of PPTK (prescriptive process tool kit) for quality continuous improvement

Leader of Operational improvement teams to support company strategies. (Customer focused Quality and continuous Quality improvement team)

Leader of Product Relocation projects to Juarez, Mexico as part of the company Low Cost Country sourcing initiative.

Corporate international auditor for Quality System (ISO 9001) and Environmental Health and Safety programs, (ISO 14001 + 26 Worldwide corporate policies)

Technical trainer for professionals on Lean, Six Sigma and basic Quality tools, and Zenger Miller.

Production Manager. (1998-1999), Quality Assurance Manager. (1995-1997)

Lead Production supervisor. (1993-1994), Quality Engineer. (1989-1992)

References Available upon request.

Latest Revision: 07/04/2016

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