Customer Service Data Entry
Resume:
Abriela J Cavalier
***** ***** ****** **. ******, Tx. 77338
*******.********@*****.***
Ph: 504-***-****
Summary
Seeking a career in accounting with a corporation to utilize my accounting expertise and add profitability to the corporation.
Unit Clerk FEB 2016 - SEPT 2016
West Jefferson Medical Center Marrero, La
●Welcomes visitors by greeting visitors, in person or on the telephone; answering inquiries; relaying calls to patients; giving directions; referring inquiries to nursing and physician staff.
●Establishes patient record by preparing folder; assigning patient number; completing patient identification information
●Arranges discharges by notifying business office and patient transporter service.
●Secures patient information by completing data base backups
●Maintains patient confidence and protects hospital operations by keeping information confidential.
Cashier Jul 2010- Jan 2016
H.E.B Corporation Humble, Texas
●Receive payment by cash, check, credit cards, vouchers, or
automatic debits.
●Issue receipts, refunds, credits, or change due to customers.
●Assist customers by providing information and resolving their complaints.
●Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
●Process merchandise returns and exchanges.
●Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
●Cash checks for customers.
Data Entry/Filing Clerk Jan 2014-May 2015
Texas Southern University Houston, Texas
●Answer phones and greet clients warmly, Reroute calls to appropriate staff.
●Provide input on developing new workshops and initiatives for students.
●Be available to mentees and provide information to students and staff.
●Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
●Retrieve files for personnel. Perform data entry. Take and deliver mail to president office.
●Encourage idea sharing, team building and a positive work environment amongst team-mates
● Encourage idea sharing, team building and a positive work environment amongst team-mates.
●Play an active role with Orientation week, welcoming students to campus.
Customer Service Representive Jun 2009-Jun 2010
TJMAXX Corporation Humble, Texas
●Provided financial services to customers.
●Participated in the development of client relationships.
●Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
●Keep records of customer interactions or transactions, recording details of inquiries,
complaints, or comments, as well as actions taken.
●Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance
orders, using computers.
Education
BBA: Finance 2015
Texas Southern University Jesse H. Jones School of Business Houston, Texas
GPA: GPA: 2.84
Finance GPA: 2.9
Community Service
Volunteer, Houston Elderly Center, 2009
Collection Volunteer, Quilts for the Homeless, March 2010-2012
Awards
Outstanding Achievement in Customer Satisfaction, 2014
Honor Roll: Fall 2013- Spring 2015
Contact this candidate