Healthcare Administrator - Process Improvement

Claudia E. Estrada 626-***-****

Baldwin Park, CA

********@*****.***

Healthcare Administrator

Executive Profile

Performance-driven leader with over a decade of healthcare management experience and track record of delivering quality programs and services

Currently steering program with $15M annual operating budget

California Awards for Performance Excellence (CAPE) examiner

Finalist, Senior Care hero Award

Successfully developed and implemented ALTA, an innovative service recovery tool currently used by AltaMed

Six Sigma Black Belt Certification (pending)

Expertise in driving full scope program and organization operations spanning human resources, policies/procedures development and implementation, program enrollment processes, quality assurance, and regulatory standards compliance through client/consumer consulting and counseling, investigations, service provider/resource coordination, community outreach/relations, reporting, administrative, and budgeting/financial

Comprehensive background in ensuring critical adherence to regulatory standards; spans HIPAA, CMS, DHCS, DPSS, DDS, DHS, DCFS, Department of Education, Office of Long Term Care, and Title XXII, among others

Excel in strategically prioritizing, planning, coordinating, and managing programs and operations to maximize use of resources, optimize productivity and efficiency, control costs, and achieve aggressive goals

Motivating, hands-on leader who successfully builds and directs high-performance teams; includes recruiting, hiring, placement, training, evaluation, and corrective actions

Dynamic communication and interpersonal relation skills instrumental to productively interfacing with all stakeholders; bi-lingual English and Spanish

Technology savvy, with skills in MS Windows, Office Suite and Visual Basic along with Adobe Suite and HTML

Career Track

Program Director, AltaMed PACE-El Monte, CA 2009-Present

Recruited to steer Program of All inclusive Care for Elderly (PACE) operations, with operating budget of $15M annual; strategically review operating expenses, identify and address budget variations and allocate resources to achieve budgetary goals

Consistently ensure compliance with regulatory and cross-functional agency guidelines; includes HIPAA, CMS, DHCS, Department of Education, and Office of Long Term Care, as well as quality standards, policies and procedures

Effectively recruit, train, develop, coordinate, and direct personnel including managers and administrative support staff across all areas of operation; expertly evaluate employees and assess competencies to assure optimal performance and implement corrective actions

Proficiently manage enrollment, assessment and disenrollment processes in alignment with policies, procedures and program objectives

Successfully build and maintain productive relationships with regulatory agencies, community advocates and family members

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Program Director, People’s Care, Inc-West Covina, CA 2006-2009

Spearheaded multiple social service programs from concept and development through implementation and ongoing direction

Actively hired, trained and directed 100+ staff supporting program operations

Directed compliance and training department regulated by DPSS, DCFS, DDS, DHS, Regional Center, and Ombudsman; included facilitating compliance with Title XXII and all Regional Center regulations

Program Manager, Arriba!-Altadena, CA 2004-2006

Steered program and overall organization operations, consistently ensuring adherence to Title XXII and all Regional Center regulations

Built and led team of 80+ staff to consistently deliver quality assistance to individuals with developmental disabilities; managed human resource functions ranging from recruitment, hiring and placement through orientation/training, performance evaluations and terminations

Optimized performance by successfully designing and implementing new employee handbook and emergency procedures manual along with policies and procedures

Service Coordinator, San Gabriel Pomona Regional Center-Pomona, CA 1996-2004

Proficiently managed delivery of services focused on developmentally disabled young adult through geriatric populations

Effectively conducted interviews and consulted with consumers to define individual needs and coordinated with appropriate resources to provide customized services

Spearheaded investigations of reported abuse and neglect and presented regulatory agencies, including APS and CPS, with detailed reports

Expertly provided crisis intervention, training and counseling services to consumers and families along with various service providers

Education & Professional Development

BS, Behavioral Science and Business, University of La Verne-La Verne, CA; 1995

Six Sigma Black Belt Certification, Acuity Institute; pending 11/2016

Community Leadership

Volunteer and Paid Contractor, Board Resource Center; 2007-present

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