Medical Office Receptionist

Paulette Walker

**** ******* *****, *******, ** 39209 – (C) 769-***-**** – ****************@*****.***

Summary

Dedicated Office and Medical Assistant skilled with technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff.

Highlights

Maintains strict confidentiality • Understands mobility assistance needs

Medical Manager Software • Able to lift up to 50 pounds

Electronic Medical Record (EMR) software • Patient-oriented

ICD-9 coding • Financial aptitude

Interpreting instruction

HIPAA compliance

Patient-focused care

Team player with positive attitude

Accomplishments

Scheduling

•Managed daily schedules for doctor and nurse practitioner averaging over 50 patients daily.

Multi-tasking

•Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.

Administration

•Answered multiple phone lines, transferred calls to corresponding desk, filed patient records and billed accordingly.

Customer Service

•Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Medical Records

•Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Experience

Magnolia Medical Group June 1999 to June 2013

Medical Office Assistant & Coordinator

Jackson, MS

Main duties provided support to a physicians and nurse practitioner in a busy medical office. Expertise includes verifying insurance coverage, records reviews and schedule maintenance. Duties includes answering a high volume of incoming calls while handling in-person inquiries from clients and patients, hospitals and specialized medical clinics; registering patients, scheduling appointments; recording and filing patient medical records while entering orders and information quickly and accurately using Practice Partner database.

Maintained patient privacy and confidential patient information. Prepared for HIPAA reviews, ensuring required brochures and pamphlets were available to patients in all clinics. Organized, updated and maintained over 1000 patient charts ensuring HIPAA compliance.

Organized files, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Managed daily office operations and maintenance of equipment.

Education

University of Southern Mississippi 1986

Emphasis on courses in Business Administration

Hattiesburg, MS

Hinds Junior College 1982

Associate of Arts: Business Administration

Raymond, MS

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