Customer Service Manager
Resume:
Jacquelynn S. Epler
PO box *** Ephrata WA 98823 928-***-**** ***********@*****.***
Overview
Manufacturing Professional with over 15 years’ experience in all manufacturing job titles from hourly to salaried upper management positions. Excellent written and oral communication and documentation skills, known for setting the bar regarding productivity levels. I am a proactive self-starter known to initiate process and improvements, solution and detail oriented. Education
Western International University Associate of Arts in Business Volunteer Work
Sumpter Planning Commission 2010-2011
Baker County Chamber of Commerce Volunteer Committee Secretary 2010-2011 President Baker County Head start Parent Committee Employment History
Baker County YMCA
Fitness & Membership Director 5/2016-Present
Main Responsibilities: Directs all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned staff. Develops, plans and implements new procedures and methods to achieve strategic goals to improve the Centers overall performance. Formal written communication with the public, and partners throughout Baker County. Support CEO in providing membership data on a monthly basis to report to Board of Directors. Establish client letters to mail out, phone, E-mail, and face to face interaction with members on a daily basis. Precision Castparts Corp / Airfoils LLC Milwaukie, OR 2011-2016 Wax Technician III
Main Responsibilities: Continuous Improvement in front end operations, Data entry of Process Variances throughout operations, Outsourcing contact for wax department, Maintain and manage outsource inventory Wax Second Shift Supervisor
Main Responsibilities: Report on daily throughput levels for 3 departments, Manage employees and performance daily, Performance reviews, Daily Trackers on efficiencies and workmanship. Direct support to area manager and plant general manager regarding bottom line department performance.
Wax Production Lead
Main Responsibilities: Assembler, Certified Trainer TATS, Safety Representative, and Incident Investigator. Basic clerical support to supervision and engineers including all aspects of daily reports and monthly inventories of efficiencies and employee performance. Oversight of several of manufacturing activities with a focus on meeting production targets / goals. Ensure that production processes meet quality standards, compliance with OSHA regulations, ensure that PPC meets customer requirements. Compiled reports such as daily commits with a focus on throughput and quality detailing out production progress throughout the day Due to PPC expectations of high standards, it was my duty to conduct individual employee inspections to ensure that those requirements were being fulfilled. During this time of employment, I accepted the role of Supervisor I, 2nd shift for the front end which included four departments; my tasks included daily performance, employee relations, and general data collection for each department; general computer work including but not limited to pivot tables, excel, word and PCC data collection software Page 2 of 2
Scoop-n-Steamer Restaurant Sumpter, OR 2009– 2011
Manager, Server, Trainer
Main Responsibilities: Managed up to (6) - team members. Responsible for customer service, running full restaurant and lodging, financial responsibility for all daily accounting which included accounts receivable and accounts payable, worked closely with food service reps to ensure low cost and high quality intake. Worked closely with the Baker County Chamber of Commerce for advertisement purposes and tourist information
Homestead Realty LLC Sumpter, OR 2007 – 2009
Administrative Assistant/Support Staff
Main Responsibilities: Manage all MLS listings in office and on database. Responsible for inputting all listings for office on database, all customer inquiries by phone and walk in, responsible for advertisement runs, created all ad runs and design for office, physical accounting for monies and deposits, worked closely with local title companies, created comparative market analysis for Owner as needed, provided top notch customer service for the business. High Computer usage, Multi phone line, Outlook, cover support for walk-in clients, all aspects of clerical support for the office to support principle broker and other affiliates. US Bank OR 2006 – 2007
Personal Banker
Main Responsibilities: Responsible for performing intermediate duties and support related to branch operational activities and financial services. Process all new account transactions; assist customers in their selection of various accounts and financial services; cross-sell the Bank's products and services; open, maintaining and closing of all account types; perform branch clerical duties; promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services
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