Customer Service Representative

Resume

CHEKLAT Zahia

Email address *********@*****.***

Mobile 416-***-****

Home phone 289 837 3680A

Address **** ******* **** ** ********

L6M 1L3

OBJECTIVE

Seeking a full-time/ part time challenging position, where my skill, education and experience can be utilized to their fullest potential.

HIGHLIGHTS OF SKILLS AND QUALIFICATIONS

Excellent organizational and time management skills.

Strong inter-personal skills.

Highly professional in verbal and written communication skills in two different languages: English, French.

Able to function as a strong team player or work independently as required.

Excellent analytical and problem solving abilities.

Professional, resourceful and flexible.

Strong background in all aspects of finance and accounting.

EXPERIENCE

Teacher, from 1998 – Presently

October 2014

Success Tutorial School (Scarborough) French Tutor

Preparing English and French lessons such as grammar, vocabulary, writing and speaking skills to students of different levels following Ontario Curriculum.

TOIC and ESL Instructor Amideast, Amman (Jordan) from 2009 - June 2012

Prepared subjects for English Diploma such as Listening / Speaking skills, Grammar and Reading comprehension for different levels .

Used various materials such as audio resources.

Used a systematic plan of lectures / discussions.

Facilitated Role-plays.

ESL Instructor at DAR EL HEKMA College, Jeddah,

Saudi Arabia from Jul. 2006 – Dec. 2008.

Prepared subjects for English Diploma such as Listening / Speaking skills, Grammar and Reading comprehension for different levels .

Used various materials such as audio resources.

Used a systematic plan of lectures / discussions.

Facilitated Role-plays.

ESL Instructor Al IBDA’A SCHOOL – Jeddah, from Sep. 2005 – Oct. 2007

Prepared subject for English (Spelling, Reading and Language) for different levels.

Assigned and corrected exams and homework.

Evaluated the progress of students and discussed results with the parents.

ESL Instructor SAUDI CULTURAL CENTER, Jeddah 2004.

Taught English as a foreign language to levels ranging from Beginners to Advanced.

Used various Audio-Visual Resources and techniques such as Lab.

Used systematic plan of lectures and discussions.

French Teacher MARIA SECONDARY SCHOOL, Scarborough (Toronto) CANADA

Teacher, 1998 – 2002

Prepared subject material for French, Accounting and Economics classes.

Taught students using a systematic plan of lectures and discussions.

Assigned and correct exams and homework.

Evaluated the progress of students and discussed results with parents.

Participated in staff meetings, educational conferences and teacher workshops.

Customer Service Representative (Bilingual English - French) 1998

S&P DATA UNIVERSITY, Don Mills (Toronto) CANADA

Performed call center representative’s tasks for CANTEL AT&T (inbound and outbound calls).

Sold cellular phones and provided after sale service.

Handled customers complaints such as billing and troubleshooting problems and help them with appropriate solutions.

Financial Analyst, 1990-1997

National Company of Data Processing and Systems (Algeria).

Accountant Executive 1989 – 1990.

National Company Of Appliances. (Algeria)

Consultant, 1989

Algeria International Consult.

EDUCATION

CANADA COLLEGE

Obtained Certificate Of Teaching English to Speakers Of Other Languages.

UNIVERSITY OF ALGIERS

Obtained Bachelor’s Degree in Commercial and Financial Sciences, 1988

REFERENCES

Available upon request.

Contact this candidate