Strategic and Operations Manager

Beverly J. Green

**** ** ******** **, ******, TX 75035

214-***-**** / *********@*********.***

Strategic Consultant/ Senior Project Manager / Business Analyst

SUMMARY OF QUALIFICATIONS

An accomplished, results-driven leader providing strategic solutions to complex issues that result in positive bottom line impact. A team leader aligning with multiple business units to drive project initiatives and achieve company mission and vision. Innovative perspective on enhancing operational and technological processes that improve business performance and growth. A recognized partner for building and maintaining client/vendor relations. Reputation for developing high-performing teams through enhanced leadership and coaching practices.

Key Strengths:

Executive/Strategic Leadership Consultant & Coach Project Management Financial Services Telecommunications

Default/Asset Management Risk Management Budget Management Strategic Planning Operations & Technology

Client Relations Vendor Management Quality Control Process Improvement Compliance Policies & Procedures

Cost Reductions Analytical Skills Contract Negotiations Market Analysis Financial Analysis Customer Service Recruiting/Staffing/Mentoring Team Building Presentation Skills Interpersonal Skills Organizational Skills Verbal/Written Communication Skills Goal Setting Problem Solving Self-Starter MS Office Certified Professional Coach

SELECTED ACCOMPLISHMENTS

VRM Mortgage Services, Inc. – Director of Client/Vendor Operations 5/2013 – 6/2015

Influenced company’s bottom line by 25% through strategically increasing profits, controlling losses and meeting objectives.

Provided leadership and direction for Client/Vendor Operations team to build structure, ensure adherence to policies/procedures and deliver internal/external customer satisfaction.

Established working relationships with Client/Vendors through contract negotiations and SLAs, effective communication, leadership, and respected knowledge of the business.

Achieved highest percentage (17%) of Client’s (VA) socio-economic requirements (5%) for diversified vendor spend.

Exercised innovative thinking to devise initiatives to adapt to new changes and drive staff motivation through effective coaching.

Executed first-time KPIs/Metrics for staff and vendors to adequately measure/monitor performance, determine benchmarks, identify training and development needs; achieved 92% of productivity goal within first quarter of implementation.

Managed complex projects from inception to completion; led cross-functional business meetings; ensured alignment, risk management, timely deliverables and budget controls.

Implemented oversight methodologies to mitigate risk, identify root cause challenges and process and technological gaps.

Partnered with IT and business unit leaders to refine automated processes and create analytic/systemic tools to enhance resources and operational efficiencies.

Bank of America – Strategy Analysis Consultant/Coach (Contractor) 12/2011 – 8/2012

Consulted with Executive leadership on strategic solutions and analytical reviews of Dashboards, Trend reports and business processes; reduced Presale Foreclosure losses and achieved business unit goals within 3 months of implementation.

Conducted forecast benchmarking to drive strategic decision making to reduce losses and improve processes.

Created training tools for analysts to adequately review and document portfolio performance; increased performance by 15%.

Coached analysts on reviewing qualitative and quantitative data to strategically balance gains and losses.

Accurately assessed team competency and capacity to perform strategic analysis on Presale Foreclosure portfolio; ensured skill sets were aligned with appropriate business areas.

Freddie Mac – Sales Strategy/Operations Manager 12/2003 -10/2005, 9/2007 – 12/2011

Managed a team of strategic specialists to exercise effective marketing decisions to achieve consumer and business satisfaction and meet sales goals.

Selected to lead multiple projects to streamline operational and technological processes and enhance team efficiencies.

Collaborated with senior executives on strategic alternatives that ultimately reduced credit losses by over 25% through accurate assessment of future and historical market trends.

Conducted regional training with vendors to educate, address and resolve concerns, build relationships and reward performance.

Built a high-performing Oversight Team to monitor/measure 3rd Party outsourcing performance and manage quality control.

Created scorecard objectives and standards to gauge team/vendor performance; exceeded 3 out of 4 objectives.

Managed consumer/vendor escalations to exercise due diligence, ensure sufficient resolution and prevent reputational risk.

Saved the company over $1M through executing strategic business decisions by partnering with cross-functional units.

Achieved best in class recognition for industry compliance by creating best practices and adherence to policies/procedures.

Beverly J. Green

7550 St Stephens Sq, Frisco, TX 75035

214-***-**** / *********@*********.***

Fannie Mae - Regional Sales Operations Manager (National Property Disposition Center) 10/2005 – 11/2007

Managed alternative strategies to balance portfolio accuracy; achieved highest rate of return on challenged inventory.

Reduced credit losses over 40% by effectively executing strategic business decisions on Default asset dispositions.

Consistently led team to exceed monthly sales goals by over 20% through collaboration, strategic planning, coaching and mentoring.

Developed/implemented vendor and staff scorecards/metrics; improved performance and results by 25%.

Ensured consumer satisfaction through effective management of vendor adherence to policies/procedures.

Trained team to analyze market trends to aggressively drive execution on challenged inventory and meet goals.

Achieved satisfactory audit rating through adherence to company policies/procedures and SOX compliance.

Millennium Realtors – Realtor 12/2001 – 12/2003

Negotiated win-win contract transactions for clients, educated clients on first-time homeownership and market analysis.

Performed comparative market strategy analysis to assist clients with real estate purchases and build service confidence.

Communicated and developed relations with mortgage lenders and loan officers to determine best-fit products for clients.

Closed nearly $1M in sales within 3 months of initiation.

XO Communications – Sr. Project Manager/Business Analyst 10/1998 – 10/2001

Managed teams to deliver JAVA/ORACLE software application projects from inception to completion and conducted testing for quality.

Prepared project schedules, project plans, risk assessments, business cases, and gathered business requirements for multiple projects; achieved 95% project completion rate.

Improved company profits by 15% through effective strategic planning, forecasting and budgeting for multiple projects.

Maintained ongoing communication with IT and Business Unit leaders to ensure adequate resources/support was provided; alleviated issues that negatively impacted project productivity.

Bank United - Assistant Vice President/Branch Manager 1/1997 – 9/1998

Managed and grew a full service branch bank with assets totaling over $200M through strategic and analytical planning.

Increased bank customer flow by 15% each quarter through creative sales, strategic marketing, promotional campaigns, and delivering excellent customer service.

Reduced staff turnover by 20% through effective recruiting, training, coaching/mentoring and performance recognition.

Ensured adherence to industry compliance and received highest ratings on branch audits.

NationsBank of Texas, N.A. - Banking Center Manager 1/1993 – 1/1997

Managed the day-to-day operations of a branch bank with a financial portfolio in excess of $100M.

Led team to achieve monthly goals through collaboration and delivering excellent customer service; 3-time winner of Gallup Poll customer survey.

Provided one on one interaction with customers to develop and maintain relations and build customer confidence.

Partnered with cross-functional business units to expand portfolio revenue; increased customer base and portfolio by 25%.

Recruited, trained, coached and promoted personnel; reduced turnover by 20%.

PROFESSIONAL EXPERIENCE

VRM Mortgage Services, Inc. – Director of Client/Vendor Operations 2013 - 2015

Bank of America – Strategy Analysis Consultant/Coach (Contractor) 2011 - 2012

Freddie Mac – Sales Strategy/Operations Manager 2003 - 2005, 2007 – 2011

Fannie Mae - Regional Sales Operations Manager (National Property Disposition Center) 2005 - 2007

Millennium Realtors – Realtor 2001 - 2003

XO Communications – Sr. Project Manager/Business Analyst 1998 - 2001

Bank United - Assistant Vice President/Branch Manager 1997 - 1998

NationsBank of Texas, N.A. – Banking Center Manager 1993 - 1997

EDUCATION

Amberton University, Master of Business Administration - Strategic Leadership

University of Houston, Bachelor of Science - Business & Commerce

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