Customer Service High School

**** ***** ****, ********** ***** House, OH ***** 740-***-**** **********@*****.***

Douglas Scott

Objective

To use my experience and training to obtain a job that will challenge and support my existing abilities and a job that will use my knowledge and experience while allowing me to achieve more responsibility with a growing company.

Experience

June 2009-present

EAST Ambulance

Leesburg, OH

Dispatcher/Station Coordinator/EMTB

Dispatching crews for care and transportation of patients

Managing operating costs

Supervising and scheduling employees

Facilitate CPR and First Aid training

Inventory of trucks and supplies

Managing paperwork and billing compliance

Transportation of patients

Patient care while they are being transported to hospitals, nursing homes, etc.

Monitoring vitals, breathing and circulation of patients during transportation

November 2000-October 2008

Yellow Transportation

Columbus, OH

Dispatcher/Senior Operations Supervisor

Coordinating pick-ups and deliveries

Supervised drivers

Resolved customer service issues

Managed dock workers, freight flow and staff productivity

Safety Team Leader

Ensured all safety standards were being followed

Facilitated monthly safety meetings

March 1995-November 2000

Prestige Delivery Systems, Inc.

Columbus, OH

Expedited Operations Manager/Dispatcher

Supervised dispatch staff and over 100 independent contractors

Raised profit margin 7%

Dispatched drivers in Columbus and Dayton

Responsible for error free deliveries and customer service issues

Routed drivers to ensure efficient and correct service

Education

September 2007-May 2011

Southern State Community College

Hillsboro, OH

Associates of Applied Science in Emergency Services

September 2007-May 2011

EMT-Basic Certification

Southern State Community College

Hillsboro, OH

1979-1982

Brookhaven High School

Columbus, OH

High School Diploma

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