Customer Service Office

Lorrie Brainard

**************@*****.*** 704-***-****

Objectives

My objective is to find a long term position in the administrative/marketing field. One where I can utilize my years of experience in the day to day functions of an office and beyond. To include customer service, HR functions, training, marketing, records management, payroll, collections, marketing, as well as various management skills within a professional organization. I would like to work with a company that will enhance the skills I already possess as well as provide the opportunity for further growth and advancement.

Education

Rowan Cabarrus Community College

Not yet completed A.S.S Business

A.L. Brown High School/Pasadena High School

Diploma

Life/Accident License Real Estate License

Experience

Speedway Auto Auction of Charlotte 244 Hwy 49 S. Concord NC 28025

Office Manager November 2013– July 2016

Successfully manage the recruiting, hiring, training of entirely new office staff needed to open a new auction in the Charlotte area.

Assisted with developing auction policy and procedures

Effectively oversee the day to day operations of a growing business.

Work closely with upper management to ensure that policy and procedures are upheld in a consistent manner while focusing on the bottom line.

Maintain confidential employee records including PTO eligibility and Workers Compensation claims.

Approved payroll for 35 employees

Reconciliation of daily banking deposits and wires

Conduct weekly Collections meetings as well as oversee timely collection of funds due

Maintain numerous weekly reports for upper management as well as various clients

Responsible for recruiting, hiring and training new employees as well as conducting exit interviews when necessary. Also, conduct employee reviews on bi-annual basis.

Develop and maintain good working relationships with clients, lenders and key people within the auto industry.

Suggest and help implement various marketing/promotions for our clients and business

Consistently provide top notch customer service in an ever changing environment

Various other data entry and managerial duties

Waste Management Balfour Quarry Rd Granite Quarry NC 28146

Operations/Dispatch March 2012 – October 2013

Responsible for routing incoming calls to drivers

Assist in the daily routing of drivers in order to be timely and efficient

Month end reports

Manage end of day check out of drivers

Monitor driver and labor time to ensure DOT regulations are meet and reduce overtime costs.

Monitor driver productivity, service, and safety targets are met

Assist with data collection and input using Compass, MAS, OBC and Office

Communicate and follow up with sales opportunities and problems at customer site

Submit DVIR reports

Ensure customer service is a top priority

Various other office duties and functions in an ever changing environment while maintaining a stress free environment and professional attitude in order to get the tasks done.

Aflac HQ 1932 Wynnton Rd Columbus GA 31999

District Sales Manager May 1995 –July 2012

Owned/Operated a full service insurance office.

Successfully managed the recruiting, hiring and training of sales team and support staff.

Responsible for claims filing, in coming leads and referrals, client Q and A.

Assisted accounts with billing, payroll deductions, enrollments, pre-tax programs, etc.

Conducted weekly training with all sales associates.

Marketed in multiple area publications, online, as well as B2B

Responsible for growing the district --which became #1 in state

Research and track competitors’ products, markets, etc. for strategic matters

Conduct team building functions quarterly.

Maintained confidential and personal information according to HIPPA rules and regulations.

Was named State Ambassador for the Aflac Cancer Center –responsible for acquiring contributions through various fund raisers as well as being spoke person for State.

Various other day to day office duties and functions.

Summary

I feel my experience in various office/field environments has allowed me the advantage of acquiring a working knowledge from start to finish in building a business to great success. This includes team/self-motivation, customer service, stress management, professionalism, leadership, time management, patience, confidentiality, plus many different computer skills and organizational skills. I am a fast learner who can work unsupervised and I strive for perfection in all aspects of my career.

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