MOHD ALAM

Mobile: +** – 828-***-****

Email- acwq7t@r.postjobfree.com

Add: H.No.-5182, Ist Floor, Gali Sultan Yar Khan, Ballimaran,

Chandni Chowk, Delhi – 110006

Carrier Objective:

To contribute and participate in growth of an organization by making a carrier in a professional environment which provides a challenging work culture and opportunity to develop my skills.

Academics

Examination

Discipline / Specialization

Board/ University

Graduation

Science

A.M.U Aligarh

Intermediate

Science

U.P. Board

High School

Science

U.P. Board

Computer Skills:

MS Word, MS Excel & MS PowerPoint & basics of internet,

English Typing: 30 w.p.m. with Accuracy more than 95%.

Operating Systems: Windows 2000, 2003/XP, Windows2007.

PROFESSIONAL Experience

1. Valion Infosystems Pvt. Ltd. Oct 2012 to till Date

Designation : Support and Marketing Executive

Valion Infosystems Pvt. Ltd. is running web portal www.urbanhomez.com. Urban Homez.Com is an online platform for home & office construction, renovation, design & decor. Providing people with everything they need to construct and improve their homes & office from start to finish. UrbanHomez connects homeowners with thousands of top architects, interior designers, contractors, and suppliers in their city and across the country.

Job Responsibilities:

To review the business profile details submitted by providers or members & verify, approved business profile,

Preparing internal data report for the team,

Maintaining CRM,

Supporting new joiners while in their ramp up phase.

To update team on frequently committed errors & new updates

Managing the time office- Attendance & Leave Management, Salary

Maintaining weekly & monthly dashboards for team mate.

2. Genpact Jaipur Nov 2010 – June 2012

Designation : Customer Care Executive

Process : Uninor

Uninor is one of telecommunication companies in India. And Platinum & Gold is the most elite segment of Uninor Customer, which service high end users.

Job Responsibilities:

Solve customers’ queries, update requests & escalating complaints related to network related issues,

Floor support & to help teammates in solving their queries,

Handling escalated calls & trying to resolve the queries at front end,

Help customers in non-critical mobile trouble shooting

STRENGTHS

Positive Attitude and Sincere for job

Want to more learn, willingness working hard

Self-Motivated.

PROFESSIONAL PROFILE

Father’s Name : Mr. Mohd.Hishamuddin

Date of Birth : 03rd June 1987

Nationality : Indian

Sex : Male

Marital Status : Unmarried

Language Proficiency : English, Hindi & Urdu

DECLARTATION

I hereby declare that all the information mentioned about me is true according to best my knowledge and belief.

Date :

Place : (MOHD ALAM)

Contact this candidate