Melissa Colgin L acwq2u@r.postjobfree.com

**** ******** ***** 804-***-****

Richmond, Va 23231

OBJECTIVE

To participate in a work environment which is challenging and provides a means to grow within the company and enhance my current skills.

EXPERIENCE

CSX Trans Flo

2012 Present

Arrow Material Services R ichmond Va

● Create orders for shipping customers to load and unload product on the rail yard.

● Scale in and out trucks which are receiving or offloading product

● Maintain current customer business and ensure shipments are correct in inventory system. Revenue & Reservations / Sales Coordinator/ FD Operations 1996 2012 sent

Briggs Hospitality/ Midtown Hospitality Richmond, VA

■ Resolve complaints and offer resolutions to maintain customer loyalty.

■ Organize group reservations to assure accurate accommodations .

■ Take inbound reservation requests – group and individual.

■ Selling meeting space and coordinating on site meeting event needs

■ Maintain online rate structures along with consistent monitoring to comply with occupancy levels and needs. Negotiate Rates for company profiles.

■ Accounts Receivable and Invoicing

Reservations Manager 2007 2010

Outer Zone Sports, Midlothian, VA

■ Respond to accommodation requests via email or phone for team bookings and individuals for upcoming sporting events

■ Sending contractual agreements to clients involving requirements to be met for securing housing needs for teams with sporting events

■ Invoicing to hotels for commissionable services rendered

■ Maintain online data base of hotel information

■ Monitor online rooming lists for teams and secure definite accommodations with confirmation from hotels

Laid off due to lack of business

REGARDED IN ALL POSITIONS FOR

■ Effectively maintaining positive customer loyalty.

■ Ability to multi task

■ Effective problem solving prioritizing, and able to manage heavy work flow without constant supervision. REFERENCES

Helen Miller Richardson’s Rescue 804-***-****

Kathy Nolte VACU Security 8-04-837-****

Sarah Abel Moore Arrow Material Services 804-***-****