Customer Service Part Time

NAGESWARY A/P NAGARAJAN

NO.**C, JALAN WAWASAN */*, BANDAR BARU AMPANG, 68000,

AMPANG, SELANGOR DARUL EHSAN

* Phone: +601******** * Email: *******************@*****.***

CAREER OBJECTIVE

To obtain a full time position in a multinational which offers a professional working environment and enables me to develop my working experiences and my personality skills while meeting the corporation’s growth. And also seeking for a challenging career that enables me to succeed in dynamic work environment.

EDUCATION

Diploma in Medical Laboratory Technology 2009 - 2012

Sijil Pelajaran Malaysia 2004 - 2008

EXPERIENCE

-Customer Service Executive

2015 - current Petronas Dagangan Berhad

Handle and resolve customer complaints

Obtain and evaluate all relevant information to handle product and service inquiries

Provide pricing and delivery information ( Gas Home Delivery Service and Petronas station’s fuel orders )

Perform customer verifications for record purposes

Set up new customer accounts for Smartpay

Process orders, forms, applications and requests (Petronas Retail Stations, Smartpay accounts, Mesra Cards, Gas Home Delivery Service, Gift Cards )

Direct requests and unresolved issues to the designated resource

Manage customers' accounts

Keep records of customer interactions and transactions

Record details of inquiries, comments and complaints

Record details of actions taken

Prepare and distribute customer activity reports

Maintain customer databases

Manage administration

Communicate and coordinate with internal departments

Follow up on customer complaints and reports

Troubleshoot customer issues over the phone

-Administrative Assistant

2012 – 2015 Reliable Capacity Sdn Bhd

Responsible to keep proper filing of personal file of customers.

Prepare statement and invoices: Maintenance fee and sinking fund, water bills, Fire insurance and Quit rent invoices.

Provides a full range of administrative, clerical and office support.

Handle customer inquiries, complaints, billing questions and payment statement/ service request.

Handle customer’s payment: Maintenance fee and sinking fund, water, Fire insurance and quit rent.

Assist Building Manager to supervise, coordinate and manage day-to-day operation of shopping complex, residences and sohu.

Credit control and ensure timely and efficient collection of service charge, maintenance fee, water bill and others collectibles.

Prepare residents/ parking access card.

Receive complaints from mall tenant and resident and forward to department @ person in-charge for further action.

Prepare presentation materials for the perusal of Building Manager during meetings and conferences.

Prepare report such as Daily Collection Reports, Summary of Debtors, Summary of Service Charges & Sinking Fund and etc.

Prepare Payment Collection Listing at the day of closing account and bank in slip for cash and cheques.

Generate Statement of Billing, Ageing Report, Reminder Letter and others (including sorting and mailing work).

-Part time Tutor Kumon Tuition Center

2012

Monitoring and coaching student’s progress in Mathematic subject.

Providing guidance and advice to students on education and social matters

Updating records of student’s personal and education reports.

Keep students focused on studies by developing interesting study method

ADDITIONAL COURSES / ACHIEVEMENT

Excellent student of PMR examination 2006

Participant of National Physic Contest 2008

Secretary Assistant in Science and Mathematic Club 2008

Participant of National Service Program 2009

Dean’s List Student: Diploma Medical Laboratory Technology

PERSONAL PARTICULARS

D.O.B 03/01/1991

NRIC 910***-**-****

Nationality Malaysian

Gender Female

Marital Status Single

Contact this candidate