Management Information

HILARY N. ABEN

**** *********** **, *******, ** 77077

USA: +1-832-***-**** Email: *******.****@*****.***

Brief Summary

12+ years of leadership experience in Information & Knowledge Management processes and procedures.

Certified Informational Professional (CIP), TOGAF 9.1 Certified, ITIL Certified, and EMC-Documentum trained professional and have undergone rigorous training in Business Development activities.

Current assignment: Senior Principal Consultant for NTT Data Inc.

Selected Experience

Senior Principal Consultant

June 2015 to August 2016

NTT Data Inc. – Houston, TX

Worked closely with IM Managers and IT managers to implement SAP business processes.

Adopted a standard system to manage priority information and to support workflows and reporting

Conducted requirements and design specifications – workshops with business process owners, IT and audit to developed reports types and permissions

Created a change network to conduct training, end user adoption, mitigate change impact assessments, communications, and stakeholder engagement for the company.

Designed the comprehensive delivery strategy including stakeholder engagement, Program KPIs, Delivery timeline, Testing tools integration, communication plan, change impact assessments, training and recruiting of relevant personnel and more.

Designed and delivered adoption training and orientation for 11, 000 employees/personnel across the company.

Created a risk management framework and implemented through steering committees and Business Unit Point of Contacts (SPOCs)

Implemented and delivered a compelling, client-centric management proposal, by assessing existing IM practices and processes within the organization and conducting several change readiness assessments through interviews and online surveys

IM Consultant

Sep 2014 to May 2015 (9 months)

CHEVRON - Luanda, Angola

Pioneered the development of the governance framework for the transfer of information assets from ALL (Major Capital, Midsize, small) projects to the base business

Developed Information Asset Transition Plan framework including:

oLACTI (Lead, Approve, Consult, Tasked, Informed )Matrix

oMaster Document Requirements List

oOperational target systems of record

oInformation Stewards (owners) and Custodians roles & responsibilities

Improved HR processes by outlining clear usage of the HCM ERP systems PeopleSoft and ADP

Designed and provided strategy for data auditing analytics on IM sources including ADP and PeopleSoft

Conducted and completed sessions to gather information on As Is process, identify process gaps from Information management and systems perspective and develop to be process

Conducted an optimization workshop with 30 SMEs (Facilities engineers) to improve the Management of Change (MOC) process in CABGOC

Deployed SharePoint sites for the FE Organization including FE Portal, FE Worksites and FE Systems

VP, Business Processes & IT (Corporate management)

May 2005 to Sep 2014

Naslan Group - Houston, TX

Supervised the management of electronic and physical records program to include the creation, implementation and compliance of the company’s information governance framework and enterprise retention and classification schedule.

Developed, designed and delivered communications and training for employees at all levels in regard to both records and data privacy programs.

Improved customer acquisition rates by 35% through targeted discussions on market segmentation and pricing strategies.

Identified strategic partnerships and gathered market information to gain a competitive advantage in employee acquisition processes, with a differentiation of 20%.

Delivered performance updates, quarterly business reviews and planning meetings to CEO directly.

Tracked RFPs and bids to develop new business opportunities.

Optimized current revenue streams by networking for additional business prospects with established clients.

Identified, coordinated and participated in client relationship-building activities and meetings.

Data Analyst Undergraduate Research Project - Intern

June 2011 to August 2011

Singapore Polytechnic - Singapore, Singapore

Conferred with data modeling tools (E/R Studio, Erwin, and Power Designer) to obtain information on limitations for data processing projects.

Analyze source system data to understand the data structures, definitions and anomalies.

Develop and publish enterprise subject area diagrams, conceptual, logical and physical data models.

Understanding of MS Access, XML and SQL

Education & Certifications

Masters of Science : Management of Information Systems, 2017

Grantham University- Online

Bachelor of Science : Computer Science, 2014

Texas A&M University- College Station, TX, USA

Cyber Security Certified (TEEX) 2013

TOGAF 9.1 Certified

ITIL Certification: 2015

Change management with Systems, People and Processes: (9 months): 2009, 2012

PMP (in prep)

Lean Sigma Green belt (in training)

Certified Information Management Professional - 2013

MS SharePoint Power User certification: 2015

Core Technical Skills

Java, C++, PHP

HCM Systems ( PeopleSoft, ICIMS, SAP HCM, ADP)

SAP SuccessFactors BizX Suite

TOGAF 9.1

ERP Training (SAP ECC6, SALESFORCE)

IM Audit software (ACL, IDEA,)

MS Office Suite, MS Visio, MS Project, MS Access

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