DEBRA PHILLIPS

acwq2i@r.postjobfree.com

770-***-**** - Mableton, GA 30126 / beknown.com/debraaphillips

Conscientious Contract Specialist/Administrative Analyst who delves into complex assignments, meets deadlines and delivers exceptional performance. Possesses extensive contract/administrative knowledge which results in efficient, accurate and faster processing of quotes/contracts resulting in more effective distribution of customer orders.

PROFESSIONAL EXPERIENCE

Varian Medical Systems, Marietta, GA

Contract Specialist (7/13 –present)

Support six District Manager and several Regional Sales Managers

Calculate and process orders for software/hardware quotes/contracts

Process cancellations, renewals, addendums and contract changes

Update/add new contracts in SalesForce/Omni; research payment discrepancies

Enter/verify contracts rate/pricing and equipment in SAP and Unity

Manage the HW Mailbox by intercepting new task, review and assign tasks to team

Performed UAT (SalesForce)

Verint Systems, Roswell, GA

Document Specialist (11/10 – 2/12)

Processed PO’s for customers, verify accuracy of part #’s, descriptions and calculate payment amts.

Worked with sales/account executives to review quotes to ensure consistency w/customer contracts

Created/drafted Support Renewal Orders for maintenance quotes/PO’s, SOW (Statement of Work)

Collaborate with customers, billing and finance to resolve issues related to customer orders

Identified contractual terms, i.e., payment, shipping, contract length and legal guidelines

Temporary Assignments

Nsoro (Vantage Point Staffing), Atlanta, GA

Georgia Pacific (Encadria); Federal Reserve Bank (Vantage Point Staffing), Atlanta, GA

Project Assistant/ Domain Management Specialist/Administrative Analyst (01/09 – 11/10)

Added sales and purchase orders into Oracle

Managed 4300 domain names and registered new domains

Entered, managed and monitored new supplemental staffing in E-Sourcing

Met with legal to discuss and review domain, UDRP’s and C&D letters

Used SAP to enter invoices for month close process; Verified invoice numbers and amounts in SAP

Provided analytical support to RPO management; (i.e. spreadsheets, presentations, agendas, etc.)

Researched outstanding time/labor attendance /ran employee leave balances/attendance/PeopleSoft

Compiled weekly status reports and calculated weekly metric reports

Set-up project data in Oracle and Excel, researched and queried outstanding project data

Researched outstanding sale orders in SharePoint; updated budget request/reconciled sales order

Infor Global Solutions, Alpharetta, GA

Contract Administrator (01/07 – 12/08)

Analyzed and reconciled customer’s financial order history, installation and renewal data

Entered orders for software, first year maintenance, hosting and hardware agreements

Interfaced w/Invoicing Team to ensure the quality of orders and maintenance renewal data

Assist other departments with inquiries and prepare purchase orders

Calculated maintenance and license fees w/discounts, added new customers into Softrax

Maintained and tracked contractual payment amounts in an Excel database

DEBRA PHILLIPS (PAGE 2 OF 2)

Reassessed contract term, products and contractual specifications

Worked with account rep and various levels of management to resolve contractual concerns

MCI TELECOMMUNICATIONS 10/1993 – 7/2005 (FKA WorldCom), Alpharetta, GA

Quality Assurance Supervisor/Manual Processing Supervisor (2003 – 2005)

Supervised six individuals who comprised the Manual Processing/QA Group

Analyzed commission packages for accuracy and contractual compliance

Prepared monthly forecasting for all commission payments for the MPG

Uploaded and monitored all payments i.e., checks, EFT and ACH via SAP up to $1M

Entered new contract date for the LRP region into our commissioning system

Compiled the monthly management report containing the total revenue and commission

Ran queries in Paradox on various agent types; prepared and maintained all FileNet documentation

Researched contract issues for management and agents

Contract Administrator (2000 – 2003)

Reviewed all new contracts and RFP’s for supportability; resolved commission issues for analysts

Worked with legal and billing to finalize revenue issues; prepared contracts for imaging

Worked with account reps to determine contractual obligations and compliance verification

Researched numerous bankruptcy claims utilizing SAP while staying on schedule and setting-up

250+ new agents monthly resulting in early completion of project, thus cost savings.

Audit Analyst (1999 –2000)

Ensured the accuracy of commission payments to external customers

Applied comprehensive audit controls and verified amounts via SAP

Reviewed contract terms, commission structures and customer account base

Identified and communicated errors to analysts; worked closely with the processing team

Audited all payments within the standard SLA (48 hrs)

Demonstrated cost savings by initiating a process to combine commission payments

Commission Analyst (1997 – 1999)

Reviewed and calculated commission payments to external customers

Assumed ownership of all commission payments and drive issues to resolution

Reviewed all contracts to verify commission calculation methods

Performed monthly analysis on department revenue earned versus commission paid. Also prepared

Quarterly forecasting differentiating between our two internal groups (Manual & Automated).

Created spreadsheets to support monthly calculations of payments, performed trending on payments

EDUCATION

Clark Atlanta University, Atlanta, GA - College of Arts and Sciences - B.A. Degree – Business

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) SalesForce, Omni, PeopleSoft, SAP and SharePoint

Rec’d 4 BRAVO AWARDS 2015 –2016 for exceptional performance

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