Sales Customer Service

Michele Omelio

Sales

Transferable skills

Optician Manager

Baltimore, MD 21234

*****@***.*** - 410-***-****

. Consistent with increasing knowledge with new technology development

• Over 10 years of maintaining customer retention by assisting customers in selecting eye wear frames and

Lens options according to individual lifestyle and prescription needs

• Developing methods to increase customers and gross sales by using tools in social media such as

designing a business Facebook page, Instagram, Twitter, Pinterest, and LinkedIn as well as other methods

of networking using Microsoft programs such as PowerPoint .

• Implementing sales by educating and demonstrating customers of eye wear merchandise, verifying and

Submitting insurance, and resolving customer complaints

• Maintained data of customer sales, deposits and accounts receivable by developing Excel spreadsheets

using advanced Excel functions to report and offset data.

. Consistent with increasing knowledge with new technology development

WORK EXPERIENCE

Optician Dispenser

Rosedale Vision Center- Rosedale Md Nov 2015-Sept 2016

Optical Manager

Omelio Optical - Eldersburg, MD - August 2013 to June 2015

Omelio Optical Renovation – December 2012 to July 2013

Insurance Credentialing, setting up business accounts and ordering supplies

Optician Dispenser

Optical Solution - Westminster, MD - October 2011 to March 2012

Fitness Trainer AFAA Certified

Eldersburg Maryland 21784 December 2010-October 2011

Optician Dispenser/Technician

Opti-Care - Eldersburg, MD – January 1996 to December 2010

EDUCATION

ABOC

American Board Of Opticians December 2003- December 2018

Personal Fitness Trainer

AFAA August 1996-present

Weight Training Certification

AFAA August 1997-present

A.A.

Carroll Community College - Westminster, MD 1994

COMPUTER SKILLS

• Proficient in using Microsoft Word, PowerPoint, and Excel including some advance Excel

features such as conditional formatting and offset match functions

• Proficient in using Windows 7, Windows Vista, and Windows XP operating systems

• Knowledge with computer tools such as hard drive, and memory diagnostic

• Ability to restore Microsoft computers to original factory settings, install security updates, and reinstall

programs

CUSTOMER SERVICE SKILLS

• Scheduled appointments, answered phone calls and answered customer’s questions and concerns

• Resolved customer complaints

• Assisted customers in selecting frames according to individual lifestyle and explain lens options

• Demonstrated use and operation of merchandise (glasses and contact lenses)

• Maintained knowledge of current sales and policies regarding payments and exchanges

• Placed special orders or call other stores to find desired merchandise

• Explained insurance coverage and benefits

• Verified insurance benefits and submitted insurance claims

• Maintained own customer base for over 10 years

INVENTORY CONTROL SKILLS

• Ordered lenses, contacts, and frames from whole sale manufactures

• Ordered frames, contacts, cases and eyewear accessories for inventory

• Maintained record related to sales

• Returned necessary merchandise for store credit

• Computed sales prices, totaled purchases, and process cash, check or credit card payments

TECHNICAL SKILLS

• Shape lenses appropriately and inserted in frames

• Assembled eyeglass frames and attached shield, nose pads, and temple pieces using pliers and screw

drivers

• Examine prescriptions, work orders, or broken or used eyeglasses in order to determine specifications for

lenses

• Adjusted lenses and frames in order to correct alignment

• Polished lenses using machine or manually

• Edged and finished of all major lens materials including CR-39 and polycarbonate

• Interpret and transposed Optometrists/Ophthalmologist prescriptions

• Instructed customers with insertion and removal of contacts

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