Support Training

Adewale M. Bamgboye

***** ******* ****** **** *****: 832-***-****

Katy, TX 77449 Email: *********@*****.***

PROFILE

Demonstrated career commitment to new technology and the advancement of global changing workplace in the healthcare industry. A self motivated individual committed to continuous improvement with excellent communication, analytical and interpersonal skills.

Significant Epic knowledge base with specialty in the following modules: ClinDoc, CPOE, EpicCare Ambulatory, Beacon, Optime, Cadence, Anesthesia, ADT, Radiant.

Significant Cerner knowledge base with specialty in the following modules: PowerChart, Surginet, PharmNet, PathNet, CPOE and PowerNot

VOLUNTEER

Volunteer with star of Hope mission.

Medical Transportation Aides assist clients who are blind and visually impaired travel to and from doctor’s appointments

EDUCATION

Prairie View A&M University, Prairie View, Texas

Bachelor of Science in Chemical Engineering

SPECIALTIES

Epic EMR

McKesson Paragon

Cerner EMR

Allscript

Meditech

Soarian

PROFESSIONAL EXPERIENCE

Epic Ambulatory Consultant (Aug 2016 – Present)

NYU Lutheran, Brooklyn, NY.

Provided elbow support for the clinicians (Physicians, Residents, Nurses, MA’s) in ambulatory clinical for Adult Medicine

Support physicians to document Visit Diagnoses, Problem List, Progress note and Wrap Up

Supported Nurse on documentation of Immunization administration, Review Historical Immunization, etc.

Support physicians on how to document encounters, manage Inbasket, Place orders and Procedures.

Provided support to the Nurse to identify patients appointment and availability of Physicians.

Assisted Provider to set up and utilize Smart tools, Smart set, Smart links and Smart issue resolution and updates for the end users and working with other trainers to make appropriate changes to the training materials.

Soarian Activation Consultant (July 2016 – Aug 2016)

Winthrop University Hospital, Mineola, NY

Expert knowledge in the user interface navigating through Soarian Clinical application in ER

Implement and provide live support for Soarian Clinical Systems in a MAK environment.

Provide legacy support, monitor ticket queue, oncall support for Soarian Clinicals, Cerner Pharmacy/MAK, and Critical Care (Innovian).

Installing, building and/or supporting the Soarian Clinical application, specifically CPOE functionality

Hardware rollout to support Soarian - PC's, printers, scanners, laptops, tablets, bar code scanners, collection manager devices for Lab, Workstation Carts, wireless access points

Worked with Soarian configurations, preferences, services, orders, spreadsheet upload, conversions, assessments, adaptability tool, order sets, and CPOE.

Epic Beaker Go-Live Consultant (June 2016 – June 2016)

CHI Francescan St. Elizabeth Hospital - Enumclaw, WA

Provided Beaker, Rover, and EpiCare support for Nurses, Phlebotomist, Laboratory staffs, front desk staff, and Providers.

Trained laboratory staffs in placing lab orders, testing of specimens, and reporting the results.

Support inpatient and outpatient clinical pathology of specimen routing.

Trained laboratory staffs on the outpatient workflow.

Trained Laboratory staffs on Specimens collection, receiving, running, Aliquot creation, procedure catalogues, add-ons, cancelling orders, resulting, result corrections, outstanding lists, stats and routine orders etc.

Trained in creating "tip-sheets" content for laboratory staffs.

Rounded between laboratory, outpatient, OR, ICU, and inpatient department.

Broke down the workflow to laboratory staffs by keeping patient information

Epic Optime/Anesthesia Go-Live Consultant (May 2016 – June 2016)

Houston Methodist Hospital, Houston, TX

Out Patient Center (OPC), Pre-Op, Intra-Op, Post-Op PACU (Recovery)

Participated in Outpatient Go-live, providing elbow to elbow support to physicians and nurses in the OR and the floor.

Trained physicians and nurses with their in-baskets the physician in making a Brief Opnotes and Opnotes using a note writer and free text with Smart tools.

Calling in issue tickets to the command center when technical issues arise.

Trained the End Users with their Preference List and building their Smart Phrases.

Trained on Preference Cards and Pick List, assist physician on routing messages to the nurse pool and clearing their in-basket

Trained physician in recognizing patient that are ready to be seen and charging the level of service, as well as trained clinicians on efficient use of Epic.

Trained the clinicians in the use of Doc flow sheets, orders and documentation, assist nurses on how to properly work with in a specific navigator on how to arrive and discharge a patient, discharge planning and patient education.

Trained nurses on how to properly update information on flow sheets and work lists.

Soarian Go-Live Consultant (Mar 2016 – Apr 2016)

Sacred Heart Hospital, Allentown, PA

Expert knowledge in the user interface navigating through Soarian Clinical application

Analyze, design, test, implement and provide live support for Soarian Clinical Systems in a CPOE environment.

Provide legacy support, monitor ticket queue, oncall support for Soarian Clinicals, Siemens Pharmacy/MAK, and Critical Care (Innovian).

Installing, building and/or supporting the Soarian Clinical application, specifically CPOE functionality

Hardware rollout to support Soarian - PC's, printers, scanners, laptops, tablets, bar code scanners, collection manager devices for Lab, Workstation Carts, wireless access points

Worked with Soarian configurations, preferences, services, orders, spreadsheet upload, conversions, assessments, adaptability tool, order sets, and CPOE.

Epic Ambulatory/Beacon Consultant (Feb 2016 – Mar 2016)

MD Anderson Cancer Center, Houston TX.

Provided elbow support for the clinicians (Physicians and Nurses) in oncology clinical research.

Assisted nursing staff on how to schedule patient visit with a provider and document telephone encounter.

Successfully facilitated pilot site clinic and physicians, helping identify the issue arising that needed to be resolved for a smooth and successful transition during Go-Live for all other sites

Assisted Physician to Document progress Note, add visit diagnosis to problem list and as well as Educated providers on how to create smart phrases, add to speed buttons, create ROS macros and physical exam macros and also Order sets

Supported Physicians on how to document level of service (LOS), sign patient visit and Create addendum.

Assisted Physician Place medication order, Lab, POCT, Imaging (X-rays) and Check Test Result in In-basket.

Assisted Nurse Find test results, send results to Physician and also documenting treatment plan for oncology chemotherapy research.

Epic ClinDoc Credential Trainer/Ambulatory Consultant (Dec 2015 - Feb 2016)

Atlantic Health System NJ.

Provided Classroom training for Inpatient Physicians and nurses in Epic Clinical Documentation.

Customized training curriculum for Inpatient and specialized clinical departments.

Provide Training Materials and workbook to assist physicians in placing orders effectively with MAR.

Taught in-classroom sessions in ClinDoc, Care Management and Social Work. Trained inpatient and ICU nursing staff to completion of a seven-course series of ClinDoc. Post Go-Live revision of curriculum, job aids and training tools optimization

Conducted classroom sessions for providers and nurses involving multiple courses

Trained providers, behavioural health, case management, dialysis nurse, diagnostic technician, EKG technologist, psych nurse, ICU nurse, step-down nurse, nurse manager, nursing assistant, rehab and nutrition, respiratory therapist

Aided in the development of provider curriculum and personalization labs

Educated clinicians on how to document point-of-care (POCT) Results and implement proper phase of care

Facilitated in provider personalization labs whereby production was set up to the liking on individual providers and managed end users using HealthStream

Epic Ambulatory Go- Live Consultant (Oct 2015 – Nov 2015)

CHI St. Alexus Bismarck, ND

Provided Elbow Support to assigned Physicians and Nurses.

Supported Nurse on how to Flag a patient on schedule and secure.

Assisted Nurse to find order in Enter/ Edit Result or Order review activity.

Provided support to the Nurse on how to review patient chart, view medication and test.

Supported Nurse on documentation of Immunization administration, Review Historical Immunization, etc.

Assisted Physicians to Place order for medication, Immunization, lab, imaging (X-ray) and POCT Test.

Support physicians to document Visit Diagnoses, Problem List, Progress note and Change Color indicator.

Assisted Physician to check POCT Result in the Inbasket and forward the test to Nurse to schedule patient.

Epic Ambulatory Credentialed Trainer (July 2015 – Oct 2015)

Ohio Health, OH

Present Classroom training for Physicians, Nurses and other Clinicians in Epic Ambulatory module.

Developed training manuals, lesson plans, workbooks, end-user take home materials.

Provided support to end users on how to room patient and check result point of care test.

Provided support to the Nurse to identify patients appointment and availability of Physicians.

Supported Physicians on how to choose a specific diagnoses and record diagnoses for patient visit.

Efficiently supports Physicians on how to enter the Level of service (LOS) to charge the Patient.

Support physicians on how to document encounters, manage Inbasket, Place orders and Procedures.

Epic Optime Credentialed Trainer (Mar 2015 – Jun 2015)

Memorial University Health Center, Savannah, GA

Assisted Clinicians to document a pre-op assessment of the patient.

Review of Lesson Plan/curriculum to identify and contribute to quality improvements.

Present Classroom Epic Op-time Training Ranging from being Workflow Specific to Results-Driven.

Provide Lesson on Different phases of care in Op-time which are: Pre-Op, Intra-op, PACU/ Post-Op.

Assisted nurses on how to indicate a patient's location from the Status Board and the Intra-op Sidebar.

Develop Op-time Power point Training manuals, workbooks and materials on Event documentation.

Supported Nurse on how to indicate care is complete and that the patient has left the PACU.

Assisted Clinicians Document the patient's pre-op skin condition, incision site, equipment and instruments, etc.

Epic Optime Credentialed Trainer (Dec 2014 –Feb 2015)

Sutter Davis Hospital, CA.

Review Lesson Plan and Provide training on Technicality and navigation of Epic Op-time modules to Clinicians

Developed Op-time training manuals, lesson plans, workbooks, take home materials for clinicians/end-user.

Train and Support clinicians on how to Update the Status board and document current event.

Present classroom Op-time training on how to navigate on Pre-op, intra-op, PACU/Post-op to Clinicians.

Supported Clinicians on how to record the insertion, assessment and removal ofanIVora drain,

Assisted Nurse to document intake and output and also review a patient's infusion groups.

Provided support to physicians to ensure medications have been reconciled.

Supported the Clinician on document clean up equipment and sharp instruments on Count.

Epic CPOE Credentialed Trainer/Ambulatory Support (Sept 2014 –Nov 2014)

Mercy Health, Cleveland, OH

Elbow to Elbow Physician support for CPOE in all areas of the hospital

Credentialed Epic Trainer Inpatient CPOE training Providers and Surgeons

Training module functionality to teach end-users how to use the system in conjunction to their workflow.

Coordinating training logistics in collaboration with the Instruction Designer

Providing optimization issue of the training environment in a manner consistent with the overran

Preparing curriculum & updating outdated curriculum through LSM's and share drive system, Preparing of the EPIC training system for hands-on training, developing training scenarios and training patients.

Support physicians on how to document encounters and manage Inbasket.

Provided support to the Nurse to identify patients appointment and availability of Physicians.

Supported Physicians on how to document progress note using smart tools.

Assisted physicians to document Visit Diagnoses, Problem List and Progress note.

Epic inpatient Credentialed Trainer (Jul 2014 – Jul 2014)

St. Francis Hospital, Tulsa, OK

Provided Classroom training for Inpatient Physicians and nurses in Epic Clinical Documentation.

Customized training curriculum for Inpatient and specialized clinical departments.

Provide Training Materials and workbook to assist physicians in placing orders effectively with MAR.

Supported clinicians effectively to navigate through their clinical workflow and flow sheet.

Provided support to Clinicians on how to use CPOE -Order Entry and Order Sets.

Offered inpatient application/elbow support for Physicians and Nurses.

Provided individual Training sessions with Nurses in navigating the MAR system and other charting tools.

Supported Clinicians to remove message and restore accidentally deleted Marked Message in the in basket.

Cerner Millennium Go-live Conversion (Jun 2014 – Jun 2014)

Jackson Health Systems, Miami, FL

Provided ATE support for physicians and nurses (ED)

Assisted in creating a patient list and opening a patient’s chart

Supported the physicians in the use of message centre to check for inbox messages

Adding of problems or diagnosis, allergies, placing orders & adding medical order set

Supported the use of Dynamic documentation

Navigation of the discharge process

Completing a documentation form, modifying a signed form

Documenting / modifying results in Iview

Placing an order or powerplan

Epic Go-Live Consultant (May 2014 – Jun 2014)

Boston Medical Center, Boston, MA

Provided ATE support for nurses in the use of EPIC software

Supported the charting of patients documentation using the flowsheet

Assisted the nurses in the use of MAR for charting patients medications

Assisted the nurses navigate through the use of the Navigator for admission, transfer and discharge

Helped physicians in creating smart phrases and progress notes

Supported nurses in completing their care plan and patient education

Also helped with the discharge process and printing of the AVS.

Cerner Conversion Consultant (May 2014 – May 2014)

ST. Vincent Health Systems, Bridgeport, CT

Played a team lead supervisory role while Providing ATE support for Nurses in the PACU using Cerner OneChart

Educated Nurses in the use of SBAR for shift handoff

In the use of the Emar for charting medications

Educated nurses in documenting on the flow sheet, viewing their orders, plan of care, documenting home medication.

Also assisted in the discharge process documentation and retrieving the discharge order

Supported the use of care compass, SBAR,MAR/MAW, task completion etc

Provided support for Doctors in the use of PowerPlan, CPOE, Discharge orders etc

Epic Ambulatory/Beacon Go-Live Consultant (Apr 2014 – Apr 2014)

University of North Carolina, Raleigh, NC

Provided ATE support for Nurses in the NICU with charting of patients record

Providing issue resolution and updates for the end users and working with other trainers to make appropriate changes to the training materials

Assisted Physician in documenting Medication Reconciliation

Supported Nurses on how to record patient vitals and system assessment

Performed on phone troubleshooting at the command center.

Assisted Provider to set up and utilize Smart tools, Smart set, Smart links and Smart issue resolution and updates for the end users and working with other trainers to make appropriate changes to the training materials.

Providing Supported Physician in Ordering medication and Procedures, change medication defaults and sign orders

Supported Physician in Cosign Orders from there In-Basket messaging system

Epic Go-Live Consultant (Mar 2014 – Apr 2014)

St. Lukes Health Systems, Kansas City

Providing issue resolution and updates for the end users and working with other trainers to make appropriate changes to the training materials

Assisted Physician in documenting Medication Reconciliation

Supported Nurses on how to record patient vitals and system assessment

Performed on phone troubleshooting at the command center.

Assisted Provider to set up and utilize Smart tools, Smart set, Smart links and Smart issue resolution and updates for the end users

Providing Support for Physicians in Ordering medication and Procedures, change medication defaults and sign orders

Supported Physician in Cosigning Orders from their In-Basket messaging system

Cerner Go-Live Consultant (Mar 2014 – Mar 2014)

Bebe Health Systems,Rehoboth Beach, Delaware

Provided ATE support for Clinicians at the PCU using Powerchart millennium

Assisted in charting Meds and Med schedules

Supported the use of care compass, SBAR,MAR/MAW, task completion etc

Provided support for Doctors in the use of PowerPlan, CPOE, Discharge orders etc (Dynamic Documentation)

McKesson Go-Live Consultant (Feb 2014 – Feb 2014)

Mississippi Baptist Health systems, Jackson, Mississippi

Provided at the elbow support for physicians and nurses (ED) in the use of tracking board to look up lab and rad results

Provided support for physicians in the use of PCW to access nurses documentation

Assisted nurses to complete applicable patient profile fields such as allergies and home meds

Assisted nurses in the utilization of Med. Administration in the daily assessment in CCS

Assisted in the use of flowsheet for VS and I & O

Assisted in the printing of patient discharge instructions from assessment report

Assisted in entering verbal or telephone orders in CPOE

Meditech Specialist (Dec 2013 – Feb 2014)

Infinity HIT LLC, Houston, TX

MEDITECH C/S 5.66 remediation of PHA and CPOE.

Rebuild of medication orders for all order sets. Process redesign for order set change management and development of training materials and end user training for nurses and physicians.

Project management of the PCM implementation and training of physicians. Troubleshooting issues, grading functional assessments and maintaining confidentiality of results.

Ensure that new or modified clinical Meditech systems maintain patient confidentiality and privacy, in accordance with HIPAA, TJC and other governmental bodies.

Document workflows, conduct end user training, and facilitate necessary changes and/or develop new policies/procedures to support the application implementation and adoption.

Develop specifications that will support the planning, design, build, validation/testing, and successful implementation Go-Live of clinical applications across the organization.

Cerner Go-Live Conversion Consultant (Dec 2013 – Dec 2013)

Adventist Health Systems, Fresno, CA

Provide the first line of support for physicians and responsible for providing timely feedback to management regarding staff members who need additional support around new processes or electronic documentation requirements.

Provided support also to MA’s and front desk users with registration, scheduling and inputting patients information on Cerner.

Providing users and management with objective feedback.

Troubleshooting issues, grading functional assessments and maintaining confidentiality of results.

Supported providers in the use of power Chart, message center, eprescribe, CPOE, Power Chart Maternity, dragon dictation etc.

Cerner Conversion/ Go-Live Consultant (Sept 2013 – Oct 2013)

The TMH Medical provider, Tallahassee, FL

Assisted in training of nurses, unit clerks, patient care assistant and other end users on PowerChart, PowerPlan, CPOE, IView, Admission, Transfer and Discharge reconciliation

Physician and nursing support for powerchart maternity

Fetalink support in family practice and OBGYN

Provided support to Physicians on message center and E-prescribing

Assisted physicians with Dragon dictation for documentation purposes

Support entry process, CPOE, Order set and system troubleshooting

Cerner Conversion/Go-Live Consultant (May 2013 – May 2013)

Brookwood Hospital, Birmingham, AL

Responsible for training and supporting physicians on the functionality and use of Cerner Powerchart (Electronic Medical Record) Systems. In-group of one-on-one sessions, ensuring that each learner feels comfortable and competent on the system.

Provide the first line of support for physicians and responsible for providing timely feedback to management regarding staff members who need additional support around new processes or electronic documentation requirements.

Assisting in development of department-specific job aides.

Providing users with objective feedback.

Troubleshooting issues, grading functional assessments and maintaining confidentiality of results.

McKesson support Consultant (Dec. 2012 – Mar. 2013)

Summa Western Reserve Hospital

McKesson paragon 11.1 Develop training content for Super User and End User training.

Set up CPOE order sets for training purposes in OM, Pharmacy and WSP

First chair in McKesson training classes for HED and HEO

Train Super/End Users in Order Management, Clinical Care Station, Radiology, Operating Room, Emergency Department, Medication Administration, Specimen Collection and Patient Supply charging.

Troubleshoot and address security issues.

Troubleshoot after refresh. Assist with IT testing. Support Go-Live in the following modules: CCS, ORM, EDM, OM, MedAdmin, CPOE Verbal/Telephone Orders and WSP/CPOE Physician Support.

Assist WSP/CPOE Physician Training. Review current workflow and suggest changes to current processes.

Implements, educates, and provides ongoing support of information systems and technology as it relates to patient care services

Expert in the various modules of McKesson, specializing in Horizon Expert Documentation, Horizon Expert Orders, and Electronic Prescription Writer

Acts as a liaison between end users that include but are not limited to, physicians, nurses, clerks, nurse anesthetists, and nurse aides

Epic Go-Live Support Consultant (Nov 2012 – Dec 2012)

University of Kansas Hospital

Ambulatory and In- Patient

Oversaw the project life cycle and budget for the EMR to include Change Management and all aspects of the budget.

Experienced in Medicaid enrollment and billing processes.

Providing issue resolution and updates for the end users and working with other trainers to make appropriate changes to the training materials

Assisted Physician in documenting Medication Reconciliation

Supported Nurses on how to record patient vitals and system assessment

Performed on phone troubleshooting at the command center.

Assisted Provider to set up and utilize Smart tools, Smart set, Smart links and Smart issue resolution and updates for the end users and working with other trainers to make appropriate changes to the training materials.

Providing Supported Physician in Ordering medication and Procedures, change medication defaults and sign orders

Supported Physician in Cosign Orders from there In-Basket messaging system

Support Provider on Log-in, navigate, use shortcuts, locate help, and log-out.

Facilitating brain storming sessions and completed departmental walk through with scenarios and exercises.

Assist physician with progress note.

Cerner CPOE 'Go Live' Consultant (Sept 2012 - Sept 2012)

Shady Grove Adventist Hospital - Rockville, MD

Provided physician, nursing and hospital staff support during implementation of Cerner EMR system.

Provided end user support during Go-Live for Cerner Surginet, FirstNet, and Cerner Powerchart modules.

Identified go-live production issues and recommended real-time solutions resulting in minimal downtime and production failures.

Operated computerized test equipment and utilized electronic schematics to troubleshoot, ensuring compliance with specifications and verifying product integrity.

Directed implementation of end user training

Epic Go-Live Support Consultant (July 2012 - Sept 2012)

Hospital of the University of Pennsylvania

Ambulatory and Cadence

Assisted clinician on hyperspace flow sheet.

Educated and assisted the physicians on how to document encounters, manage their in basket, orders, preference list and efficient use of their Smart Sets.

Escalate issues to the command center using issue ticket.

Assisted floor super users on issue resolution such as adding more activities to their Navigator

Certified Nurse Tech (May 2008 – Jun 2012)

Kindred Rehabilitation Hospital, Webster, TX

Worked closely with patients and assisted them with personal hygiene, including bed bath, shaving, nail care, etc

Observed and reported clinical and treatment information, behavioral changes, and also collection of specimens for required medical tests.

Assisted registered nurses with checking patient’s vital signs including temperature, pulse, respiration and blood pressure.

Provided emotional and support services to care-receivers and their families.

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