Customer Service Data Entry

Jessica Nicola Brown

**** ******** ***** **

Darlington, SC 29540

843-***-**** c ell phone 843-***-****

Email address: **********@*****.***

Objective: To be a successful member of an organization that will allow me to utilize my computer experience and vast customer service skills.

P rofessional Experience:

Vantage Point, Hartsville SC (0 1 07 2014 to 04 01 2016) I Care/SMP Specialist: I Care Specialist with experience in insurance counseling and certification in Senior Medicare Patrol. Primarily role is to schedule and coordinate speaking engagement at local churches, senior centers, inter agency meetings and civic clubs. I participate in the continue education of elderly adults on Medicare fraud and Senior Medicare Patrol by the distributing various information to help seniors fight against Medicare fraud.

● Schedules and/or fulfills speaking opportunities at local churches and senior centers

● Coordinates and maintains a volunteer base for I Care /Ship services.

● Attends meetings and /or conferences as required

● Serves as backup for the other Vantage Point programs Blue Cross and Blue Shield PGBA, Florence SC (0 2 18 2013 to 08 16 2013) Claims Processor I: Keying claims at 100% daily and making outbound calls to different providers to update customer’s insurance information.

ADP (Tax Credit Services), Florence, SC (1 1 08 2010 to 12 21 2012) Data Entry Clerk/Imaging Specialist: Accurately and efficiently accept and process inbound Business Reply Mail utilizing automated mail processing equipment. Prepare client Federal and State IRS Tax forms submitted for the application of Federal tax credits. Determine eligibility for Work Opportunity Tax Credits based on submitted applications accurately and effectively prepare IRS Form 8850 and supporting documentation for imaging, Image client IRS tax forms and documents for processing to utilize federal tax credits. Research incomplete IRS forms for accurate processing to avoid loss of revenue. Train new associates on automated mail processing equipment. Utilize Kodak i1860 high speed imaging scanners to securely image IRS documentation effectively and efficiently. Aerotek, Columbia, SC (1 0 26 2009 to 11 1 2010)

Data Entry Clerk: Assort mail trays daily and key in forms into the system. Process forms to be keyed for other departments also.

Kelly Services (BCBSSC), Florence, SC (1 1 10 2008 to 03 27 2009) Appeal Specialist: Research and resolve doctors' claim to get paid promptly and correctly. Coordinate with internal departments to update patient information and provider information through internet research.

Education:

West Florence High School

Diploma (1997 2001)

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