Sales Customer

Professional Experience

Talkdesk, Inc., Sr. Solutions Consultant 2016–Present

• Led Enterprise and mid-market customer implementation projects to completion

(managed a portfolio worth of $2M in ARR)

• Assisted the product team to prioritize the roadmap through collecting product requirements from customers

• Created collaterals to support the onboarding process and training of new hires as well the sales and success teams

• Managed multiple enterprise customers during beta program, which resulted in the successful launch of the Talkdesk Salesforce app

• Assisted sales representatives during the sales process through engaging product demos

• Managed and deployed Apex triggers for internal Salesforce instance to enhance team and company-wide processes

Talkdesk, Inc., Product Specialist 2015–2016

• Led SMB and mid-market customer implementation projects through studying customer use cases and formulating best practices

• Studied the market and collected customer pain points to enhance understanding of competitive landscape

• Contributed to the vision and design of the product through capturing, analyzing, and sharing customer stories with the product team Rahnema Co., International Business Manager 2012–2013

• Developed partnerships with mobile operators and represented the company in official channels and events such as Mobile World Congress

• Co-piloted the company’s initial mobile application development studio through hiring and leading graduates from top technical universities

• Led company boot camps which resulted in development of its first portfolio of Android mobile applications

Booz and Co. (Strategy&), Summer Intern 2011

• Analyzed and mapped media assets along generic media value chain to help find cross asset value creation opportunities for a client

• Assisted with the concept development of a residential community for a client by preparing landmark benchmarks through desk research

• Assisted with constructing a financial and demographic model for a residential community through performing desk research for a client Education

MSc, Stanford University, Management Science & Eng., 2014-2015, GPA: 3.84/4 MBA, Sharif University of Technology, 2009-2012, GPA: 3.95/4 Ranked 2nd among 15,000 participants in the entrance exam of 2009 BSc, Sharif University of Technology, Electrical Engineering, 2004-2009, GPA: 3.77/4 Ranked 21st among 400,000 participants in the entrance exam of 2004 Skills

• Computer skills: Salesforce development (Apex) and admin, C/C++, Python, JavaScript, HTML, CSS, Ruby, SQL, Machine Learning, Assembly

• Modeling software: MATLAB, Octave, Vensim

• Other software: MS office (PowerPoint (advanced), Excel), Adobe Photoshop *********@*****.***

470 Ravenswood Ave., Menlo

Park, CA 94025

650-***-****

www.linkedin.com/in/kavehmira

Kaveh Mirassadollahi

Highlights

• Three years of experience in strategy, solutions, and product in tech and consulting

• Eager to learn new tools, languages, and frameworks

• Passionate to take on new challenges and help others transform Academic Activities

DFJ Fellow, Stanford

Technology Ventures Program

2014-2015

Teaching Assistant, Public

Speaking, Stanford University

2014-2015

• Assisted in redesigning the

syllabus

• Held weekly workshops, and

helping students through

weekly tutorials

Course project, Human

Computer Interaction,

Stanford University

• Led a team of 3 to create a

web application

• Defined key features and

functionalities

• Ran user-testing through

hands-on experiments and

A/B testing using Google

Analytics

Select Coursework

• Programming Abstractions,

Human Computer

Interaction, Machine

Language & Architecture

• Stochastic Modeling,

Engineering Math (PDE),

Probability and Statistics

• Strategy in technology-

based companies, Creativity

& Innovation

Current Projects

ServiceCloud Quicktab

Chrome Extension (WIP)

Extension for management of

cases within Service Cloud

• Led a team of two to collect

user feedback, define the

requirements

• Managed the development

process

Technology Scavenger (WIP)

Application for finding potential

tools used by businesses

• Implemented Ruby scripts to

deliver project goals

Contact this candidate